Kings Road Merch Reviews

Name: Kings Road Merch
Address: Kings Road Merch 1520 Knowles Ave, Los Angeles
Rating: 4.11

4.1 Rating 1,647 Reviews

75 %

of reviewers recommend Kings Road Merch

4.1

Based on 1,647 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.8 out of 5

Visit Website

Phone:

+1-323-244-4728

Email:

info@kingsroadmerch.com

Location:

Kings Road Merch 1520 Knowles Ave
Los Angeles
90063

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Kings Road Merch 5 star review on 5th January 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Honestly, kind of disappointed with the whole situation behind this vinyl pressing, the constant pressing/shipping delays, and receiving the product in less than stellar condition. The spine of the vinyl sleeve was worn so much, this looks like a used record from my local shop, despite being “shrink-wrapped” (with the loosest plastic wrapping I’ve ever seen). 3D glasses were included, but I’m not entirely sure the point of them considering there was no album insert for additional artwork to look at, the glasses really didn’t add much to the experience. I am truly, very disappointed in the quality of this package, especially after waiting nine-months from the time of my order until delivery because of “Manufacturing delays” (curious how so many other records were pressed and printed in a normal time-frame, and yet this was so terribly behind schedule).”

Helpful Report

Posted 3 years ago

Hello, unfortunately, this pressing took much longer than anyone expected. We were at the mercy of the pressing plant and this one kept getting caught up in multiple delays at the plant. We sent out updates to customers as we received them from the plant to keep everyone in the loop and once they arrived we shipped them out right away. The 3D glasses can be used to look at the LP cover as well as YouTube and Instagram videos that the band posted to their accounts. If you received a damaged copy please reach out to our customer service at support@kingsroadmerch.com and we'll be able to get that sorted out for you. Thank you!

Posted 3 years ago

“The items are great, and I’m sure the bands have something to do w that. Especially loving the new Descendents products.I’ve been ordering over ten years, never once been offered a promo code;shipping prices are ridiculously high, especially for the weight of tshirts, and figures. I’m not on a rural route, I’m in Madison wi, a decent hub. My recent order placed 4/30, today is 5/24, still hasn’t arrived. I feel like supporting my artists, but feel ripped off by shipping costs, and wait times.”

Helpful Report

Posted 3 years ago

Hello, shipping prices have been going up across all carriers. We pull our prices directly from the carrier and they're based on product weight and shipping method chosen. Your recent order hasn't shipped yet due to an item being on pre-order. The mugs have been delayed by the manufacturer. We emailed all customers about this delay on 5/6 to alert everyone. As soon as those arrive, we'll ship your order out. We also send out info on promos we're running in various stores pretty often, including the Descendents store, to our customer lists - you can sign up for any band's list at this link: https://kingsroadmerch.com/artists/ Sometimes we send out promo codes and sometimes we just alert customers of a promotion that is running in a store that is automatically applied at checkout. Thank you for your purchase and the mugs should be shipping out soon.

Posted 3 years ago

“Awesome stuff. But when I emailed saying I received some merch that was damaged, I never heard back.”

Helpful Report

Posted 3 years ago

Hello, thank you for taking the time to leave a review. I looked up your order and it shows that we emailed you back on January 3rd asking which item was received damaged and we didn't receive a response to that email. If you still need help with this order please email us at support@kingsroadmerch.com and we'll be happy to help you out. Thank you!

Posted 3 years ago

“I’m must say I have been very happy with you in the past but this record was anything but a pleasant experience. It was expected to ship weeks ago and has yet to arrive I cannot get any updates or help from anyone. I love most of the artists you supply but I will for sure be thinking twice in the future about ordering from kinds road. Very very disappointed to say the least.”

Helpful Report

Posted 3 years ago

Hello, we have looked into your order. It was shipped out a while ago as soon as we received these records. Based on the tracking it appears to still be in transit to you but it's delayed. We didn't have any emails from you in our system asking about this order but we've emailed you the tracking for this in case you didn't have it. If it doesn't show up soon, please let us know and we'll ship out a replacement. Thank you!

Posted 3 years ago

“I bought a 40 dollar cheaply made rancid hat. The label oh the hat left adhesive i cant get removed from the fabric.”

Helpful Report

Posted 3 years ago

Hello, if you ever have an issue with your order feel free to contact our customer service at support@kingsroadmerch.com and we'll always be ready to make things right. We've sent you email about this so we can take care of this issue for you. Thank you!

Posted 3 years ago

“This review is in reference to my order of 3 Every Time I Die Lps. The record “From Parts Unknown” has a defective loop in the pressing that almost all reviews I’ve seen online seem to have. I reached out and was told it would be replaced in 2 weeks. That was almost a month ago and I’ve reached back out and have not received a reply. Disappointed you guys are shipping out lps that are clearly defective and then not following up with people about solving the issue seems shady. Ive spent a lot of money with you guys over the years. Disappointing. Case Update: CA233742 - Order #389448”

Helpful Report

Posted 3 years ago

“I ordered a 2x size Interrupters shirt. It was a little expensive, but I went for it anyway. It took a long time to arrive, and it's very small for a 2x, so it doesn't even fit me. It'd be awesome if you would add tall sizes to your shirt selection.”

Helpful Report

Posted 3 years ago

Hello, if you ever receive an item that doesn't fit you're welcome to send it back for a refund or exchange. Info about that can be found here: https://kingsroadmerch.com/help/ Thank you!

