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Kings Road Merch Reviews

4.1 Rating 1,513 Reviews
74 %
of reviewers recommend Kings Road Merch
Company Reviews Product Reviews
273
 Metrics Info
4.1
Based on 1,513 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 75%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
3.8 out of 5
Read Kings Road Merch Reviews

About Kings Road Merch:


Kings Road is a full service entertainment and band merchandise company. We build custom webstores for bands, artists, labels, and events and we provide tour merchandise services and retail distribution for them around the world from offices on three continents. Our staff is friendly and experienced and our service is simple and transparent.

Visit Website

Phone:

+1-323-244-4728

Email:

info@kingsroadmerch.com

Location:

Kings Road Merch 1520 Knowles Ave
Los Angeles
90063

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“My download code didn't work. I sent an email to Kings Road support, but did not hear back. The vinyl shipment went well, though. It just feels unacceptable to not receive a reply to a reported issue.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“The quality of the merch sucks and customer service was even worse. I waited months for the merchandise I ordered and paid for.”
Helpful Report
Posted 2 years ago
Kyle
Verified Buyer
“I wasn't informed of out of stock items and I had to ask twice to receive a refund before it was actually processed.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Shipping is generally late, and the shipping fee is ten times higher than every other company out there. Further, tracking can rarely be pulled, which is not what I expect when I pay $17 to ship a record and a shirt. The only thing going for KRM is that they exclusively stock my favorite band. Sizing is off in women’s merch, half the unisex shirts fit oddly in the sleeves.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“I am very disappointed with the Service I received.! The First Shipment only contained am EMPTY EMPTY CD ! After Numerous texts, emails, and Calls. The Complete CD and Case Arrived! AFTER 2 1/2 MONTHS ! ! !”
Helpful Report
Posted 3 years ago
Kale
Verified Buyer
“I got a Christmas record that was supposed to ship out nov 30 and I won’t get it till after Christmas because you guys lied about the release date”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Notified two weeks after placing order that one product was unavailable. No attempt to make it right other than a refund (that did not include any shipping compensation). No shipping notice or tracking number was sent either.”
Helpful Report
Posted 3 years ago
Diego
Verified Buyer
“still haven’t got my shirt two months later haha”
Helpful Report
Posted 3 years ago
Hello, I just looked into your order and it's like its likely being held up in customs. It was shipped out a month ago. We've noticed a lot of packages taking much longer than usual to deliver in Canada lately. We wanted to be sure you had your tracking number so that has been emailed to you. Thank you. -KRM
Posted 3 years ago
Greg
Verified Buyer
“I wanted to give a T-shirt as a Mothers Day gift, but delays on your part made that impossible (package arrived 8 days after Mothers Day). I was hoping the material used to make the shirt would be heavier/thicker. The collar is small/thin and overall the product was not worth the price. I suggest that if you are going to overcharge for a T-shirt you should at least provide a quality product.”
Helpful Report
Posted 3 years ago
Sophea
Verified Buyer
“The shipping on items took forever. I understand the stuff that’s going on but waiting 4 weeks for an item to be shipped is ridiculous.”
Helpful Report
Posted 3 years ago
Hello, we appreciate your order and yes things are a little backed up right now with everything going on but are shipping orders out as quickly as we can. Thank you!
Posted 3 years ago
Jason
Verified Buyer
“Took forever. Paid a ton. For a Tshirt and a bandanna. Tshirt shrank in cold water wash”
Helpful Report
Posted 3 years ago
Hello Jason, The shirt you ordered was a pre-order for 5/8 and once we knew we wouldn't have these shirts on time, we sent an email out that you were included on. That email stated that these were delayed in shipping out. We shipped this out as soon as we could but things are just a bit backed up with everything going on. We do appreciate your order though, thank you!
Posted 3 years ago
Alexander
Verified Buyer
“I was looking forward to getting some cool, unexpected shirts in the Mystery Pack, but I think I was just sent ones that were weird sizes and sale items that couldn't sell. I ordered the Medium pack, and, although your products usually sized well, one shirt is super tight like a muscle shirt and the other is HUGE. I'm going to try to wash it on hot but am doubtful it will shrink enough to really be a medium. I know there are no returns on the Mystery Pack, and we're not guaranteed specific designs, but I thought I could at least count on the sizing being accurate. So this seems to just be a sneaky way to get rid of your misprinted/ mis-sized shirts.”
Helpful Report
Posted 4 years ago
Landon
Verified Buyer
“The XL fits like a large so the xl is a small xl. The material is super thin and very cheap feeling. For the amount of money spent the quality is way below what I expected. Not very happy with my purchase at all. Feels like a $15 hoodie sold for $60. Shipping was way too much at over $15. I purchase from band websites because they normally sell better quality items than box stores. Not this one though, would have got a thicker, better quality hoodie from hot topic if I knew how cheaply this one was made.”
Helpful Report
Posted 4 years ago
We appreciate your feedback. Regards, KRM
Posted 4 years ago
Raymond
Verified Buyer
“Cancelled half my order. Didn't tell me about it or that they shipped the rest of my order at full shipping cost still until a week after they shipped it- the day before it arrived at my house. I emailed them saying I wouldn't have placed the order for this if they had let me know the item I really wanted was out of stock- the other was just to lower the shipping cost per LP. I waited a month for them to respond before contacting you here.”
Helpful Report
Posted 4 years ago
Chad
Verified Buyer
“Slow processing and shipping. Very very high shipping charges. Delays. More delays. But they have what I want, so end up dealing with it.”
Helpful Report
Posted 4 years ago
Greg
Verified Buyer
“The merch is good. Shipping is not! Be prepared to wait several weeks for a T-Shirt”
Helpful Report
Posted 4 years ago
Dustin
Verified Buyer
“Normally, no problems, love KR! Received damaged record, and my girlfriend ordered Transplants haunted cities vinyl, but was out of stock and not notified until shipped! I'll continue to shop KR, only place to get merch from lots of our favorites!..🤘😎-- Wayno”
Helpful Report
Posted 4 years ago
Nathalie
Verified Buyer
“Not happy ! Received my order 6 january 2020. 2 gifts normaly for my husband T-Jacoby shirt of Christmas 2019 🙄.And the other one is Cream not Withe ( Elevate long sleeve).....Im up set beacause you start your Pre-Order 30 nov and you ship to late for customer receive at the right time for Christmas. Start earlyer 1 Novembre to Pre-sale and ship not more 1 DEC. Is not my first time I buy Papa roach merch .But is my first time you scrap my Chritsmas time. Buy the way quality of d Christmas shirt was really good but 2019 is a bit no cool .... Christmas 2020 a don't think so my husband want put T- shrit Jacoby 2019...Sorry im french Canadian my english was not good.Nathalie”
Helpful Report
Posted 4 years ago
Hello Nathalie, We are sorry to hear you did not receive your order in time for Christmas, Unfortunately with international first class shipping delivery can take 7 to 21 days to deliver but due to the holidays delivery can take longer. Regards, KRM
Posted 4 years ago
Patrick
Verified Buyer
“The logo was not centred on the shirt properly. Noticeable off to one side. Frustrating because I'm in Canada and it's expensive and takes some I'm with international mail.”
Helpful Report
Posted 4 years ago
Andrew
Verified Buyer
“The shirt I ordered had a different design on the back than what was advertised. It was still nice though. My order was a preorder and was supposed to ship Dec 10. However, it didn’t ship until December 27. Also I didn’t receive any sort of notice that my shirt was actually shipped.”
Helpful Report
Posted 4 years ago
Kings Road Merch is rated 4.1 based on 1,513 reviews
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