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Kings Road Merch Reviews

4.1 Rating 1,515 Reviews

74 %

of reviewers recommend Kings Road Merch

Company Reviews

Product Reviews

4.1

Based on 1,515 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.8 out of 5

About Kings Road Merch:

Kings Road is a full service entertainment and band merchandise company. We build custom webstores for bands, artists, labels, and events and we provide tour merchandise services and retail distribution for them around the world from offices on three continents. Our staff is friendly and experienced and our service is simple and transparent.

Visit Website

Phone:

+1-323-244-4728

Email:

info@kingsroadmerch.com

Location:

Kings Road Merch 1520 Knowles Ave
Los Angeles
90063

Kings Road Merch 5 star review on 26th April 2024

Kings Road Merch 5 star review on 16th April 2024

Kings Road Merch 5 star review on 16th April 2024

Kings Road Merch 5 star review on 1st April 2024

Kings Road Merch 5 star review on 31st March 2024

Kings Road Merch 5 star review on 2nd March 2024

Kings Road Merch 5 star review on 24th February 2024

27

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The package got here relatively quick but the CD came damaged. I tried to email about it and I received a response but when I tried to send proof of the damage the email refused to send— It said the servers were down but when I tried to send a brand new message to the same email it still said the servers were down, so now I’m down by fifteen dollars and I’m not sure what to do.”

Posted 2 weeks ago

“The delivery and packaging was great. The product was not great. Low quality, smaller than expected.”

Posted 2 months ago

Hello, thank you for your order. We're sorry you did not like the item you purchased, we have no had any other complaints about it. As always, if you are unhappy with an item you've purchased you are welcome to send it back for a full refund as long as the item is still new and unused. Our return policy can be found here: https://kingsroadmerch.com/help/ and feel free to reach out to our customer service at support@kingsroadmerch.com if there's anything we can assist with. Thank you.

Posted 2 months ago

“As far as the merch I have received it is top notch! I am still missing a onesie from my last order with you guys. I would still like to have this product. It has been out of stock or lost in the ware house move since August.”

Posted 3 months ago

Hello, we're glad to hear you love the merch you ordered. The onesie is out of stock and has been refunded. Thank you for your order.

Posted 3 months ago

“Shipping is always comparatively expensive. Takes forever to recieve orders. One of my least favorite places to order my most favorite music artists merch.”

Posted 4 months ago

Hello, our shipping rates are generated based on the weight of the package and the shipping method chosen by the customer. It looks like you placed your order on 12/14. We had a notice up in the store that all orders placed after 12/13 would not be guaranteed to arrive before Christmas. However, we still shipped your order a few days after it was placed and it arrived to you before Christmas on 12/22. We appreciate the order and hope you are enjoying the items you received. Thank you.

Posted 4 months ago

“Shipping was great, quality of this nearly $100 flannel wos not up to par, descendents image was screen printed on the back and really for the price should be embroidered. The plaid was a little boring and the weight was very light, I expected a coat like flannel for this price.”

Posted 4 months ago

Hello, all of the info on this item was listed in the description and noted that the back image is printed. The description also lists the brand of the flannel used and that it's 100% cotton. We always hope customers are satisfied with the items they purchase from us but if not, you're welcome to return the item for a refund. You can contact our customer service through the Help section in the store if you need anything. Thank you.

Posted 4 months ago

“Quality of merch is fine. Delivery is questionable. I get pre orders just garantee the purchase, however I also believe they should show up on time, not a week or more after release date. I have had this issue a couple of times through here. Pre ordered 1349 from a different distributer, got it one or two days early. Tthat is great service.”

Posted 4 months ago

Hello, if any items are delayed we send emails to anyone who ordered it and let them know about the delay. Pre-orders for albums are unpredictable sometimes but as long as we receive them ahead of the release date from the distributor or label we ship them out to customers early with the intent of everyone having them on the release date. Thank you!

Posted 4 months ago

“material could be better and way less rough. super cute design though”

Posted 4 months ago

“I clicked the link for the Tom Waits album and it led me to a site that didn’t have it.”

Posted 9 months ago

Hello, the link we posted on our social media accounts links directly to Tom's store where all the items are available to purchase. If you still need the link to the store you it's https://tomwaits.kingsroadmerch.com/ Thank you.

Posted 9 months ago

“Kings Road Merch does a good job, they have a lot of my favorite artists under their store”

Posted 10 months ago

“Happy with the item I received, but I also ordered the Jane Doe Sherpa, which was not shipped (because it somehow sold out AFTER I purchased it). I was charged full price and while I was refunded accordingly, this is the second time that I've ordered the Sherpa and it has been "sold out" despite being available for purchase on the site. Kind of lame; appreciated the refund though”

Posted 11 months ago

“Nothing like a one wear shirt!! Ore wash and now it’s two sizes smaller !”

