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Kings Road Merch Reviews

4.1 Rating 1,513 Reviews

74 %

of reviewers recommend Kings Road Merch

Company Reviews

Product Reviews

4.1

Based on 1,513 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.8 out of 5

About Kings Road Merch:

Kings Road is a full service entertainment and band merchandise company. We build custom webstores for bands, artists, labels, and events and we provide tour merchandise services and retail distribution for them around the world from offices on three continents. Our staff is friendly and experienced and our service is simple and transparent.

Visit Website

Phone:

+1-323-244-4728

Email:

info@kingsroadmerch.com

Location:

Kings Road Merch 1520 Knowles Ave
Los Angeles
90063

Kings Road Merch 5 star review on 26th April 2024

Kings Road Merch 5 star review on 16th April 2024

Kings Road Merch 5 star review on 16th April 2024

Kings Road Merch 5 star review on 1st April 2024

Kings Road Merch 5 star review on 31st March 2024

Kings Road Merch 5 star review on 2nd March 2024

Kings Road Merch 5 star review on 24th February 2024

27

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a 2x size Interrupters shirt. It was a little expensive, but I went for it anyway. It took a long time to arrive, and it's very small for a 2x, so it doesn't even fit me. It'd be awesome if you would add tall sizes to your shirt selection.”

Posted 2 years ago

Hello, if you ever receive an item that doesn't fit you're welcome to send it back for a refund or exchange. Info about that can be found here: https://kingsroadmerch.com/help/ Thank you!

Posted 2 years ago

“I was told that one item of my order was back-ordered and would be delayed (totally understandable given the times) and so I asked if the items that were in stock could be shipped and that request was denied. When the out of stock item was available and shipped with the rest of my order, another item I had became out of stock and wasn't included in the shipment. And was simply told sorry that item is no longer available. Not the best customer service. Bummer.”

Posted 2 years ago

“This is the third time I’ve ordered from there and the third time I’ve had multiple issues. To begin with, don’t expect your item to even be shipped within the first week. They blame co-vid for the delays but once it actually reached the post office I had it within a day. Assuming that all of the items were included and accounted for. Which wasn’t the case here. Again. Good luck contacting support. I never hear back so I’ll follow up and they just tell me that they’ve not received a request from me and that the tracking number shows the item was delivered. Even after explaining that yes, tracking shows the item delivered but there were three items and one was correct, one was wrong shirt and size and the other didn’t show up at all. Beyond frustrating”

Posted 2 years ago

“I live in Hawaii but the shipping cost applied by Kings Road web stores is still unreasonably expensive. I buy records and shirts online frequently and am never charged anywhere near as much for shipping as I am by Kings Road. I resorted to having my Descendents order shipped to family in California and then had them mail the package to me, which was still less expensive than what Kings Road wanted to charge me for shipping. Yes it’s a hassle and takes longer but it’s still better than being gouged for shipping directly from K R.”

Posted 2 years ago

“It took 5 months for my skankin bobble head. I also order a circle jerks hoodie at the same time and haven’t received it or an update. So kings road where is my hoodie?”

Posted 2 years ago

“Very upset with my order. I ordered a record and was shipped the wrong variant and was not notified late of the mix up in colors and the company didnt offer a solution to the mix up. I purchased the order expecting to get a certain color and was not at all close to what I ordered. I understand supply issues aren't the greatest right but shouldn't offer a variant and not follow through with it. Only thing they could say is it was pretty much not their problem politly.”

Posted 2 years ago

Hello, we actually emailed all customers who ordered this exclusive variant to alert them of the change in color of the vinyl. I checked that email list and you are on it and the label also posted about this on their social media to let customers know. Our exclusive variant came in differently than we expected so we reached out to customers to alert them as soon as we were made aware of this. This is the only variant we have, it's still the same album and still just as limited, the was just different due to a mix-up with the pressing plant. If you are unhappy with the record you received you are welcome to send it back for a full refund but we do not have a different color to replace your record with. Apologies for any confusion and we hope you still enjoy the album. Thank you!

Posted 2 years ago

“Paid 26 dollars to deliver a sweater 3 weeks ago and I’m still waiting, I hope it comes before my sons birthday but Im not giving my hopes up.”

Posted 2 years ago

Hello, The shipping price is just based on the weight of the item(s) ordered and the shipping method selected. I see you placed your order on 9/29 and we actually shipped out your order that same day. It seems like USPS is just taking a while to deliver your package, unfortunately. Based on the tracking, it appears to still be in transit to you and hopefully they'll deliver it to you very soon. We've sent you an email with a link to track the order in case you didn't get that already. Thank you! -KRM

Posted 2 years ago

“Shirt came in wrinkled and with a small stain. It feels very cheap and thin. design is sick though.”

