Kings Road Merch Reviews

Name: Kings Road Merch
Address: Kings Road Merch 1520 Knowles Ave, Los Angeles
Rating: 4.11

4.1 Rating 1,647 Reviews

75 %

of reviewers recommend Kings Road Merch

4.1

Based on 1,647 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.8 out of 5

Visit Website

Phone:

+1-323-244-4728

Email:

info@kingsroadmerch.com

Location:

Kings Road Merch 1520 Knowles Ave
Los Angeles
90063

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Kings Road Merch 5 star review on 5th January 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kings Road Merch has great quality merchandise and shipping, even international, is pretty quick, which is why I tend to keep coming back (despite the undesirably high international shipping costs to Canada, seeing as there is no Canadian store for any of my favourite artists and I must purchase from the US store). However, customer service definitely requires some improvement, as well as the technological side of things (such as the website). I am unable to log into my account or check any order statuses, because the website insists my account does not exist, however if I try to recreate my account, it tells me an account with that email address already exists. I reached out on the website/through email and received no response, and when I reached out on Facebook, all they did was tell me to login using a different browser--I had already tried 3 different browsers and 2 different devices. When I explained this, I received no response at all, and I still cannot log into my account.”

Helpful Report

Posted 2 years ago

Hello Ryan, We're glad you're enjoying the merch you've ordered. The shipping prices are all based on the weight of the items ordered and the shipping method thats chosen for the order. Thank you for the feedback not being able to log into your account, we'll be looking into this and getting it fixed ASAP. Thank you!

Posted 2 years ago

“Pre-order was cancelled due to supply shortage.”

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Posted 2 years ago

Hello, apologies for that. Our inventory was slightly off on that one LP so we issued a refund for that item and shipped you the other one we had in stock. Thank you!

Posted 2 years ago

“What did I order?”

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Posted 2 years ago

Hello, it looks like you placed 2 orders in the middle of 2022 for some items in the Three One G store. We hope you're enjoying everything you purchased. Thank you.

Posted 2 years ago

“Product is always good, but the shipping costs are astronomical.”

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Posted 2 years ago

Hello, we're glad you're enjoying the items you ordered. The shipping prices are based on the weight of the order and the shipping method chosen. We pull that directly from the carrier. Thank you for your order.

Posted 2 years ago

“I ordered and received a Jeff Hanneman guitar. Unfortunately, I ordered the Hanneman Heineken guitar and received the Raiders guitar instead. I never received a message saying I wasn’t going to get the one I ordered and also never received a reply when I emailed them to complain. I will definitely hesitate to order from them again. I gave them 3 stars because of the fact that it is a quality product. Just not the one I ordered.”

Helpful Report

Posted 2 years ago

Hello, you must have ordered the Jeff Hanneman guitar from a different company, we don't carry that item in any of our stores. It looks like the product you ordered from us was a Cannibal Corpse hat. We hope you're enjoying that item though. Thanks!

Posted 2 years ago

“I am quite happy and satisfied with my recent order from kings road. I didn’t give it a 5/5 for two reasons. The hockey jersey size was much bigger than a typical jersey(I’m Canadian I have a bunch) I wish the sizing would’ve been clearer. Typically I wear an XL and with that jersey I could’ve easily gone with a Medium instead. Secondly I hated how long it took to be delivered, however it was clearly communicated it wouldn’t deliver until January so at least it didn’t come as a surprise, still sucks though. I will order from kings road again in the future.”

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Posted 2 years ago

“The stuff I ordered I like the only problem is it took over a month to get to me and I ordered a bad religion cup and a bad religion toucan. I got a descendants cup not a bad religion cup, so my order was messed up.”

Helpful Report

Posted 2 years ago

Hello, thank you for your purchase and we're sorry you received an incorrect item in your order. If you ever have an issue with an order please reach out to us at support@kingsroadmerch.com and we'll take care of that for you. Someone is checking on your order and will be emailing you back about this shortly. Thank you.

Posted 2 years ago

“Took forever, customer service wasn't very helpful. Got what I ordered though, eventually.”

Helpful Report

Posted 2 years ago

Hello, after looking at your order, everything seems fine on our end and I'm not seeing any emails from you checking on it with our customer service. It looks like your order was placed on 8/6 which was a Saturday and it shipped out early the following week. The tracking shows it was delivered 3 days after it shipped. We appreciate your order and if there's anything we can help you with, please let us know. Thank you!

Posted 2 years ago

“Shipping is outrageously expensive.”

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Posted 2 years ago

Hello, the shipping on your order for one LP was $5.15 to ship it from Los Angeles across the country. This is pretty standard, if not less than a lot of other places. Thank you for your order!

