Kings Road Merch Reviews

Name: Kings Road Merch
Address: Kings Road Merch 1520 Knowles Ave, Los Angeles
Rating: 4.07

4.1 Rating 1,506 Reviews

74 %

of reviewers recommend Kings Road Merch

4.1

Based on 1,506 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3.8 out of 5

About Kings Road Merch:

Kings Road is a full service entertainment and band merchandise company. We build custom webstores for bands, artists, labels, and events and we provide tour merchandise services and retail distribution for them around the world from offices on three continents. Our staff is friendly and experienced and our service is simple and transparent.

Visit Website

Phone:

+1-323-244-4728

Email:

info@kingsroadmerch.com

Location:

Kings Road Merch 1520 Knowles Ave
Los Angeles
90063

Kings Road Merch 5 star review on 26th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good product and service.”

Helpful Report

Posted 3 months ago

“Love my new merch! I only wish the T's were a little better quality but they are a great price.”

Helpful Report

Posted 3 months ago

“Always a treat. Wonderful support, quick shipping. And of course wonderful merch.”

Helpful Report

Posted 3 months ago

“Horrible packaging. Customer service never responds. If I could get the things I order elsewhere I would.”

Helpful Report

Posted 3 months ago

Hello, it looks like your order was shipped and delivered just fine on our end and I'm not seeing any emails from you about this order. The only emails I'm seeing from your account are from 2016. If you ever receive something that's damaged just contact us at support@kingsroadmerch.com and we'll be happy to send a replacement or refund. Thank you.

Posted 3 months ago

“Excellent Bad Religion t-shirts for the whole family, sizes were accurate, very pleased... Watcho!!”

Helpful Report

Posted 3 months ago

“I don’t know what I bought”

Helpful Report

Posted 3 months ago

Hello, you purchased a couple of Summit Ice items. We hope you're enjoying them. Thank you for the order.

Posted 3 months ago

“I’ve always had a great experience ordering from KRM!”

Helpful Report

Posted 3 months ago

“Ordered two tye dye bad religion shirts and an age of unreason hoodie on September 29 2023. Got the hoodie in late November, one of the tye dyes just before Christmas and the last tye dye doesn’t exist on account of someone robbing your old warehouse or something so I settled on a pair of sweatpants just because there is really nothing else I wanted to substitute. ON TOP OF THAT; last year my seeet mum ordered me the American Jesus Harley Tshirt and that has yet to come. EVER. Without any reason. However, the customer service agent I dealt with throughout this ordeal was amazing and very very helpful and is probably an essential member of your team. GIVE THEM A RAISE. Lower your heads in shame otherwise.”

Helpful Report

Posted 3 months ago

Hello, apologies for the delay with some of your items. This order was placed in the middle of a massive warehouse move. If items you have are out of stock, we're always able to just issue a refund for the item instead of swapping it out for something else. Please get in contact with you about your mother's order that she didn't receive and we'd be more than happy to look into that. Thank you!

Posted 3 months ago

“I only got two of three things I order. And that was like from two years ago.”

Helpful Report

Posted 3 months ago

Hello, we were never contacted to let us know you were missing any items in your order. The first 2 times we sent your order out it was returned to us due to it not being a correct address. We shipped it a third time and sent you tracking for the package and never heard anything back about there being any issues. If there's anything we can help you out with on your order please let us know. Thank you.

Posted 3 months ago

“Meh, if something is out of stock, they don't communicate; they don't respond to emails. You just have to wait until your item randomly ships.”

Helpful Report

Posted 3 months ago

Hello, it looks like we received 2 orders from you at the beginning of 2023. One was shipped within a couple of days, the other was a pre-order and it was shipped as soon as the item was delivered to our warehouse. That item was delayed but we sent an email to customers about the delay. The only email we received from you asking about the status of your order was responded to promptly. If there's ever an issue with any order you place with us, just let us know and we'll be happy to take care of it. Thank you.

Posted 3 months ago

“Love Kings Road never any problem ordering from them.”

Helpful Report

Posted 3 months ago

“Every order I've ever placed has been delivered usually before the expected date. The online experience continues to be great so I am very pleased with Kings Road Merch.”

Helpful Report

Posted 3 months ago

“Good product fast delivery arrive on time”

Helpful Report

Posted 3 months ago

“Always being good service and appreciate.”

Helpful Report

Posted 3 months ago

“Took 3 months to get the item I ordered. When I inquired about my item I was told it was low priority and could not get an ETA on when my item would ship.”

Helpful Report

Posted 3 months ago

Hello, your order was placed when we were deep in the middle of a massive warehouse move which caused the delay. That's pretty much over now and orders are shipping very quickly at this point. There was a ton of product to ship out from the old place and receive it in at our new warehouse. Things got a bit backed up but as soon as item was received at our new warehouse, orders for that item shipped out right away. It looks like you emailed to check on the order and were responded to and we explained the situation and offered a refund if the wait was too long. We appreciate your order and your patience. Thank you.

Posted 3 months ago

“After waiting over 3 weeks, I opened up a PayPal Claim. FINALLY they shipped my order. Looks like reporting them to PayPal is the only way to get your order when dealing with these guys. AVOID!!”

Helpful Report

Posted 3 months ago

Hello, apologies for the delay with your order. We were deep in the middle of a massive warehouse move when you placed your order and things got a bit backed up. The move is mostly done now and any new orders are shipping very quickly. Glad you received the hoodie and hope you're enjoying it. Thank you!

Posted 3 months ago

“Long time to ship, but received in time for Christmas. Good packaging. Great quality products.”

Helpful Report

Posted 3 months ago

“Shipping is always comparatively expensive. Takes forever to recieve orders. One of my least favorite places to order my most favorite music artists merch.”

Helpful Report

Posted 3 months ago

Hello, our shipping rates are generated based on the weight of the package and the shipping method chosen by the customer. It looks like you placed your order on 12/14. We had a notice up in the store that all orders placed after 12/13 would not be guaranteed to arrive before Christmas. However, we still shipped your order a few days after it was placed and it arrived to you before Christmas on 12/22. We appreciate the order and hope you are enjoying the items you received. Thank you.

Posted 3 months ago

“Ordered the mystery bundles & was very impressed with the items received.”

Helpful Report

Posted 3 months ago

“Shipping was great, quality of this nearly $100 flannel wos not up to par, descendents image was screen printed on the back and really for the price should be embroidered. The plaid was a little boring and the weight was very light, I expected a coat like flannel for this price.”

Helpful Report

Posted 3 months ago

Hello, all of the info on this item was listed in the description and noted that the back image is printed. The description also lists the brand of the flannel used and that it's 100% cotton. We always hope customers are satisfied with the items they purchase from us but if not, you're welcome to return the item for a refund. You can contact our customer service through the Help section in the store if you need anything. Thank you.

Posted 3 months ago

Kings Road Merch is rated 4.1 based on 1,506 reviews