Posted 11 months ago

Hello, we're sorry to hear about this issue. It looks like this shirt came in a mystery goodie bag so I'm not sure exactly which shirt you received. However, this is the first we've heard about this happening with any shirts from this store. If you could email us at support@kingsroadmerch.com with some info about which shirt you received we'd be happy to look into this issue and get you a replacement. Thank you.

Posted 11 months ago

“They have the best merch, but they are so slow. I ordered a descendents item for my wife in February and it's now May, still nothing.”

Posted 11 months ago

Hello, this item was actually a pre-order as noted in the description for this item in the store. We were told we'd have these in stock already but they've been delayed by the manufacturer. Before we got to the original ship date for this item we sent out an email to all customers who had pre-ordered to alert them of the delay. We expect to have them in stock soon and will be shipping out orders right away once they arrive. Thank you!

Posted 11 months ago

“Kings Road Merch has great quality merchandise and shipping, even international, is pretty quick, which is why I tend to keep coming back (despite the undesirably high international shipping costs to Canada, seeing as there is no Canadian store for any of my favourite artists and I must purchase from the US store). However, customer service definitely requires some improvement, as well as the technological side of things (such as the website). I am unable to log into my account or check any order statuses, because the website insists my account does not exist, however if I try to recreate my account, it tells me an account with that email address already exists. I reached out on the website/through email and received no response, and when I reached out on Facebook, all they did was tell me to login using a different browser--I had already tried 3 different browsers and 2 different devices. When I explained this, I received no response at all, and I still cannot log into my account.”

Posted 11 months ago

Hello Ryan, We're glad you're enjoying the merch you've ordered. The shipping prices are all based on the weight of the items ordered and the shipping method thats chosen for the order. Thank you for the feedback not being able to log into your account, we'll be looking into this and getting it fixed ASAP. Thank you!

Posted 11 months ago

“Pre-order was cancelled due to supply shortage.”

Posted 1 year ago

Hello, apologies for that. Our inventory was slightly off on that one LP so we issued a refund for that item and shipped you the other one we had in stock. Thank you!

Posted 1 year ago

“What did I order?”

Posted 1 year ago

Hello, it looks like you placed 2 orders in the middle of 2022 for some items in the Three One G store. We hope you're enjoying everything you purchased. Thank you.

Posted 1 year ago

“Product is always good, but the shipping costs are astronomical.”

Posted 1 year ago

Hello, we're glad you're enjoying the items you ordered. The shipping prices are based on the weight of the order and the shipping method chosen. We pull that directly from the carrier. Thank you for your order.

Posted 1 year ago

“I ordered and received a Jeff Hanneman guitar. Unfortunately, I ordered the Hanneman Heineken guitar and received the Raiders guitar instead. I never received a message saying I wasn’t going to get the one I ordered and also never received a reply when I emailed them to complain. I will definitely hesitate to order from them again. I gave them 3 stars because of the fact that it is a quality product. Just not the one I ordered.”

Posted 1 year ago

Hello, you must have ordered the Jeff Hanneman guitar from a different company, we don't carry that item in any of our stores. It looks like the product you ordered from us was a Cannibal Corpse hat. We hope you're enjoying that item though. Thanks!

Posted 1 year ago

“I am quite happy and satisfied with my recent order from kings road. I didn’t give it a 5/5 for two reasons. The hockey jersey size was much bigger than a typical jersey(I’m Canadian I have a bunch) I wish the sizing would’ve been clearer. Typically I wear an XL and with that jersey I could’ve easily gone with a Medium instead. Secondly I hated how long it took to be delivered, however it was clearly communicated it wouldn’t deliver until January so at least it didn’t come as a surprise, still sucks though. I will order from kings road again in the future.”

Posted 1 year ago

“The stuff I ordered I like the only problem is it took over a month to get to me and I ordered a bad religion cup and a bad religion toucan. I got a descendants cup not a bad religion cup, so my order was messed up.”

Posted 1 year ago

Hello, thank you for your purchase and we're sorry you received an incorrect item in your order. If you ever have an issue with an order please reach out to us at support@kingsroadmerch.com and we'll take care of that for you. Someone is checking on your order and will be emailing you back about this shortly. Thank you.

Posted 1 year ago

“Took forever, customer service wasn't very helpful. Got what I ordered though, eventually.”

Posted 1 year ago

Hello, after looking at your order, everything seems fine on our end and I'm not seeing any emails from you checking on it with our customer service. It looks like your order was placed on 8/6 which was a Saturday and it shipped out early the following week. The tracking shows it was delivered 3 days after it shipped. We appreciate your order and if there's anything we can help you with, please let us know. Thank you!

Posted 1 year ago

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Kings Road Merch is rated 4.1 based on 1,515 reviews