Posted 2 years ago

“My name is Ryan Riser. I really enjoy buying stuff from you guys. And you have great stuff. The only big problem I have is that you guys are impossible to get a hold of when there is a problem!! Nobody ever answers the phone# you provided and nobody answers the customer service email! It's all very frustrating cuz while your stuff is good it is also very expensive!!!- Thanks for reading!!”

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Posted 2 years ago

“I loved the idea for the lady support shirt, but the shirt itself isn’t very comfy. It’s stiff and a bit rough, but I’d still have ordered it no matter what. But a soft one would be better”

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Posted 2 years ago

“I've ordered twice from KRM. The first order came in with little trouble, if I remember correctly. The second order was an awful experience. The pressing plant had delays, which I understand, but considering the date kept getting set multiple times over, and when missed, no one received any email update to let them know that is unacceptable. The only way I knew what was going on was to constantly message customer service on the date it was supposed to ship and got scant responses with very little info. To add insult to injury, it was already known before that date that the pressing had been pushed back time after time, and still no communication to customers. I truly hope the experience getting the White Trash preorder isn't the same, or I may never buy another record through KRM again. I'm also really keeping my fingers crossed on this one, because I love so many bands that you sell for. Please please please come through on this one.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear about your frustrations with delays. However they are completely out of our hands. We send emails to customers to inform of major delays on releases, but we do apologize if you did not receive one. Thanks for your patience, understanding and continued support. Cheers, KRM

Posted 2 years ago

“Okay so you sold me a record......big fawking deal LOL!”

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Posted 2 years ago

“If this is for the Interrupters shirts, I never received them!!”

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Posted 3 years ago

Hello, the order that corresponds with this review is actually for some Face to Face shirts that look to have been delivered to you on 4/29. The Interrupters shirts that were just ordered shipped out yesterday. We just emailed you your tracking for that order in case you didn't have it. Thank you!

Posted 3 years ago

“I don't know if you have choice in the matter, but my The Locust "Safety 2nd, Body Last" vinyl was shipped inside the sleeve. This caused seam splits on all three sides and the inner protective sleeve was also messed up. The corners were fine, so it wasn't a handling issue.”

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Posted 3 years ago

“Merchandise was great, never had any issues there. For the most part, shipping has been prompt. Shipping costs, however are very unreasonable. For one order i have placed i just ordered a few patches. shipping the patches cost more than the price of the patches themselves. Outrageous. There is nothing special about the shipping specifications. I feel like this is some graft going on. It would also be good to know how much, if any, of the price gets back to the bands.”

Helpful Report

Posted 3 years ago

“I ordered a vinyl and while it arrived seemingly unscathed and placed in a typical record mailer but not best kind of thicker record mailer... it arrived with split edges on the sleeve and inner sleeve on multiple sides... suggesting it wasn't handled very well but as I stated the package seemed fine on the outside so it makes you wonder if it were shipped that way from the beginning or mishandled by underpaid worker... yet I have to wonder if a better record mailer would have prevented this and rather than say anything or complain and be petty i took a chance and bought a second one hoping it would come in immaculate condition.. which surprisingly it did.... but because of their no refunds or exchanges on cosmetically damaged vinyl albums I just looked at it as an opportunity to have one mint and one to abuse... but yeah I'm not really happy having to deal with kings road to buy albums from one of my favorite record labels... I think they could upgrade their vinyl packaging... but as an avid online shopper I understand why they have that policy... and I wouldn't have said anything at all including this review... except I was sent an email to give feed back so here it is...”

Helpful Report

Posted 3 years ago

“Tshirt was awesome, shipping took a long time though. When I emailed to ask over it after some time, I didn’t receive a direct response. Instead, I got a shipping notice. Wouldn’t want to order again, just because of that. Nothing wrong with the tshirt I ordered.”

Helpful Report

Posted 3 years ago

Hello, your order took a little longer than usual to ship as it was in the middle of the holiday period but we shipped it out as quickly as possible. It looks like you emailed and were responded to quickly and given a tracking link for your order as your order had already shipped by then. If there's anything else we can help you with please let us know. Thank you for your order, we appreciate your business.

Posted 3 years ago

“Good service and quick shipping, but one wrong patch. Soooo, maybe a B-??”

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Posted 3 years ago

Hello, apologies for sending out the wrong patch. Go ahead and keep that one you received, we've sent you an email to confirm which patch you're missing from your order so we can make sure we get that to you right away. Thank you!

Posted 3 years ago

“Used to be great. Then I emailed them to let them know a price was printed wrong on their website and got a rude response. And you also used to be able to combine shipping from stores and they no longer do that so I'm probably not going to shop there anymore.”

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Posted 3 years ago

Kings Road Merch is rated 4.1 based on 1,647 reviews