Kings Road Merch Reviews

Name: Kings Road Merch
Address: Kings Road Merch 1520 Knowles Ave, Los Angeles
Rating: 4.11

4.1 Rating 1,647 Reviews

75 %

of reviewers recommend Kings Road Merch

4.1

Based on 1,647 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.8 out of 5

Visit Website

Phone:

+1-323-244-4728

Email:

info@kingsroadmerch.com

Location:

Kings Road Merch 1520 Knowles Ave
Los Angeles
90063

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Kings Road Merch 5 star review on 5th January 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received my item. I got a shipping notification but it was never actually shipped and for months now I keep getting told the item is in transit to a new facility. Nobody seems to actually care. I just keep getting the same noncommittal message. I feel like any other reputable business would have done something more than minimal effort to make this right after many months of a missing/unsent/who knows what's happening with it item.”

Helpful Report

Posted 1 year ago

Hello, apologies for the delay with your order. We do very much care about your order and the replacement copy of your record should be shipping out soon. We shipped your order before we started moving our warehouse but it looks like USPS lost the package before scanning it into their system. We put in a replacement order but by that time we had already started the move and your item was unavailable to ship from our old warehouse. It hasn't been received at our new warehouse yet but should be soon. As soon as it's received we'll get your order shipped out. We're receiving thousands of items a day at our new warehouse and more and more orders are shipping out from there. Again, apologies for the delay and we'll get your order shipped out soon. Thank you!

Posted 1 year ago

“I placed my order on September 10th, and here it is September 26th, and they haven't even finished my order so they could ship it out.”

Helpful Report

Posted 1 year ago

Hello, there is a pop up notice in all of the stores about a delay with orders currently as we move warehouses. The item you ordered is in transit to our new warehouse and as soon as it's received there, your order will ship out. Thank you.

Posted 1 year ago

“Received a defective record. Sent a request for a replacement. No response. Left a review, as requested. Was told a replacement would be sent, and I would be contacted. No response. Here is another review of my order. Maybe I’ll receive a response.”

Helpful Report

Posted 1 year ago

Hello, apologies for the delay. We're in the middle of moving warehouse and these records were in transit and waiting to be received at our new warehouse. Looks like we have them now and we'll get this shipped out to you ASAP. Thank you!

Posted 1 year ago

“placed an order and it got delayed several times, after I while I couldnt access my account to see the status, sent an email and never heard back. disputed the charge with my bank already, not buyin from you again”

Helpful Report

Posted 1 year ago

Hello, apologies for the delay with your order. Your email was responded to weeks ago with a tracking number for your order. Not sure if you missed that email or not but you should have your order now. If there's anything else we can help you with, please let us know. Thank you.

Posted 1 year ago

“Order placed the very same day the item was made available. Order status had it as having been shipped, but no tracking information available. Followed up several weeks later, opened a case number, waited more, only to be told almost a month later that the item is no longer available. A refund was offered, I responded that's what I'd like to do, and haven't received confirmation on that yet, nor a timeframe of when I should receive the refund. Now, the website says that items are back-ordered with a 3-4 weeks delay, effectively making a new order for other items, impossible to do. Some "new warehouse" excuse, which is exactly what another horrible company pulled when they couldn't fulfill their orders. It's all a shame, since previous orders were handled perfectly. Looking forward to my refund.”

Helpful Report

Posted 1 year ago

Hello, apologies for the issues with your order but we do have the item in stock. I've just emailed you some additional details about your order and it will be shipping out shortly. Thank you!

Posted 1 year ago

“Item was canceled. Never received product”

Helpful Report

Posted 1 year ago

Hello, apologies for that. The item you ordered is out of stock. As soon as we noticed that, we issued a full refund on your order. Thank you.

Posted 1 year ago

“Terrible merch and terrible customer service”

Helpful Report

Posted 1 year ago

Hello, I'm sorry you were unhappy with your order. I'm not seeing any emails to our customer service from you in our system so if you attempted to contact us we either did not receive your message or it was sent as anonymous. If there was anything wrong with the pair of socks or the Milo action figure in this order, please email us at support@kingsroadmerch.com and we'll be happy to take care of any problems you had with your order. Thank you.

