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Kings Road Merch Reviews

4.1 Rating 1,500 Reviews

74 %

of reviewers recommend Kings Road Merch

Company Reviews

Product Reviews

4.1

Based on 1,500 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3.8 out of 5

About Kings Road Merch:

Kings Road is a full service entertainment and band merchandise company. We build custom webstores for bands, artists, labels, and events and we provide tour merchandise services and retail distribution for them around the world from offices on three continents. Our staff is friendly and experienced and our service is simple and transparent.

Visit Website

Phone:

+1-323-244-4728

Email:

info@kingsroadmerch.com

Location:

Kings Road Merch 1520 Knowles Ave
Los Angeles
90063

Kings Road Merch 5 star review on 16th April 2024

Kings Road Merch 5 star review on 16th April 2024

Kings Road Merch 5 star review on 1st April 2024

Kings Road Merch 5 star review on 31st March 2024

Kings Road Merch 5 star review on 2nd March 2024

Kings Road Merch 5 star review on 24th February 2024

Kings Road Merch 5 star review on 23rd February 2024

26

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wrote to customer service about a vinyl inner sleeve that came damaged (bent and with holes, the paper starting to unstick from itself) and, while I appreciate the 48hrs or less response, they essentially said “sorry can’t do anything about it because it’s cosmetic” when all I’d need is a new inner sleeve. I don’t need a whole new record, I just need a new inner sleeve. I’ve spoken to other fans who purchased the same record and they had similar issues with not only the product but the company refusing to do anything about a damaged product—a product mind you that isn’t just a vinyl, it’s a sleeve with art that I doubt the artist intended to have arrive or packed damaged. To me, it would be like purchasing a shirt that ended up having bleach stains across it and the company refusing to let you exchange it because it’s “cosmetic”. I’m a record collector and this really sucks. Avoid Kings Road Merch if you care about the condition of the product you’re purchasing.”

Posted 4 days ago

“I emailed them about the high shipping charged and the response was very rude .”

Posted 1 month ago

Hello, we appreciate your order and after reviewing the email you sent and the response you were given it was not rude at all. Our customer service rep. was very friendly and gave a detailed explanation to your question. Thank you.

Posted 1 month ago

“We have not received our order yet. So far no review but it’s not looking good, as the tracking says delivered but doesn’t say to where because we didn’t receive it. Hoping it’s still coming as it’s a birthday gift”

Posted 1 month ago

Hello and thank you for your order. The tracking for your order does show that it was delivered on 2/27 and we never got an email to let us know you did not receive your order. We've reached out to you through email so please respond at your earliest convenience and we'll get this taken care of for you. Thank you.

Posted 1 month ago

“Horrible packaging. Customer service never responds. If I could get the things I order elsewhere I would.”

Posted 3 months ago

Hello, it looks like your order was shipped and delivered just fine on our end and I'm not seeing any emails from you about this order. The only emails I'm seeing from your account are from 2016. If you ever receive something that's damaged just contact us at support@kingsroadmerch.com and we'll be happy to send a replacement or refund. Thank you.

Posted 3 months ago

“I don’t know what I bought”

Posted 3 months ago

Hello, you purchased a couple of Summit Ice items. We hope you're enjoying them. Thank you for the order.

Posted 3 months ago

“Ordered two tye dye bad religion shirts and an age of unreason hoodie on September 29 2023. Got the hoodie in late November, one of the tye dyes just before Christmas and the last tye dye doesn’t exist on account of someone robbing your old warehouse or something so I settled on a pair of sweatpants just because there is really nothing else I wanted to substitute. ON TOP OF THAT; last year my seeet mum ordered me the American Jesus Harley Tshirt and that has yet to come. EVER. Without any reason. However, the customer service agent I dealt with throughout this ordeal was amazing and very very helpful and is probably an essential member of your team. GIVE THEM A RAISE. Lower your heads in shame otherwise.”

Posted 3 months ago

Hello, apologies for the delay with some of your items. This order was placed in the middle of a massive warehouse move. If items you have are out of stock, we're always able to just issue a refund for the item instead of swapping it out for something else. Please get in contact with you about your mother's order that she didn't receive and we'd be more than happy to look into that. Thank you!

