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Kings Road Merch Reviews

4.1 Rating 1,526 Reviews

74 %

of reviewers recommend Kings Road Merch

Company Reviews

Product Reviews

4.1

Based on 1,526 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.8 out of 5

About Kings Road Merch:

Kings Road is a full service entertainment and band merchandise company. We build custom webstores for bands, artists, labels, and events and we provide tour merchandise services and retail distribution for them around the world from offices on three continents. Our staff is friendly and experienced and our service is simple and transparent.

Visit Website

Phone:

+1-323-244-4728

Email:

info@kingsroadmerch.com

Location:

Kings Road Merch 1520 Knowles Ave
Los Angeles
90063

Kings Road Merch 5 star review on 13th May 2024

Kings Road Merch 5 star review on 26th April 2024

Kings Road Merch 5 star review on 16th April 2024

Kings Road Merch 5 star review on 16th April 2024

Kings Road Merch 5 star review on 1st April 2024

Kings Road Merch 5 star review on 31st March 2024

Kings Road Merch 5 star review on 2nd March 2024

28

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping is outrageously expensive.”

Posted 1 year ago

Hello, the shipping on your order for one LP was $5.15 to ship it from Los Angeles across the country. This is pretty standard, if not less than a lot of other places. Thank you for your order!

Posted 1 year ago

“My name is Ryan Riser. I really enjoy buying stuff from you guys. And you have great stuff. The only big problem I have is that you guys are impossible to get a hold of when there is a problem!! Nobody ever answers the phone# you provided and nobody answers the customer service email! It's all very frustrating cuz while your stuff is good it is also very expensive!!!- Thanks for reading!!”

Posted 1 year ago

“I loved the idea for the lady support shirt, but the shirt itself isn’t very comfy. It’s stiff and a bit rough, but I’d still have ordered it no matter what. But a soft one would be better”

Posted 1 year ago

“I've ordered twice from KRM. The first order came in with little trouble, if I remember correctly. The second order was an awful experience. The pressing plant had delays, which I understand, but considering the date kept getting set multiple times over, and when missed, no one received any email update to let them know that is unacceptable. The only way I knew what was going on was to constantly message customer service on the date it was supposed to ship and got scant responses with very little info. To add insult to injury, it was already known before that date that the pressing had been pushed back time after time, and still no communication to customers. I truly hope the experience getting the White Trash preorder isn't the same, or I may never buy another record through KRM again. I'm also really keeping my fingers crossed on this one, because I love so many bands that you sell for. Please please please come through on this one.”

Posted 1 year ago

Hello, We're sorry to hear about your frustrations with delays. However they are completely out of our hands. We send emails to customers to inform of major delays on releases, but we do apologize if you did not receive one. Thanks for your patience, understanding and continued support. Cheers, KRM

Posted 1 year ago

“Okay so you sold me a record......big fawking deal LOL!”

Posted 1 year ago

“If this is for the Interrupters shirts, I never received them!!”

Posted 1 year ago

Hello, the order that corresponds with this review is actually for some Face to Face shirts that look to have been delivered to you on 4/29. The Interrupters shirts that were just ordered shipped out yesterday. We just emailed you your tracking for that order in case you didn't have it. Thank you!

Posted 1 year ago

“I don't know if you have choice in the matter, but my The Locust "Safety 2nd, Body Last" vinyl was shipped inside the sleeve. This caused seam splits on all three sides and the inner protective sleeve was also messed up. The corners were fine, so it wasn't a handling issue.”

Posted 1 year ago

“Merchandise was great, never had any issues there. For the most part, shipping has been prompt. Shipping costs, however are very unreasonable. For one order i have placed i just ordered a few patches. shipping the patches cost more than the price of the patches themselves. Outrageous. There is nothing special about the shipping specifications. I feel like this is some graft going on. It would also be good to know how much, if any, of the price gets back to the bands.”

Posted 2 years ago

“I ordered a vinyl and while it arrived seemingly unscathed and placed in a typical record mailer but not best kind of thicker record mailer... it arrived with split edges on the sleeve and inner sleeve on multiple sides... suggesting it wasn't handled very well but as I stated the package seemed fine on the outside so it makes you wonder if it were shipped that way from the beginning or mishandled by underpaid worker... yet I have to wonder if a better record mailer would have prevented this and rather than say anything or complain and be petty i took a chance and bought a second one hoping it would come in immaculate condition.. which surprisingly it did.... but because of their no refunds or exchanges on cosmetically damaged vinyl albums I just looked at it as an opportunity to have one mint and one to abuse... but yeah I'm not really happy having to deal with kings road to buy albums from one of my favorite record labels... I think they could upgrade their vinyl packaging... but as an avid online shopper I understand why they have that policy... and I wouldn't have said anything at all including this review... except I was sent an email to give feed back so here it is...”

