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Kings Road Merch Reviews

4.1 Rating 1,512 Reviews
74 %
of reviewers recommend Kings Road Merch
Company Reviews Product Reviews
273
 Metrics Info
4.1
Based on 1,512 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 75%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
3.8 out of 5
Read Kings Road Merch Reviews

About Kings Road Merch:


Kings Road is a full service entertainment and band merchandise company. We build custom webstores for bands, artists, labels, and events and we provide tour merchandise services and retail distribution for them around the world from offices on three continents. Our staff is friendly and experienced and our service is simple and transparent.

Visit Website

Phone:

+1-323-244-4728

Email:

info@kingsroadmerch.com

Location:

Kings Road Merch 1520 Knowles Ave
Los Angeles
90063

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Jeff
Verified Buyer
“Placed order for two LPs and package only contained one of them. Messages KR to no avail. Avoid like the plague - horrible customer service.”
Helpful Report
Posted 2 years ago
Jaideep
Verified Buyer
“Reached out to Kings Road Merch support a week ago and haven’t heard back. Record I was sent was incorrectly pressed.”
Helpful Report
Posted 2 years ago
Dawn
Verified Buyer
“I would love to write a review, but unfortunately, my merchandise has not arrived after a month and a half. If they get the merchandise to me before Christmas I will change this review, but as of right now I am not happy.”
Helpful Report
Posted 2 years ago
Shane
Verified Buyer
“My package still hasn't arrived. Given that I paid $50 USD for shipping alone, I'm not too impressed to say the least.”
Helpful Report
Posted 2 years ago
Sebastien
Verified Buyer
“You are kidding right to ask me my opinion? I order in July 20 a preorder vinyl supposed to be shipped Septembre 17th and I still don't have it yet... (November 8th). I sent you a email to at least receive my merch attached to the vinyl and Kings Road just said : "No, it's in the same order so we will ship at the same time"... worst experience ever and I still don't know if I will receive my vinyl in 2021...”
Helpful Report
Posted 2 years ago
Hello, your full order is in transit to you now and the last tracking update from today notes that it arrived in your country today so it should be delivered to you very soon. A lot of vinyl release are being delayed by the manufacturer right now and pressing timelines are getting longer and longer at pressing plants around the world. As soon as we were made aware of the delay with this record you pre-ordered we sent an email out to all customers to alert them of the delay which you seem to have received. Unfortunately, we do not have control over these delays and work to get these items delivered to us ASAP and ship out orders in full right away once they arrive. If you have any other questions about your order please contact us at support@kingsroadmerch.com. Thank you!
Posted 2 years ago
Andre
Verified Buyer
“Horrible, I payed almost double the value of the item for shipping and never received anything. I checked the tracking on the item and it states as delivered. Will never pre-order again from Kings road”
Helpful Report
Posted 2 years ago
Hello, we've checked the tracking on your order and it does not show delivered yet, your order is still in transit to you. The last tracking update shows that it arrived in your country on 11/3 so it should be delivered to you shortly. Unfortunately, it seems transit times on international orders have been longer than usual lately but we shipped out your order as soon as the record arrived at our warehouse. If you have any questions about your order please contact us at support@kingsroadmerch.com. Thank you!
Posted 2 years ago
LYNN
Verified Buyer
“If I could do zero stars I would. The re-issue album I purchased on 8/26 with a release date of 9/24 is still not in my hands on 10/25. I emailed on 9/29 for an order update and was told the release date was 10/8 - the album was on the shelf at my local indie record store (Blue Stingrays: Surf-N-Burn). If I hadn't already been charged for the album by Kings Road I would have purchased the album locally weeks ago. Terrible service. NEVER AGAIN!!!! I will stick with my local shop, no games.”
Helpful Report
Posted 2 years ago