Posted 3 months ago

“After waiting over 3 weeks, I opened up a PayPal Claim. FINALLY they shipped my order. Looks like reporting them to PayPal is the only way to get your order when dealing with these guys. AVOID!!”

Posted 3 months ago

Hello, apologies for the delay with your order. We were deep in the middle of a massive warehouse move when you placed your order and things got a bit backed up. The move is mostly done now and any new orders are shipping very quickly. Glad you received the hoodie and hope you're enjoying it. Thank you!

Posted 3 months ago

“Easily one of the most frustrating transactions I've ever made. I made a purchase roughly a YEAR ago, and now they want a review? Sure thing. I bought a tee shirt, sweatshirt, and vinyl record from there. Tee shirt and vinyl never even came in. Sweatshirt was way too small and came in very late, so I didn't even get to gift that. I attempted to contact somebody about a refund or getting the vinyl and t shirt sent to me, but it never happened. So here I am, one year later, STILL with no vinyl record or t shirt. And the website wants me to post a review? Laughable. If I could mark 0 of 5 stars j totally would, but 1 is the lowest I can go. This website is run by crooks who have absolutely no customer service capabilities whatsoever. If you're reading this, I implore you: ***DO NOT BUY FROM THIS WEBSITE***”

Posted 3 months ago

Hello, You purchased a sweatshirt, hat and LP. You emailed us in December 2022 to let us know you received the sweatshirt and hat but not the LP. You emailed again a few days later asking for us to cancel your order. We let you know the order could not be canceled since it had been shipped already and you requested a refund for the missing LP and the shipping price. We issued a refund for the LP and shipping price in January 2023. You received 2 of the 3 items ordered and received a refund for the other item along with your shipping price. Thank you.

Posted 3 months ago

“Well I waited several weeks and it never came so I cancelled the order”

Posted 4 months ago

Hello, apologies for the delay with your last order. It was placed in the middle of a massive warehouse move which caused delays as we continue to get set up at our new spot. It looks like you were issued a refund as soon as you requested it though. Again, apologies for the delay and we can promise you your next order will ship much quicker. Thank you!

Posted 4 months ago

“I placed an order with them, they took my money then ignored me for 4 months, no communication, ignored emails and did not respond until I contacted them on social media. Horrible company.”

Posted 5 months ago

Hello, the items you ordered we a pre-order and were shipped to you as soon as they arrived at our warehouse. The only email from your account was responded to within a couple days of it being sent. If there's anything else we can help you out with, please let us know. Thank you!

Posted 5 months ago

“I like the choices, but there has been a consistent problem of me being charged for shipping on purchases over the amount required for free shipping. I have yet to receive any refund and I just call it a wash. I don't like that I have to contact Customer service about this on multiple incidents. I don't see me coming back anytime soon”

Posted 5 months ago

Hello, at the time of this purchase there was a promo for free US shipping on orders $60+. Your order total was a few dollars short of that which is the why the free shipping didn't trigger for your order. It needs to be $60+ before shipping is added. If you're ever charged for shipping when you shouldn't be, feel free to reach out to our customer service and we'll be happy to help you out and even issue a refund for shipping if it actually should have been free. Thank you.

Posted 5 months ago

“Package never arrived, they offered to reship but then they stopped responding to any communications. I reached out many more times. I have finally filed a dispute with my credit card company. I'll buy elsewhere in the future.”

Posted 5 months ago

Hello, the first package we shipped to you shows it was delivered. we have a replacement order in our system for your that will be shipping out shortly. Things are just a little backed up but you'll have it soon. Thank you!

Posted 5 months ago

“I never received my item. I got a shipping notification but it was never actually shipped and for months now I keep getting told the item is in transit to a new facility. Nobody seems to actually care. I just keep getting the same noncommittal message. I feel like any other reputable business would have done something more than minimal effort to make this right after many months of a missing/unsent/who knows what's happening with it item.”

Posted 6 months ago

Hello, apologies for the delay with your order. We do very much care about your order and the replacement copy of your record should be shipping out soon. We shipped your order before we started moving our warehouse but it looks like USPS lost the package before scanning it into their system. We put in a replacement order but by that time we had already started the move and your item was unavailable to ship from our old warehouse. It hasn't been received at our new warehouse yet but should be soon. As soon as it's received we'll get your order shipped out. We're receiving thousands of items a day at our new warehouse and more and more orders are shipping out from there. Again, apologies for the delay and we'll get your order shipped out soon. Thank you!

