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Kings Road Merch Reviews

4.1 Rating 1,512 Reviews
74 %
of reviewers recommend Kings Road Merch
Company Reviews Product Reviews
273
 Metrics Info
4.1
Based on 1,512 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 75%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
3.8 out of 5
Read Kings Road Merch Reviews

About Kings Road Merch:


Kings Road is a full service entertainment and band merchandise company. We build custom webstores for bands, artists, labels, and events and we provide tour merchandise services and retail distribution for them around the world from offices on three continents. Our staff is friendly and experienced and our service is simple and transparent.

Visit Website

Phone:

+1-323-244-4728

Email:

info@kingsroadmerch.com

Location:

Kings Road Merch 1520 Knowles Ave
Los Angeles
90063

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“It took 10 days before they even shipped the Merch. And then I did not even get a tracking number to know where my order was. Will not buy with this website again.”
Helpful Report
Posted 4 years ago
Hello, We apologize for the delay in processing time this past holiday season. Tracking information can always be viewed at kingsroadmerch.com/order or feel free to reach out to support@kingsroadmerch.com. Regards, KRM
Posted 4 years ago
Audrey
Verified Buyer
“It's been a month I placed my order and still nothing. This was suppose to be a Christmas gift but it feel more like a scam. Very disappointed that bands I love endorse this service. I would absolutely not recommend and will need to find how to claim my refund.”
Helpful Report
Posted 4 years ago
Hello, Your order was shipped 12/13 via USPS, tracking #LJ584137698US. Unfortunately sometimes a package may get held up at customs, prolonging the delivery. Now showing as delivered. If you do wish to receive a refund, please visit the link below, click on returns/exchanges and follow instructions as is. http://kingsroadmerch.com/help/ Regards, KRM
Posted 4 years ago
Ben
Verified Buyer
“Have not received my tee shirt. The CD came a week or so ago.”
Helpful Report
Posted 4 years ago
Zach
Verified Buyer
“My $45 4LP set came damaged in the mail. In my opinion, this was caused at least in part by a poor packaging job for a 4LP set. I contacted Kings Road twice to try and remedy the situation. The first response didn’t answer my question at all, but instead told me to look at the FAQ. The FAQ was confusing, so I sent in a second inquiry looking for clarity. Th second response informed me that Kings Road is not responsible for vinyl records being damaged while being shipped. Perhaps you should improve your packaging methods then - especially when shipping 4LP sets. The experience overall made me feel like I wasted my money and wasn’t appreciated as a customer. Even the design of this survey makes me feel that you are blaming mail carriers. If you have to ask who shipped the product and if the product was damaged, you clearly have identified a problem. Look in the mirror before pointing a finger. Invest in better packaging.”
Helpful Report
Posted 4 years ago
Cameron
Verified Buyer
“Tried contacting support to resolve a problem I had with my items and heard nothing back.”
Helpful Report
Posted 4 years ago
Anthony
Verified Buyer
“Order turn around was disappointing, but the product was good. I ordered on December 10 and paid $40+ for overnight shipping. My order didn't ship until December 17, but it did arrive on the 18th, so that does qualify as overnight. I rushed the shipping because I needed the product quickly, but paying for rushed shipping didn't pay for faster processing, which was a bummer.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“I never got a single message about my order after the confirmation email. I contacted King's Road Merch about this, but that didn't change anything. They also completely ignored it when I brought up how I felt ripped off by their over-priced shipping charges. My order took forever to ship, which is unacceptable given the fact that the amount I paid for shipping was almost half as much as the item itself costs. It gets 2 stars only because the product itself, a coffee mug, was very nice.”
Helpful Report
Posted 4 years ago
Vince
Verified Buyer
“1st, the tube caps weren't taped. The cap was pushed in against the corner of the print. 2nd, the print wasn't rolled with kraft paper. Print has damaged corners, a distinct bend, and edge wear. Terrible and lazy job of packaging a high value print.”