Posted 3 years ago

“I was told that one item of my order was back-ordered and would be delayed (totally understandable given the times) and so I asked if the items that were in stock could be shipped and that request was denied. When the out of stock item was available and shipped with the rest of my order, another item I had became out of stock and wasn't included in the shipment. And was simply told sorry that item is no longer available. Not the best customer service. Bummer.”

Helpful Report

Posted 3 years ago

“This is the third time I’ve ordered from there and the third time I’ve had multiple issues. To begin with, don’t expect your item to even be shipped within the first week. They blame co-vid for the delays but once it actually reached the post office I had it within a day. Assuming that all of the items were included and accounted for. Which wasn’t the case here. Again. Good luck contacting support. I never hear back so I’ll follow up and they just tell me that they’ve not received a request from me and that the tracking number shows the item was delivered. Even after explaining that yes, tracking shows the item delivered but there were three items and one was correct, one was wrong shirt and size and the other didn’t show up at all. Beyond frustrating”

Helpful Report

Posted 3 years ago

“I live in Hawaii but the shipping cost applied by Kings Road web stores is still unreasonably expensive. I buy records and shirts online frequently and am never charged anywhere near as much for shipping as I am by Kings Road. I resorted to having my Descendents order shipped to family in California and then had them mail the package to me, which was still less expensive than what Kings Road wanted to charge me for shipping. Yes it’s a hassle and takes longer but it’s still better than being gouged for shipping directly from K R.”

Helpful Report

Posted 3 years ago

“It took 5 months for my skankin bobble head. I also order a circle jerks hoodie at the same time and haven’t received it or an update. So kings road where is my hoodie?”

Helpful Report

Posted 3 years ago

“Very upset with my order. I ordered a record and was shipped the wrong variant and was not notified late of the mix up in colors and the company didnt offer a solution to the mix up. I purchased the order expecting to get a certain color and was not at all close to what I ordered. I understand supply issues aren't the greatest right but shouldn't offer a variant and not follow through with it. Only thing they could say is it was pretty much not their problem politly.”

Helpful Report

Posted 3 years ago

Hello, we actually emailed all customers who ordered this exclusive variant to alert them of the change in color of the vinyl. I checked that email list and you are on it and the label also posted about this on their social media to let customers know. Our exclusive variant came in differently than we expected so we reached out to customers to alert them as soon as we were made aware of this. This is the only variant we have, it's still the same album and still just as limited, the was just different due to a mix-up with the pressing plant. If you are unhappy with the record you received you are welcome to send it back for a full refund but we do not have a different color to replace your record with. Apologies for any confusion and we hope you still enjoy the album. Thank you!

Posted 3 years ago

“Paid 26 dollars to deliver a sweater 3 weeks ago and I’m still waiting, I hope it comes before my sons birthday but Im not giving my hopes up.”

Helpful Report

Posted 3 years ago

Hello, The shipping price is just based on the weight of the item(s) ordered and the shipping method selected. I see you placed your order on 9/29 and we actually shipped out your order that same day. It seems like USPS is just taking a while to deliver your package, unfortunately. Based on the tracking, it appears to still be in transit to you and hopefully they'll deliver it to you very soon. We've sent you an email with a link to track the order in case you didn't get that already. Thank you! -KRM

Posted 3 years ago

“Shirt came in wrinkled and with a small stain. It feels very cheap and thin. design is sick though.”

Helpful Report

Posted 3 years ago

Hello, please let us know if you need a replacement shirt if the one you received is damaged. You can email us support@kingsroadmerch.com for that. Shirts can always get wrinkled after being packed and shipped but if it's got a stain on it we can definitely get you a replacement. Thank you!

Posted 3 years ago

“Never recieved my order.”

Helpful Report

Posted 3 years ago

“Bought two sweatshirts and both are pretty cheaply constructed. One is a full zip and the zipper is plastic and jamming up. I would pay more for better products. I love the band I am representing and spending extra for superior material would be worth it.”

Helpful Report

Posted 3 years ago

“We still have not received our merchandise so it’s hard to rate our experience. We have notified the company but still do not have our shirt that we ordered.”

Helpful Report

Posted 3 years ago

Hello, we shipped out your order the same day you placed it on 8/25 but it looks like USPS is taking their time with delivering it. We responded to your email on 9/2 the day after you contacted us and based on the tracking it looks like your order should be delivering soon. Thank you! -KRM

Posted 3 years ago

“I do not order a whole lot anymore. I either receive the wrong item or if I receive the correct item is usually broken. I ordered a Decendents bonus mug and the lid was broken so I can never use it. The Milo bobble head I also received broken, but I was able to super glue that. Also, all of your bundle packages suck because you never offer them with child or women sizes. The smallest shirt is a mens small, which fits me like a night gown.”

Helpful Report

Posted 3 years ago

“the phisical order was fine but the digital download that came to it has been a disaster. - first, the download links that came with the order didn't work and they made me waste 2 attempts of the 3 available for each item I've ordered; - then I spent more than 2 weeks contacting the customer service to receive some working links that I used for my 3rd and last attempt; - in conclusion, if I'll lose the files I've downloaded I will not be able to download them again. sorry but it wasn't a great experience”

Helpful Report

Posted 3 years ago

“The last time I ordered from them they only had one of two items, let me know weeks later they changed my order to one item and would send it (changing my shipping cost to make it not worth it) and then when I replied (that same day) they informed me they’d already sent the one item somehow and I could return it when it got to me (minus my shipping charges). Dealing with their customer service is not worth the time so I always check if you can find items elsewhere first. I did get this order without a problem so congratulations?, kingsroad.”

Helpful Report

Posted 3 years ago

Kings Road Merch is rated 4.1 based on 1,647 reviews