Posted 6 months ago

“I placed my order on September 10th, and here it is September 26th, and they haven't even finished my order so they could ship it out.”

Posted 6 months ago

Hello, there is a pop up notice in all of the stores about a delay with orders currently as we move warehouses. The item you ordered is in transit to our new warehouse and as soon as it's received there, your order will ship out. Thank you.

Posted 6 months ago

“Received a defective record. Sent a request for a replacement. No response. Left a review, as requested. Was told a replacement would be sent, and I would be contacted. No response. Here is another review of my order. Maybe I’ll receive a response.”

Posted 7 months ago

Hello, apologies for the delay. We're in the middle of moving warehouse and these records were in transit and waiting to be received at our new warehouse. Looks like we have them now and we'll get this shipped out to you ASAP. Thank you!

Posted 7 months ago

“placed an order and it got delayed several times, after I while I couldnt access my account to see the status, sent an email and never heard back. disputed the charge with my bank already, not buyin from you again”

Posted 8 months ago

Hello, apologies for the delay with your order. Your email was responded to weeks ago with a tracking number for your order. Not sure if you missed that email or not but you should have your order now. If there's anything else we can help you with, please let us know. Thank you.

Posted 8 months ago

“Order placed the very same day the item was made available. Order status had it as having been shipped, but no tracking information available. Followed up several weeks later, opened a case number, waited more, only to be told almost a month later that the item is no longer available. A refund was offered, I responded that's what I'd like to do, and haven't received confirmation on that yet, nor a timeframe of when I should receive the refund. Now, the website says that items are back-ordered with a 3-4 weeks delay, effectively making a new order for other items, impossible to do. Some "new warehouse" excuse, which is exactly what another horrible company pulled when they couldn't fulfill their orders. It's all a shame, since previous orders were handled perfectly. Looking forward to my refund.”

Posted 8 months ago

Hello, apologies for the issues with your order but we do have the item in stock. I've just emailed you some additional details about your order and it will be shipping out shortly. Thank you!

Posted 8 months ago

“Item was canceled. Never received product”

Posted 9 months ago

Hello, apologies for that. The item you ordered is out of stock. As soon as we noticed that, we issued a full refund on your order. Thank you.

Posted 9 months ago

“Terrible merch and terrible customer service”

Posted 10 months ago

Hello, I'm sorry you were unhappy with your order. I'm not seeing any emails to our customer service from you in our system so if you attempted to contact us we either did not receive your message or it was sent as anonymous. If there was anything wrong with the pair of socks or the Milo action figure in this order, please email us at support@kingsroadmerch.com and we'll be happy to take care of any problems you had with your order. Thank you.

Posted 10 months ago

“Terrible customer service from Kings Road Merch. I preordered an album from Kings Road and I received a shipment notification. The shipment was marked as pre-shipment, label created and stayed that way for three weeks. When I reached out to Kings Road via email I received no response. I then reached out via their Facebook Messenger, which elicited a response within 30 minutes asking for the order number. I immediately sent the order number and then received no response for over 24 hours. When I responded asking what was happening, I received a response that customer service was working on the issue. That was a week ago, with no response at all from Kings Road. I will never use this service again. I could have ordered from another company and had the album almost a month ago.”

Posted 10 months ago

Hello, your order was originally shipped out on 5/6 but it looks like USPS must have lost the package before they ever checked it in. Since it was shipped media mail, it's not uncommon for these packages to take a few weeks to be delivered, sometimes the tracking never updates and then randomly just gets delivered. We had responded to let you know about this and to see if it showed up and once we knew it was lost we issued a replacement order. Before that could be shipped you wanted the order canceled and refunded so we issued a full refund on your order. Apologies for the inconvenience with this order but once a package leaves our warehouse we have no control over how the carrier handles the package. Unfortunately, this one got lost and we were happy to issue a replacement order but since you would rather have a refund we processed that right away once it was requested. Thank you.

Posted 10 months ago

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Kings Road Merch is rated 4.1 based on 1,500 reviews