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Kings Road Merch Reviews

4.1 Rating 1,526 Reviews
74 %
of reviewers recommend Kings Road Merch
Company Reviews Product Reviews
273
 Metrics Info
4.1
Based on 1,526 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 75%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
3.8 out of 5
Read Kings Road Merch Reviews

About Kings Road Merch:


Kings Road is a full service entertainment and band merchandise company. We build custom webstores for bands, artists, labels, and events and we provide tour merchandise services and retail distribution for them around the world from offices on three continents. Our staff is friendly and experienced and our service is simple and transparent.

Visit Website

Phone:

+1-323-244-4728

Email:

info@kingsroadmerch.com

Location:

Kings Road Merch 1520 Knowles Ave
Los Angeles
90063

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Kyle
Verified Buyer
“Placed an order, found out the fulfillment didn't start until 2 weeks later. Then didn't arrive for another 2 weeks. So I guess it's just a slow process. Plus one of the shirts looked like theres a hole that has been sewn. Or just got a bad shirt”
Helpful Report
Posted 4 years ago
Kyle
Verified Buyer
“Took waaaaayyy too long to ship! Placed order on Dec 3rd with 2 day shipping and received 2 weeks later. Should never take that long to ship out an in stock item :(”
Helpful Report
Posted 4 years ago
M
Verified Buyer
“The hat and sweatshirt are great but the scarf has a lot of miss stitchings on the "the all american rejects" side.”
Helpful Report
Posted 4 years ago
Hello, if you're ever unhappy with anything you buy from us just contact us at support@kingsroadmerch.com and we can help you out. Thank you!
Posted 4 years ago
Anonymous
Verified Buyer
“The product I had preordered was released Nov 29, and there were no updates until I contacted support Dec 11. It was then the shipping label was finally made and shipped out, now not arriving until after Christmas, seems like they forgot about my order. If you can find the same product elsewhere I would recommend doing so. Their support was quick to respond but there are alternatives out there you probably won't have to contact their support in the first place.”
Helpful Report
Posted 4 years ago
Hello, apologies for the delay with getting the item in stock but it's in transit on it's way to you now. Thank you!
Posted 4 years ago
Anonymous
Verified Buyer
“You're sending me a review and survey request... Without telling me which of TWO orders you HAVEN'T DELIVERED YET that you want me to review. That's a little odd, don't you think?”
Helpful Report
Posted 4 years ago
Hello, That is odd. Both of your orders were shipped on 12/11 and should have delivered by now. Please reach out to support@kingsroadmerch.com and we'll have a replacement sent out to you. Regards, KRM
Posted 4 years ago
Jessi
Verified Buyer
“I'm disappointed with how my order went. I purchased something from Rise Against on the second of December for my brother as a Christmas present. After almost two weeks of waiting and trying to figure out where my order was, and why it wasn't shipping, I received an email that the item was no longer in stock. Although I would be reimbursed, I did not get the item that was supposedly available. This was something we were both looking forward to, and now he will not be getting what he wanted most for Christmas. If the item was out of stock, it should have notified me before I made any purchase at all. I am unhappy.”
Helpful Report
Posted 4 years ago
Darren
Verified Buyer
“it took two weeks to dispatch the order (understandable due to black friday, but still). however when the order had finally shipped we received an email to say that one of the hats was out of stock and we were going to be refunded. we wanted TWO and would have asked for two of the same colour, or a different design. this was a poor choice and we should definitely should have been given an option.”
Helpful Report
Posted 4 years ago
Jose
Verified Buyer
“Rise against hoodie was way too small for a large and returning it and get charged for shipping ut back.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“hoodie was the wrong size. Ordered a small and received at medium.”
Helpful Report
Posted 4 years ago
Misty
Verified Buyer
“I placed my order on 11/26, and as of 12/11, I still haven’t received it. Yet I am being asked to review my purchase???”
Helpful Report
Posted 4 years ago
Jonathan
Verified Buyer
“Label is on the beanie crooked.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“I have not been getting shipping notices from this site. When I buy records they sit for days in the front office of my apartment complex. It stresses me out because Florida heat is a killer.”
Helpful Report
Posted 4 years ago
Hello Andrew, We will be shipping out your remaining item shortly. An email was sent for your new tracking link. Cheers, KRM
Posted 4 years ago
Brett
Verified Buyer
“Was sent the wrong item”
Helpful Report
Posted 4 years ago
Hi Brett, Let us know which item is missing and we'll have the correct one shipped out to you. Regards, KRM
Posted 4 years ago
Kirsten
Verified Buyer
“Placed order 10 days ago and have yet to receive item. Have also not received email notification of shipment so I’m not sure if my order has even shipped at this point. Seems like an excessive wait time.”
Helpful Report
Posted 4 years ago
Nathan
Verified Buyer
“Ordered this record the bad religion Christmas songs. Not very thick vinyl and the last two songs skip. Not really impressed.”
Helpful Report
Posted 4 years ago
Kings Road Merch is rated 4.1 based on 1,526 reviews
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