Posted 1 year ago

“Terrible customer service from Kings Road Merch. I preordered an album from Kings Road and I received a shipment notification. The shipment was marked as pre-shipment, label created and stayed that way for three weeks. When I reached out to Kings Road via email I received no response. I then reached out via their Facebook Messenger, which elicited a response within 30 minutes asking for the order number. I immediately sent the order number and then received no response for over 24 hours. When I responded asking what was happening, I received a response that customer service was working on the issue. That was a week ago, with no response at all from Kings Road. I will never use this service again. I could have ordered from another company and had the album almost a month ago.”

Helpful Report

Posted 2 years ago

Hello, your order was originally shipped out on 5/6 but it looks like USPS must have lost the package before they ever checked it in. Since it was shipped media mail, it's not uncommon for these packages to take a few weeks to be delivered, sometimes the tracking never updates and then randomly just gets delivered. We had responded to let you know about this and to see if it showed up and once we knew it was lost we issued a replacement order. Before that could be shipped you wanted the order canceled and refunded so we issued a full refund on your order. Apologies for the inconvenience with this order but once a package leaves our warehouse we have no control over how the carrier handles the package. Unfortunately, this one got lost and we were happy to issue a replacement order but since you would rather have a refund we processed that right away once it was requested. Thank you.

Posted 1 year ago

“i ordered a package five months ago and it still has not come in. i reached out multiple times and never received a response. i don't think i will be purchasing from this company again, i'd rather buy something second hand than deal with their terrible customer service.”

Helpful Report

Posted 2 years ago

Hello, this order shipped out on 1/4/23 and the tracking shows it was delivered on 1/7/23. The last email we have from you in our system is from a different order back in 2020. If you did not receive this order, please email us at support@kingsroadmerch.com and we'll be happy to help fix this situation but everything on our end shows it was delivered to you when it should have months ago. Thank you.

Posted 2 years ago

“Shipping costs are ridiculous. Kings Road is usually my last stop if I'm making a purchase.”

Helpful Report

Posted 2 years ago

Hello, the shipping costs are simply based on the weight of the item and the shipping method chosen by the customer. It looks like your order was charged $5.75 for media mail shipping on a LP which is what it should be. Thank you for your order.

Posted 2 years ago

“I think that putting on your website that worldwide shipping is available is kind of misleading, I know that you can't ensure what happened on the process but I feel like I had been scammed. Today, I still don't have the item and nobody knows anything about it. I really wanted the hoodie from one of my favorite bands and thats why I don't hesitate when I saw the item on your store. That was the first time that I try to buy something online and due to the poor experience I think it will be the last time.”

Helpful Report

Posted 2 years ago

Hello, We do ship to many countries around the world and it looks like your order was shipped out within a week of the order being placed and we provided tracking once it shipped. It looks like the tracking updates stopped once arriving in your country. If you still do not have this order please reach out to our customer service at support@kingsroadmerch.com and we'll be happy to help you out here. Thank you. -KRM

Posted 2 years ago

“I Recently bought a Dropkick Murphy’s shirt. On sale. Has tour dates on the back. It said nothing about the shirt having tour dates on it. Lame. Also bought some Bad Religion Sweatpants in another order. Cheap and way too big. Your shipping is the absolute worst. In all of the internet. Prices jacked up. Tracking numbers that don’t work.”

Helpful Report

Posted 2 years ago

Hello, Apologies if you received something different than what was featured in the store. If you're unhappy with any of the items you purchase from us just let us know and we're always willing to accept a return for a refund or exchange. Just email us at support@kingsroadmerch.com and we'll be happy to help. If you have an example of a tracking number that didn't work we'd love to see that so we can look into why that didn't work for you and make sure that is corrected going forward. We appreciate your business and look forward to hearing back to you if you need help with any of your recent orders. Thank you.

