Kings Road Merch Reviews

Name: Kings Road Merch
Address: Kings Road Merch 1520 Knowles Ave, Los Angeles
Rating: 4.11

4.1 Rating 1,647 Reviews

75 %

of reviewers recommend Kings Road Merch

4.1

Based on 1,647 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.8 out of 5

Visit Website

Phone:

+1-323-244-4728

Email:

info@kingsroadmerch.com

Location:

Kings Road Merch 1520 Knowles Ave
Los Angeles
90063

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Kings Road Merch 5 star review on 5th January 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I preordered a concert tee shirt after the event I went to and waited over a month to have it refunded because there were sold out. Not ordering anything from Kingsroad again! Waste of time.”

Helpful Report

Posted 2 years ago

“My order (1424409) never shipped despite having a 8/26 estimated ship date. Will not be ordering again”

Helpful Report

Posted 2 years ago

“Both LPs are warped beyond playability. Return policy states they don’t accept music that has been opened, but how can you see a warped record in a sealed package? Reached out to customer service to ask if I really wasted 40 bucks on unplayable records. Customer service said they were sending replacements, but nothing has arrived. Looks like i wasted 40 bucks.”

Helpful Report

Posted 2 years ago

Hello, we reshipped your order a few weeks back but based on the tracking it looks like USPS might have lost that package. We'll ship out another replacement, you should have that soon. Thank you!

Posted 2 years ago

“Ordered a black Refused shirt via the web. Received a grey Refused shirt in the package I received. Created a case through Kingsroad support portal and even updated the case about a week after I created it. Never heard back from anyone. Would not recommend to others.”

Helpful Report

Posted 2 years ago

Hello, our apologies on this one. It slipped through the cracks on our end but we'll get this taken care of for you today. We'll get the correct shirt shipped out to you and throw in one for free for the inconvenience. Again, apologies for this but we'll get this all shipped out to you today. Our customer service will be reaching out to you today with a tracking number for your replacement order. Thank you!

Posted 2 years ago

“You did a great job at ripping me off!! I made 2 separate orders back in February or march. I emailed you about it you said it would come in may it is now July and I haven’t received anything. No merchandise no emails saying it shipped or got delivered. Nothing!! WTF! Really horrible customer service. Can I get my money back?!”

Helpful Report

Posted 2 years ago

Hello, it looks like your first order shipped but was lost in transit. I didn't see any emails in our system from you about this but we'll get this shipped out again to you right away. The other order seems to have had some issues and our customer service will be emailing you shortly to sort that out with you. Apologies for any inconvenience here, we'll get this and we'll get everything sorted out with your orders right away. Thank you!

Posted 2 years ago

“They suck!! Never got my product and it took them over a month to get a response and money back”

Helpful Report

Posted 2 years ago

“I was so excited to make an order for items, but when I received my order, everything was incorrect. Wrong t-shirts, wrong sizes....so disappointed! Sent an email to request assistance and never heard back, that was 6 months ago.....would appreciate any assistance to get the items I ordered.”

Helpful Report

Posted 2 years ago

Hello, I checked on your order and noticed the only email we have from you came in today. The first email you sent us went to noreply@kingsroadmerch.com so we never received that. Our customer service team will be reaching out to you today and we'll get your order reshipped with the correct items. Apologies for any inconvenience. Thank you.

Posted 2 years ago

“Placed my order 1 month ago and I’m still waiting for delivery. Shipping from the west coast of the US to western Canada should not take this long for any reason, and the shipping fee is nearly $20? I despise the fact that one of my favorite bands partners with you for its North American store and avoid ordering from this store unless absolutely necessary.”

Helpful Report

Posted 2 years ago

Hello, after checking on your order it looks like your order shipped a few days after it was placed and has just been in transit for the last few weeks. Unfortunately, we can't control how long USPS takes with a package once they pick it up from us but it looks like it should be delivered to you soon. Thank you!

Posted 2 years ago

“I ordered 2 XL’s and received 2 mediums! Not very happy, won’t order again.”

Helpful Report

Posted 2 years ago

“Bad experience. I ordered over $100 worth of merch as a Christmas gift for my bf on Dec. 6th. It never came, which made feel horrible, and on top of that the company was unresponsive until Jan 20th when I started commenting about my issue on their Facebook posts. They also deleted my comments from facebook which I think is super shady.”

Helpful Report

Posted 2 years ago

“It's understandable that shipping can be late but my record was nearly 6 months late due to problems with receiving the record color. Everyone of my friends received the vinyl long ago. I also had a problem with my Lar Frederiksen vinyl color being canceled and received a grey one instead. I'd likely not ever use this as a site to pre order vinyl records again.”

Helpful Report

Posted 3 years ago

Hello, the Thrice record that you pre-ordered took much longer for the pressing plant to manufacture than anyone expected. There were repeated pressing delays that were completely out of our hands on that on that specific variant. Vinyl pressing times have been very unpredictable but as soon as we received those records we shipped them right out to all the customers who ordered them. The Lars Frederiksen records we were meant to receive never arrived and we were sent a different variant instead. We emailed all customers to alert them of this before we shipped those out and told everyone we'd be shipping out a different color variant and gave everyone the option to get a refund instead of the record if they'd like. These situations are both very rare and we're sorry your orders were caught up in those issues. If there's anything else we can help you out with please feel free to reach out. Thank you.

