Kings Road Merch Reviews

Name: Kings Road Merch
Address: Kings Road Merch 1520 Knowles Ave, Los Angeles
Rating: 4.11

4.1 Rating 1,647 Reviews

75 %

of reviewers recommend Kings Road Merch

4.1

Based on 1,647 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.8 out of 5

Visit Website

Phone:

+1-323-244-4728

Email:

info@kingsroadmerch.com

Location:

Kings Road Merch 1520 Knowles Ave
Los Angeles
90063

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Kings Road Merch 5 star review on 5th January 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still no sign of my order. It was purchased over a month ago. Shipping was quite expensive and still no sign of my order.”

Helpful Report

Posted 5 months ago

Hello, the 7" you ordered was a pre-order and we shipped this out as soon as we received the records. Your order shipped and the tracking shows its still in transit. International orders have been taking a while to be delivered but you should have this very soon. You should have been emailed the tracking information. If you missed that, please reach out to our customer service at support@kingsroadmerch.com and we'll be able to provide that to you. Any other issues, with your order, please let us know. Thank you.

Posted 5 months ago

“Order and ship went fine but a hole tore in the armpit within the first week of owning it.”

Helpful Report

Posted 8 months ago

Hello, Are you sure this is an order from Kings Road Merch? The order number tied to this review is for a Rancid LP and I'm not seeing any other orders from you for any other items. If the shirt is from Kings Road Merch please reach out to our customer service at support@kingsroadmerch.com and we'll get you taken care of. Thank you!

Posted 8 months ago

“Recently ordered a mystery bundle and did not receive 1 of the 3 items. I emailed about it and did not receive a response.”

Helpful Report

Posted 8 months ago

Hello, I'm not seeing an email from you but apologies if we missed something. We're going to reach out to you through email to get the details here and make sure you get your complete order. Thank you!

Posted 8 months ago

“I have ordered several items through kings road. Every time I have ordered there has been some kind of delay in shipping, manufacturing, or out of stock.”

Helpful Report

Posted 9 months ago

Hello, the order tied to this review is for the Rancid 7" that was a pre-order set to originally ship in December of this year but we got them really early and shipped them out in August. Hope you enjoy the record you purchased and thank you for your order.

Posted 9 months ago

“The shirts and stickers where definitely good quality but it took to damn long for them to send out upon ordering. I give that a zero star. Most likely will not order from them again. That sucked.”

Helpful Report

Posted 1 year ago

Hello, the items you purchased were a pre-order which was noted on the store for each of these items. As soon as they arrived at our warehouse, your order was shipped out. We're glad to hear you are enjoying the items you got and thank you for your order.

Posted 1 year ago

“This hat is like a dad hat/trucker hat bybrid. The front middle pops up like a horn. At least it's embroidered.”

Helpful Report

Posted 1 year ago

Hello, if you're ever unhappy with an item you purchase you can always return it for a different item or refund. Just contact our customer service at support@kingsroadmerch.com and we'll be happy to assist you. Thank you.

Posted 1 year ago

“Bad fit on the sweat pants, low quality for the price.”

Helpful Report

Posted 1 year ago

“This is the second sweatshirt I’ve received and they’re just shaped weird. The torso is super long and bulky when folded under so I returned it. Bummer.”

Helpful Report

Posted 1 year ago

“My last order with KingsRoad was in December 2022. I am not sure why I am being asked to review it over a year later, but I guess that follows with KingsRoad’s incredible slowness. My order took significantly longer to arrive than anticipated as it was a Christmas gift and needed to arrive on time. It was difficult to get any sort of update on the item and it took over a week for the item to actually ship after the order had been received. I love ATWWD, but they should absolutely drop KingsRoad as their merchandise distributor.”

Helpful Report

Posted 1 year ago

Hello, this order was placed right before the cut off for orders to be placed and delivered before Christmas. Things are always a little backed up this time of year but the order shipped within a week of it being placed and seems to have arrived in time for Christmas. We hope you enjoy the items you ordered. Thank you.

Posted 1 year ago

“I only got two of three things I order. And that was like from two years ago.”

Helpful Report

Posted 1 year ago

Hello, we were never contacted to let us know you were missing any items in your order. The first 2 times we sent your order out it was returned to us due to it not being a correct address. We shipped it a third time and sent you tracking for the package and never heard anything back about there being any issues. If there's anything we can help you out with on your order please let us know. Thank you.

Posted 1 year ago

“Meh, if something is out of stock, they don't communicate; they don't respond to emails. You just have to wait until your item randomly ships.”

Helpful Report

Posted 1 year ago

Hello, it looks like we received 2 orders from you at the beginning of 2023. One was shipped within a couple of days, the other was a pre-order and it was shipped as soon as the item was delivered to our warehouse. That item was delayed but we sent an email to customers about the delay. The only email we received from you asking about the status of your order was responded to promptly. If there's ever an issue with any order you place with us, just let us know and we'll be happy to take care of it. Thank you.