Helpful Report
Posted 4 years ago
Ian
Verified Buyer
“I've said it before, but Kings Road Merch will never see another penny from me. Not through their website, anyway. I hesitantly gave them another chance because I didn't know that I could (pre)order the Tribulation DVD from Century Media, and half-suspected that maybe most of the problems with preorders were exclusive to WolfWear. Big mistake! I ended up waiting weeks AFTER it was released to receive my copy, tried to email them to cancel my order and received no response. It ultimately took me contacting them on Facebook for them to ship my order, and each exchange took place hours apart from the last. Once it finally shipped, the delivery ended up being delayed twice. While that wasn't directly their fault, it probably wouldn't have happened if they just shipped it when it was SUPPOSED to be shipped. Tribulation and Watain are two of my favorite bands, but they really need to get a better distributor. One that doesn't send merch of downsized and piss-poor quality that's totally different from what's advertised. That doesn't send you the wrong shirt purely out of spite for criticizing your previous incompetence (assuming they even read my criticism to begin with). That actually takes the time to respond to emails and phone calls and doesn't take hours to respond to you on Facebook (the fact they actually did respond at all for once is the reason why I gave two stars, but only because 1 1/2 stars isn't an option). Really a shame. They actually did pretty good when I first ordered from them when they first bought out WolfWear, even gave me a discount coupon to make up for a mistake in my order. In short, I've been way more forgiving of KRM than they deserve. Never again.”
Helpful Report
Posted 4 years ago
Rebecca
Verified Buyer
“Shipping took a little longer than I expected and when it was finally shipped, there was no tracking number. Once we received the item, it was the wrong size. I ordered a 2XL and received a Large. It was a gift for my husband who can't wear a Large. Now we have to ship it back and wait even longer to, hopefully, get the right size.”
Helpful Report
Posted 4 years ago
Tess
Verified Buyer
“Heads up! It took 18 days to receive my 1 beanie and pair of socks, and that's with me paying for shipping! I realize it's the holidays but they really should step it up.”
Helpful Report
Posted 4 years ago
Anthony
Verified Buyer
“Hi. You have asked me to submit a review based on the service, yet I have not received my order yet. Perhaps you could check on its status. Thankyou”
Helpful Report
Posted 4 years ago
Joel
Verified Buyer
“I was sent the wrong yeti tumbler, and 1 week later, I’m still waiting for them to send the right one.”
Helpful Report
Posted 4 years ago
Isabelle
Verified Buyer
“We didn’t receive anything yet”
Helpful Report
Posted 4 years ago
Terra
Verified Buyer
“Still don't have my order yet so I can't give a review. It's taking a long time tho”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Delivery took about 3 weeks. They didn’t communicate the delay”
Helpful Report
Posted 4 years ago
Paige L.
Verified Buyer
“the jacket was fine but everything dealing with getting it shipped was very frustrating. First, the site crashed right at check out, the I never received a shipping confirmation or #, I messaged twice about and the second time it arrived on that day. I have never had such poor communication with a site. The only reason I'm giving 2 stars is that the jacked did arrive and did not have any issus with it.”
Helpful Report
Posted 4 years ago
Candice
Verified Buyer
“The quality of the product was great, but the shipping see it was terrible from King’s Road. Over a week to ship my item from what I thought because I never received a shipping email. Also when I tried to track it, it was unavailable even once my package was delivered.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“I can not view the tracking information of my order number, and I have not received my order.”
Helpful Report
Posted 4 years ago
Kyle
Verified Buyer
“Placed an order, found out the fulfillment didn't start until 2 weeks later. Then didn't arrive for another 2 weeks. So I guess it's just a slow process. Plus one of the shirts looked like theres a hole that has been sewn. Or just got a bad shirt”
Helpful Report
Posted 4 years ago
Kings Road Merch is rated 4.1 based on 1,512 reviews
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