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Kings Road Merch Reviews

4.1 Rating 1,502 Reviews

74 %

of reviewers recommend Kings Road Merch

Company Reviews

Product Reviews

4.1

Based on 1,502 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3.8 out of 5

About Kings Road Merch:

Kings Road is a full service entertainment and band merchandise company. We build custom webstores for bands, artists, labels, and events and we provide tour merchandise services and retail distribution for them around the world from offices on three continents. Our staff is friendly and experienced and our service is simple and transparent.

Visit Website

Phone:

+1-323-244-4728

Email:

info@kingsroadmerch.com

Location:

Kings Road Merch 1520 Knowles Ave
Los Angeles
90063

Kings Road Merch 5 star review on 16th April 2024

Kings Road Merch 5 star review on 16th April 2024

Kings Road Merch 5 star review on 1st April 2024

Kings Road Merch 5 star review on 31st March 2024

Kings Road Merch 5 star review on 2nd March 2024

Kings Road Merch 5 star review on 24th February 2024

Kings Road Merch 5 star review on 23rd February 2024

26

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad fit on the sweat pants, low quality for the price.”

Posted 1 day ago

“This is the second sweatshirt I’ve received and they’re just shaped weird. The torso is super long and bulky when folded under so I returned it. Bummer.”

Posted 2 months ago

“My last order with KingsRoad was in December 2022. I am not sure why I am being asked to review it over a year later, but I guess that follows with KingsRoad’s incredible slowness. My order took significantly longer to arrive than anticipated as it was a Christmas gift and needed to arrive on time. It was difficult to get any sort of update on the item and it took over a week for the item to actually ship after the order had been received. I love ATWWD, but they should absolutely drop KingsRoad as their merchandise distributor.”

Posted 2 months ago

Hello, this order was placed right before the cut off for orders to be placed and delivered before Christmas. Things are always a little backed up this time of year but the order shipped within a week of it being placed and seems to have arrived in time for Christmas. We hope you enjoy the items you ordered. Thank you.

Posted 2 months ago

“I only got two of three things I order. And that was like from two years ago.”

Posted 3 months ago

Hello, we were never contacted to let us know you were missing any items in your order. The first 2 times we sent your order out it was returned to us due to it not being a correct address. We shipped it a third time and sent you tracking for the package and never heard anything back about there being any issues. If there's anything we can help you out with on your order please let us know. Thank you.

Posted 3 months ago

“Meh, if something is out of stock, they don't communicate; they don't respond to emails. You just have to wait until your item randomly ships.”

Posted 3 months ago

Hello, it looks like we received 2 orders from you at the beginning of 2023. One was shipped within a couple of days, the other was a pre-order and it was shipped as soon as the item was delivered to our warehouse. That item was delayed but we sent an email to customers about the delay. The only email we received from you asking about the status of your order was responded to promptly. If there's ever an issue with any order you place with us, just let us know and we'll be happy to take care of it. Thank you.

Posted 3 months ago

“Took 3 months to get the item I ordered. When I inquired about my item I was told it was low priority and could not get an ETA on when my item would ship.”

Posted 3 months ago

Hello, your order was placed when we were deep in the middle of a massive warehouse move which caused the delay. That's pretty much over now and orders are shipping very quickly at this point. There was a ton of product to ship out from the old place and receive it in at our new warehouse. Things got a bit backed up but as soon as item was received at our new warehouse, orders for that item shipped out right away. It looks like you emailed to check on the order and were responded to and we explained the situation and offered a refund if the wait was too long. We appreciate your order and your patience. Thank you.

Posted 3 months ago

“the order was delayed, once I emailed you asking about the delay you were good at responding that you were moving warehouses. The alkaline trio heartagram tshirt I ordered was not great quality. The shirt wasn’t expensive so I’m not that upset, I’m just used to nicer band shirts from your company. Thanks for the chance to review Gabriel Rheault”

Posted 3 months ago

“I made a relatively large purchase at the end of September, $233 worth of merch from Descendents. There was a notification on the website that due to a warehouse move it may take 4-6 weeks to get my shipment. Come mid-November I still hadn’t received anything. I reached out to customer service, who was very kind and helpful, and they offered to have a partial order shipped to me, which I accepted. Now, when I go to my account, the entire order is missing. I can only see items I ordered from 2013 and 2015. I’d really like to get the rest of the items from my order. One was a Christmas gift, which I believe I purchased in plenty of time to have by then, but it still hasn’t arrived. Unfortunately this hasn’t been a great experience. I understand a large move can be difficult, but I’ve also been more than patient.”

Posted 4 months ago

“The sizing was way off and there was noway to return it on youtr site.”

Posted 5 months ago

Hello, Our return policy can be found on the Help section of our website: https://kingsroadmerch.com/help/ You can also contact our customer service through that same link or email us at support@kingsroadmerch.com and we'll be happy to help you out with the return or exchange. Thank you! -KRM

Posted 5 months ago

“Ordered a frozen soul hoodie from the back to cool sale back in August. It never arrived still waiting no response from sending emails either.”

Posted 6 months ago

Hello, your order will be shipping soon. We've got a notice up in the store to alert everyone about the delays as we move warehouses. The hoodie you ordered is waiting to be received at our new warehouse and it will ship out as soon as we have it in stock. It looks like the email you sent on 8/17 about this was responded to on the same day with this information. Apologies for the delay, we're getting through this move and shipped out all orders as quickly as possible. Thank you.

Posted 6 months ago

“2 items have yet to be shipped, it’s been 6+ weeks. Emailed and they said they are moving and orders are slow. I think that’s ridiculous”

Posted 6 months ago

Hello, your order should be shipping out soon. Apologies for the delay but like you said we're in the middle of moving our entire warehouse and every single product we carry so it just takes time to get everything received at our new warehouse. As soon as the shirt you ordered is received, it will be shipped out right away. We're getting more items received and orders shipped out every day. It shouldn't be much longer before yours ships and we appreciate your patience. Thank you!