Posted 2 years ago

Hello, please let us know if you need a replacement shirt if the one you received is damaged. You can email us support@kingsroadmerch.com for that. Shirts can always get wrinkled after being packed and shipped but if it's got a stain on it we can definitely get you a replacement. Thank you!

Posted 2 years ago

“Never recieved my order.”

Posted 2 years ago

“Bought two sweatshirts and both are pretty cheaply constructed. One is a full zip and the zipper is plastic and jamming up. I would pay more for better products. I love the band I am representing and spending extra for superior material would be worth it.”

Posted 2 years ago

“We still have not received our merchandise so it’s hard to rate our experience. We have notified the company but still do not have our shirt that we ordered.”

Posted 2 years ago

Hello, we shipped out your order the same day you placed it on 8/25 but it looks like USPS is taking their time with delivering it. We responded to your email on 9/2 the day after you contacted us and based on the tracking it looks like your order should be delivering soon. Thank you! -KRM

Posted 2 years ago

“I do not order a whole lot anymore. I either receive the wrong item or if I receive the correct item is usually broken. I ordered a Decendents bonus mug and the lid was broken so I can never use it. The Milo bobble head I also received broken, but I was able to super glue that. Also, all of your bundle packages suck because you never offer them with child or women sizes. The smallest shirt is a mens small, which fits me like a night gown.”

Posted 2 years ago

“the phisical order was fine but the digital download that came to it has been a disaster. - first, the download links that came with the order didn't work and they made me waste 2 attempts of the 3 available for each item I've ordered; - then I spent more than 2 weeks contacting the customer service to receive some working links that I used for my 3rd and last attempt; - in conclusion, if I'll lose the files I've downloaded I will not be able to download them again. sorry but it wasn't a great experience”

Posted 2 years ago

“The last time I ordered from them they only had one of two items, let me know weeks later they changed my order to one item and would send it (changing my shipping cost to make it not worth it) and then when I replied (that same day) they informed me they’d already sent the one item somehow and I could return it when it got to me (minus my shipping charges). Dealing with their customer service is not worth the time so I always check if you can find items elsewhere first. I did get this order without a problem so congratulations?, kingsroad.”

Posted 2 years ago

“If smaller labels can get releases to my door step on the correct day (unless delayed) why is is always an issue w kings road? Your EU branch works well and customers seem to get albums on release days.”

Posted 2 years ago

Hello, we actually shipped out your order 3 days before the release date of that album. Unfortunately, we can't control how long USPS takes to deliver the package. I see you chose media mail shipping which is the slowest method, we do offer other shipping options if you'd like the carrier to deliver the package quicker next time. Thank you for your order!

Posted 2 years ago

“I'll start out by saying the recent item I received is really nice and of great quality (Frank Iero Yeti Mug). There were delays, and that's fine because I know there were issues with quality and whatnot with the first batch. The reason for my rating though is because I had to reach out via email to check to find this information out myself instead of it being communicated to me. I have friends as well who preordered this mug and they all seemed to get an offer via email with a discount code to use in the store when KingsRoad Merch found out there would be a delay. I received no such offer myself though.”

Posted 2 years ago

Hello, we're happy to hear you're enjoying the Frank Iero Yeti Mug you ordered. That item took much longer to be manufactured than anticipated but we did send out 3 emails to update customers on the progress until we could ship them out to everyone. You were sent all 3 emails including the one that had a discount included. We've just sent you another email with your discount code to make sure you have that. If there's anything else we can help you with please let us know. Thank you for your order!

Posted 2 years ago

“Merch is fine. Packages ALWAYS arrive 2-3 days later than expected.”

Posted 2 years ago

Hello, we're happy to hear the record arrived safely. We actually shipped the record you ordered 3 days before the release date of the album. We do offer faster shipping options than media mail if you'd like to try that in the future. Thank you!

Posted 2 years ago

“The shirt was/is awesome but the letters on the trunks started to peel off after one wear/wash(cold water air dry)”

Posted 2 years ago

Hey Chris, we're very sorry to hear that. We'll get this taken care of for you right away. We'll contact you privately about this to get it sorted out for you. Thank you!

Posted 2 years ago

“My package was late and there was no download for the album itself.”

Posted 2 years ago

Hello Dalton, The CD you purchased released on 6/11 and we shipped your CD on 6/8 - unfortunately with the media mail shipping that was chosen it just takes the USPS a bit longer to deliver those packages so it arrived after the 6/11 street date. We shipped out the orders for this CD as soon as the CDs arrived to our warehouse. We're sorry you didn't received your download for the CD - we'll go ahead and email that to you now. Thank you!

Posted 2 years ago

“The material is cheap, definitely not the quality I'm used to buying at a Social D show etc. It's swapmeet quality.”

Posted 2 years ago

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Kings Road Merch is rated 4.1 based on 1,513 reviews