Posted 2 years ago

“Tshirt was awesome, shipping took a long time though. When I emailed to ask over it after some time, I didn’t receive a direct response. Instead, I got a shipping notice. Wouldn’t want to order again, just because of that. Nothing wrong with the tshirt I ordered.”

Posted 2 years ago

Hello, your order took a little longer than usual to ship as it was in the middle of the holiday period but we shipped it out as quickly as possible. It looks like you emailed and were responded to quickly and given a tracking link for your order as your order had already shipped by then. If there's anything else we can help you with please let us know. Thank you for your order, we appreciate your business.

Posted 2 years ago

“Good service and quick shipping, but one wrong patch. Soooo, maybe a B-??”

Posted 2 years ago

Hello, apologies for sending out the wrong patch. Go ahead and keep that one you received, we've sent you an email to confirm which patch you're missing from your order so we can make sure we get that to you right away. Thank you!

Posted 2 years ago

“Used to be great. Then I emailed them to let them know a price was printed wrong on their website and got a rude response. And you also used to be able to combine shipping from stores and they no longer do that so I'm probably not going to shop there anymore.”

Posted 2 years ago

“I had ordered the Shipping Up To Boston Raglan on the website, and was charged promptly. After a few days I received and email saying they had sold out of these and the refunded my payment. They overall experience was disappointing, but they were honest about letting me know they didn't have the product, and refunded it before I even got my first email from them. Good business practices, but just a disappointing situation. Unfortunately I guess, these are the times we are in. I will still continue to order from them, I always enjoy supporting the boys any chance I get.”

Posted 2 years ago

“I ordered a vinyl record that included a free MP3 download. The digital download link did not work and I had to reach out to get a new one. The record was shipped on February 10 and I didn't receive it until March 5. It was clearly the USPS' fault but still part of the experience. The record I received sounds extremely scratchy and full of static. I've tested against other records and it's the only one with that problem. Pretty disappointed as I really love the record and would love to listen to it on vinyl but the sound is awful. Pretty disappointed.”

Posted 2 years ago

“Very happy to support KingsRoad, but bought a record for $20 that cost $65 with delivery, handling etc.”

Posted 2 years ago

Hello, we appreciate you ordering from our store and taking the time to leave a review. The shipping costs all depend on the item weight and shipping method thats been chosen. Thank you. -KRM

Posted 2 years ago

“Ehhh I feel the shipping is way to expensive especially when they lost your package in the mail to. Long story short I did contact them but it felt it took forever to send it.”

Posted 2 years ago

“The Casualties: The 1312 Tshirts - Very good. The Casualties 'bullet mask' - good. The 1312 Neck Gaiter - Far too tight to wear and try on (a waste of my money)”

Posted 2 years ago

“Kings Road services a lot of great bands and usually does a nice job. Their prices and shipping limit how much I buy from them.”

Posted 2 years ago

“Everything takes too much time. From the point of order , to the order being prepared , along with being shipped and receiving. If you want to wait one month for an order within North America , Kings Road is the place for you. I’ve also placed a $300 + order once which took more than 3 weeks for Kings Road to even look at . I cancelled it because clearly nobody cared.”

Posted 2 years ago

Hey John- you live in Timmons, Ontario. Your order over the US Thanksgiving holiday shipped within 3 business days, but if you want to pin the delivery delays on us, it's a free world but the USPS to Canada post delays (and any international mail) was slow worldwide. We can't control those perceptions, but the facts are different. Your $300 order had 3 items that were on active backorder at the time, so your cancellation 3 weeks later wasn't because we didn't care, it's just that in September of 2020, we had the pleasure of dealing with COVID. If someone on our team told you we didn't care, they were wrong, but i have a sneaking suspicion that wasn't the case. Take care, stay healthy and keep on keepin on.

Posted 2 years ago

“My record came…. Finally. I ordered it back in April, and I received it in November. I understand that there were supply problems, but it would have been nice to receive more frequent updates.”

Posted 2 years ago

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Kings Road Merch is rated 4.1 based on 1,526 reviews