Posted 1 year ago

“Took 3 months to get the item I ordered. When I inquired about my item I was told it was low priority and could not get an ETA on when my item would ship.”

Helpful Report

Posted 1 year ago

Hello, your order was placed when we were deep in the middle of a massive warehouse move which caused the delay. That's pretty much over now and orders are shipping very quickly at this point. There was a ton of product to ship out from the old place and receive it in at our new warehouse. Things got a bit backed up but as soon as item was received at our new warehouse, orders for that item shipped out right away. It looks like you emailed to check on the order and were responded to and we explained the situation and offered a refund if the wait was too long. We appreciate your order and your patience. Thank you.

Posted 1 year ago

“the order was delayed, once I emailed you asking about the delay you were good at responding that you were moving warehouses. The alkaline trio heartagram tshirt I ordered was not great quality. The shirt wasn’t expensive so I’m not that upset, I’m just used to nicer band shirts from your company. Thanks for the chance to review Gabriel Rheault”

Helpful Report

Posted 1 year ago

“I made a relatively large purchase at the end of September, $233 worth of merch from Descendents. There was a notification on the website that due to a warehouse move it may take 4-6 weeks to get my shipment. Come mid-November I still hadn’t received anything. I reached out to customer service, who was very kind and helpful, and they offered to have a partial order shipped to me, which I accepted. Now, when I go to my account, the entire order is missing. I can only see items I ordered from 2013 and 2015. I’d really like to get the rest of the items from my order. One was a Christmas gift, which I believe I purchased in plenty of time to have by then, but it still hasn’t arrived. Unfortunately this hasn’t been a great experience. I understand a large move can be difficult, but I’ve also been more than patient.”

Helpful Report

Posted 1 year ago

“The sizing was way off and there was noway to return it on youtr site.”

Helpful Report

Posted 1 year ago

Hello, Our return policy can be found on the Help section of our website: https://kingsroadmerch.com/help/ You can also contact our customer service through that same link or email us at support@kingsroadmerch.com and we'll be happy to help you out with the return or exchange. Thank you! -KRM

Posted 1 year ago

“Ordered a frozen soul hoodie from the back to cool sale back in August. It never arrived still waiting no response from sending emails either.”

Helpful Report

Posted 1 year ago

Hello, your order will be shipping soon. We've got a notice up in the store to alert everyone about the delays as we move warehouses. The hoodie you ordered is waiting to be received at our new warehouse and it will ship out as soon as we have it in stock. It looks like the email you sent on 8/17 about this was responded to on the same day with this information. Apologies for the delay, we're getting through this move and shipped out all orders as quickly as possible. Thank you.

Posted 1 year ago

“2 items have yet to be shipped, it’s been 6+ weeks. Emailed and they said they are moving and orders are slow. I think that’s ridiculous”

Helpful Report

Posted 1 year ago

Hello, your order should be shipping out soon. Apologies for the delay but like you said we're in the middle of moving our entire warehouse and every single product we carry so it just takes time to get everything received at our new warehouse. As soon as the shirt you ordered is received, it will be shipped out right away. We're getting more items received and orders shipped out every day. It shouldn't be much longer before yours ships and we appreciate your patience. Thank you!

Posted 1 year ago

“The jacket quality was great but upon receiving the packages, I reached out about exchanging exchanging and never heard back.”

Helpful Report

Posted 1 year ago

Hello, we responded to you request about 5 minutes after you originally emailed us. We've sent a follow up email just now with instructions on how to go about a return or exchange. Thank you!

Posted 1 year ago

“Here's the thing...my girlfriend and I love the show and have bought merch a few times now. Idk why but every time I try to buy her a surprise gift (Bday, Christmas,etc...) There's always something going on with your warehouse and to follow adds a delay to my order. Again, love the show, the merch is quality, but I wish I the next time I order some merch... it'll get to me in a timely manner with no delays.”

Helpful Report

Posted 1 year ago

Hello, apologies for any delays you've experienced with your orders in the past. We are always working to get all the items we carry in stock as quickly as possible. Sometimes there are manufacturer delays when items are being produced. When this happens we always email the customers to inform them of the delay so they know what's going on with their order. We're glad you love the show and we appreciate your business. If you ever have any questions about your order feel free to email us at support@kingsroadmerch.com and we'll be happy to give you an update. Thank you.

Posted 1 year ago

“Like a month ago i bought some vinyls, and Ribbed from NOFX came without insert. 😥 There's any chance to get one insert for my copy? I buy them so that they reach a cousin who lives in the United States and when he comes to Mexico, he brings them to me.”

Helpful Report

Posted 1 year ago

Hello, apologies about this. This must have been an error at the pressing plant, we don't unseal the records before we ship them out. We'll send you a replacement. Thank you.

Posted 1 year ago

Kings Road Merch is rated 4.1 based on 1,647 reviews