Posted 2 years ago

“Ordered a presale Vinyl over a year ago. It took over 6 months for it to ship & today Kings Road sent me an email to write a review about it. To say Kings Road is slow would be a drastic understatement. On top of that, there was so little communication about the Vinyl that I forgot I even purchased it.”

Helpful Report

Posted 2 years ago

Unfortunately, this record was delayed multiple times by the pressing plant. We sent out multiple updates to customers who pre-ordered this to keep them in the loop, apologies that you missed those updates. Once the records delivered to us, we got all orders shipped out right away. Always feel free to reach out to our customer service at support@kingsroadmerch.com and they can update you on the status of any order you place with use. Thank you for ordering from our store and we hope you enjoy the record.

Posted 2 years ago

Also, just looked up your order additionally and can confirm you were on every email about the updates from Epitaph's side, and it was shipped the day after it arrived from them. Take care, be kind, and keep reaching for that reading rainbow, brother.

Posted 2 years ago

“I have no idea. Never ordered anything from this place.”

Helpful Report

Posted 2 years ago

Hey there! You actually ordered a FC St. Pauli shirt. I checked the tracking on your order and it looks like it will be delivered to you next Tuesday. We hope you enjoy it and thanks for the order!

Posted 2 years ago

“My item never arrived”

Helpful Report

Posted 2 years ago

Hello, We shipped this order out back in February but based on the tracking it looks like USPS never delivered it. We never got an email about this order or we would have reshipped it to you sooner. We'll send you a replacement order. If you ever have any issues with an order, please reach out to us and we'll get you taken care of. Thank you.

Posted 2 years ago

“I was pumped for a review in my email, despite no indication of what it is that I ordered or when. Only a retailer with no idea of what on earth they are doing would do this. One star.”

Helpful Report

Posted 2 years ago

“Order was delivered to the wrong address. Never received my order”

Helpful Report

Posted 2 years ago

Hello, the tracking shows it was delivered to you and we don't have any emails from you letting us know you didn't receive this order. It looks like we still have some copies in stock though so we'll re-ship this order to you. If this happens in the future, just email us at support@kingsroadmerch.com and we'll take care of the problem. Thank you.

Posted 2 years ago

“I will never order from this company again. I received the wrong size on one of the shirts I ordered, & my card was compromised after using it to place that order. Upon attempting to contact customer service, I received no response. Nothing... Luckily, I was able to get the fraudulent charges reversed but lesson learned. *Do not recommend*”

Helpful Report

Posted 2 years ago

Hello, your card was not compromised from using it in any of our stores. Our site is encrypted, all of our payment processing is encrypted and we don't store your card info in our system. No one on our side can see your credit card info once you've used it to make a purchase with us. We received an email from you saying that your order was late but when we looked up your order status it showed it had already delivered. Your order shipped a few days after it was placed and then delivered a few more days after it shipped. There was no mention of anything you received being the wrong size in your email. If you did receive an incorrect size, please let us know and we'll be happy to fix this for you. Thank you for your order.

Posted 2 years ago

“You stole money from me !!!!! You only shipped the black socks and never shipped the green socks!!!! I have trying to get an update and no one is responding!!! This will be all over social media !!!!! Update please !!!! Matt”

Helpful Report

Posted 2 years ago

Hello - unfortunately, the socks were out of stock. I checked on your email and it looks like it's been responded to with a couple options to fix this situation. Please email us back when you have a moment and we'll get that taken care of for you. Thank you for your order!

Posted 2 years ago

“Almost no customer service when I inquired about my delivery time and its took me a month after the regular release to get a pre-ordered album”

Helpful Report

Posted 2 years ago

Hello, it looks like we got one email from you that was responded to. The vinyl you ordered had a long pre-order but it looks like your order shipped out when it was supposed to based on the release date of that LP. Thank you for your order!

Posted 2 years ago

Kings Road Merch is rated 4.1 based on 1,647 reviews