Posted 3 years ago

“This is the worst merch company ever! I ordered two things from dropkick murphys. Got one but not the other. Was told I will resend you the missing item. Never got the missing item but got some bogus items. Then messaged them back. Then come to find out the item is out of stock a month and a half after I ordered it. Will never use again to order dkm merch which is sad because my husband really loves the murphys”

Helpful Report

Posted 3 years ago

Hello, unfortunately, we did not have the patch you ordered or any other patches in stock that we could send you so we sent you the sticker you ordered and refunded you for the patch. Since we did not catch the out of stock patch right away and it took a little longer than usual to issue the refund for that item we also sent you some other items in a second shipment completely free. We're sorry we didn't have the patch in stock, if we had any we'd have been more than happy to send you one. Thank you.

Posted 3 years ago

“The Rancid shirts color ran when washed… the color damaged my other clothes”

Helpful Report

Posted 3 years ago

“No fue muy buena la experiencia en la compra en su tienda, puesto que de dos productos que compré solo llegó uno”

Helpful Report

Posted 3 years ago

Hello, we're sorry you were missing an item from your order. We reshipped that item to you a while back but it looks like that package was lost in transit. We're going to ship the item out again and include another item for free. Apologies for the delay with this but your order will be shipped out to you today. Thank you.

Posted 3 years ago

“Don't bother pre-ordering from KRM. I only received half my order, emailed them, was told it was an oversight on their part and that I'd receive the hoodie shortly. Then was told it sold out after they failed to ship it. They refunded me automatically, but money isn't the issue. Basically, because an error was made by KRM in failing to send me what I ordered in the initial shipment, I'm out of luck.”

Helpful Report

Posted 3 years ago

Hello, apologies for the hoodie issue. We had a small inventory issue with that item. At the time you ordered the hoodie it showed we had a couple left in our system but they did not actually exist. Since there are no current plans to restock this hoodie we issued a refund for that item right away. Thank you.

Posted 3 years ago

“Horribly disappointed. Ordered a hoodie on March 10th, still hasn't been delivered. Haven't heard anything from the company. You certainly took my money quick enough. I've filled out the where's my order form several times. Nothing. My last order with this company for sure.”

Helpful Report

Posted 3 years ago

“I pre ordered 9th & Walnut LP (Sea Blue) in May and didn’t receive it until December. I kept seeing different colored variants at my local record shop which made me regret pre ordering this one. I understand that there was a delay on the manufacturers end, but kings road merch didn’t even really try to rectify it. A sticker or a 10% discount for next purchase would have been nice. It also pretty frustrating that they said it was limited to 2,000 copies, but it still up in the website for purchase.”

Helpful Report

Posted 3 years ago

Yes, this LP was delayed by the manufacturer and we emailed all customers to alert them of the delay to keep everyone in the loop as to when they could expect their order to arrive. The sea blue vinyl is limited to 2000 copies but it hasn't sold out yet so it's still available for purchase. Thank you.

Posted 3 years ago

“I still haven’t received my Discharge picture disc. I ordered the bundle and paid for the bundle price, but only received the shirt. I’m not really satisfied with your company. I ordered the bundle early December. Still waiting.”

Helpful Report

Posted 3 years ago

Hello, we actually sent out a replacement for that missing picture disc back in January but after looking into this issue it seems like the USPS must have lost the package before ever scanning it into their system. We're sending out another package with this record to you. It will be on it's way to you shortly. Thank you!

Posted 3 years ago

“Awful. Ordered an item that never arrived. I reached out for an update at least three times with no response until finally finding their Facebook profile a month later and messaged them there. A day or two later I was told the item isn’t in stock even though my order had been listed as in-transit. I requested a refund which, to their credit, did arrive the following day. Never again.”

Helpful Report

Posted 3 years ago

Yeah, that sucks. Those onesies were on backorder and what was normally a 2 week expectation - we've been waiting two months (the blanks just shipped to the printer 10 days ago). As you said, the refund was given. We always inform people of pre-order or backorder, and navigating these unexpected delays has resulted in some crappy situations. Hopefully we get you back someday. Take care.

Posted 3 years ago

“I still haven't received what I ordered in November 2021. I can't really say too much other than that! Hoping I will still get my merch. Thanks!”

Helpful Report

Posted 3 years ago

Hello, We shipped this order out back in early December but based on the tracking it looks like the USPS has just been moving this package around Los Angeles since then but it appears as if it might be finally heading towards its destination. We've just emailed you a link to track the package in case you didn't get that yet. If it looks like USPS might have lost your package please let us know and we'll send you a replacement but hopefully they'll get this delivered to you soon. Thank you! -KRM

Posted 3 years ago

Kings Road Merch is rated 4.1 based on 1,647 reviews