Posted 6 months ago

“The jacket quality was great but upon receiving the packages, I reached out about exchanging exchanging and never heard back.”

Posted 6 months ago

Hello, we responded to you request about 5 minutes after you originally emailed us. We've sent a follow up email just now with instructions on how to go about a return or exchange. Thank you!

Posted 6 months ago

“Here's the thing...my girlfriend and I love the show and have bought merch a few times now. Idk why but every time I try to buy her a surprise gift (Bday, Christmas,etc...) There's always something going on with your warehouse and to follow adds a delay to my order. Again, love the show, the merch is quality, but I wish I the next time I order some merch... it'll get to me in a timely manner with no delays.”

Posted 8 months ago

Hello, apologies for any delays you've experienced with your orders in the past. We are always working to get all the items we carry in stock as quickly as possible. Sometimes there are manufacturer delays when items are being produced. When this happens we always email the customers to inform them of the delay so they know what's going on with their order. We're glad you love the show and we appreciate your business. If you ever have any questions about your order feel free to email us at support@kingsroadmerch.com and we'll be happy to give you an update. Thank you.

Posted 8 months ago

“Like a month ago i bought some vinyls, and Ribbed from NOFX came without insert. 😥 There's any chance to get one insert for my copy? I buy them so that they reach a cousin who lives in the United States and when he comes to Mexico, he brings them to me.”

Posted 9 months ago

Hello, apologies about this. This must have been an error at the pressing plant, we don't unseal the records before we ship them out. We'll send you a replacement. Thank you.

Posted 9 months ago

“Products sold by KRM are not the issue, the lack of customer service and repeated incorrect shipping of ordered items are the issue. Unfortunately, KRM is a necessary evil for some artists. Orders I've made including multiple items have almost always needed multiple attempts to contact nonexistent customer service. Mailing is fair. I ordered an autographed poster, but it never arrived, when it did after countless contacts of KRM and the actual artist is shipped, damaged. KRM attempted to "right" this, even though they didn't have to. The tube containing the autographed poster, 2nd mailing, was mailed WITHOUT being taped on either end...yep damaged again, I AM SO DONE. M KUEHNE. ( How did I communicate with the company? LOL, more ways than listed below.) FB messenger WAS the only way anyone would respond other than a generic email response. This picture submitted is of the first damaged item. I'm tired of taking pictures of KRM incompetence, so that's all I'm messing with.”

Posted 9 months ago

Hello, apologies that you order got damaged in transit. Obviously we did not pack the prints that way and were damaged by USPS once it left our warehouse. Since these printed are rolled and sent in a poster tube, they were sent separately from the rest of your order and arrived at a different time. It looks like all the emails you sent were responded to. If you need further assistance please email us at support@kingsroadmerch.com and we'll get you sorted out. Thank you.

Posted 9 months ago

“Wrong size shirt was delivered. Requested 3 mediums. Received 2 mediums and a small. One of the mediums fit like a youth medium. Was only able to use 1 of 3 shirts.”

Posted 11 months ago

Hello Anthony, Apologies for sending any incorrect items in your order. We've sent you an email to get the details on this issue so we can make sure you get all the correct items that you ordered. Once we know what you need replaced we'll get those sent out to you right away. If you ever have any issues with you order, feel free to reach out to us at kingsroadmerch.com or email customer service directly at support@kingsroadmerch.com and we'll be happy to help get it fixed. Thank you!

Posted 11 months ago

“Website is good, but something was missing from my order. Tried to contact kings road twice and still have not heard back. It’s been over 2 weeks.”

Posted 11 months ago

Hello, I've just checked our system and I'm not seeing any messages from you so apologies if we missed something. We've just sent you an email about your order though so we can make sure you get you anything that was missing from your order. Please let us know and we'll get that sorted out for you right away. Thank you!

Posted 11 months ago

“I've usually been pretty happy with everything that I've ordered, but the new hoodie that I received started to fall apart after wearing it for less than a day. The front pocket became almost completely detached at the top and I had to sew it back together. I completely understand normal wear and tear, but this was within the first day of wearing it.”

Posted 1 year ago

Hello, we're very sorry to hear this. This is the first issue we've heard of with this hoodie. Please reach out to our customer service about the issue and send them a photo of the damage and we'll take care of this for you. You can reach them at support@kingsroadmerch.com. Thank you!

Posted 1 year ago

“Terrible communication. The LP was delayed forever, and I always had to reach out to Kings Merch for an update. Figuring out how to contact you was hard and I just felt as if I was dismissed. On the positive side, I did get the LP, but nearly 10 months after I paid for it.”

Posted 1 year ago

Hello, we sent out multiple emails about this record and the delays. Unfortunately, we're at the mercy of the pressing plant when it comes to vinyl and sometimes records are delayed longer than expected. It looks like all 3 of your emails to us asking for updates on the record were responded to in a timely manner as well. Apologies, this took so long but we shipped them out as soon as they landed at our warehouse. We're glad you have the album now and hope you're enjoying it. We appreciate you placing an order with us. Thank you.

Posted 1 year ago

“Prints goes away after the first wash very poor quality”

Posted 1 year ago

Hello, we're very sorry to hear that. We haven't had this complaint from anyone else with any of the items you ordered. Can you please send us a photo of the items where the print came off and we'll take care of this issue for you. You can email us at support@kingsroadmerch.com. Thank you!

Posted 1 year ago

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Kings Road Merch is rated 4.1 based on 1,502 reviews