Hello, Unfortunately our exclusive variant was delayed by the pressing plant and we contacted all customers about the delay on 9/24. We shipped these records out to everyone as soon as they arrived at our warehouse. The standard black vinyl for this release wasn't delayed as much as our exclusive blue dream splash colored vinyl so retail stores may have had that in stock before we got our copies. We're sorry for the delay with your order but we did keep everyone informed of the delay and shipped out the records as soon as they arrived. I checked the tracking on your order and it looks like it delivered to you today so we hope you're enjoying the record that you ordered now. Thank you!
Posted 2 years ago
Daniel
Verified Buyer
“I haven’t received what i orderes, it’s been around 2 months, i have ordered a green vinyl from alcest, but something happened, and i had to change to a red one, and haven’t reeveived it yet. There haven’t been no status updates by your side, i have to ask constantly for updates. In customer support they said they were sendiing right away my product, it’s been a month since that. This is the first time it happens something like this, i am really dissapointed. In amazon appears the same product and they say they deliver in 5 days, that makes me think of buying directly from you is the best choice. I hope my order arrives soon and also i wish you provide me with an update.”
Helpful Report
Posted 2 years ago
Hello, apologies for the delay with your order. The red Alcest LP was shipped out nearly a month ago but it appears that USPS may have lost the package. We're going to re-ship this you this week. Again, apologies for the delay and thank you for your order.
Posted 2 years ago
Claudia
Verified Buyer
“Horrible experience! I will never order from this company, again!”
Helpful Report
Posted 2 years ago
Hello, the item you purchased arrived to you safely and undamaged. All of the details about this cardboard bluetooth speaker that you purchased were listed in the description of the item. Apparently you were unhappy with the item once you received it and requested a refund and sent it back to us. We sent you a full refund for your order as soon as we received the return. You then demanded a refund for the cost of shipping the item back to us which is something we do not do and is clearly stated in our return policy. Thank you.
Posted 2 years ago
Jeff
Verified Buyer
“Ordered the smoke variant of Lucifer III as well as the split with Kadavar. I didn’t receive a shipping email/tracking number. The package showed up and the split 7” wasn’t there and the record was the coke bottle variant. I contacted customer service and they apologized and said they would send out a new package with the correct items. A week later I received a refund for the 7” split that was missing. Never received an email explaining why they changed their mind and decided to issue a partial refund instead of sending what I ordered.”
Helpful Report
Posted 2 years ago
Mark
Verified Buyer
“I really wish my merch wouldn't come damaged multiple times. Stuff should be inspected before it leaves the warehouse.”
Helpful Report
Posted 2 years ago
John
Verified Buyer
“Never received my order”
Helpful Report
Posted 2 years ago
Jonathon
Verified Buyer
“Rated one star to get your attention. I’m personally not too broken up about it, but I wanted you to know a lot a lot of people hate KRM. I see people in the Fat Wreck and Descendents Facebook group all the time complaining about kings road. Everyone thinks the shipping prices are too high, and everybody complains about slow delivery / shipping. Again, I personally don’t think shipping time is too bad (it is expensive though), but I thought you should know the court of public opinion in general seems to be not in favor”
Helpful Report
Posted 2 years ago
Mauricio
Verified Buyer
“Takes too long to get the item and the tracking number had problems. I love what you guys offer but it’s always an uncertainty if I’m going to get my package. Once upon a time I did an order to Peru it was a lot of time to get it and there was no tracking number and no response from the contact email. I think that now you guys have better process but that’s what I think of the company because of past occasions.. thank you”
Helpful Report
Posted 2 years ago
Hello, we actually shipped out your order 3 days before the release date of that album. Unfortunately, we can't control how long USPS takes to deliver the package. I see you chose media mail shipping which is the slowest method, we do offer other shipping options if you'd like the carrier to deliver the package quicker next time. Thank you for your order!
Posted 2 years ago
Lance
Verified Buyer
“Absolutely terrible customer service. Almost nonexistent.”
Helpful Report
Posted 2 years ago
Hello, I've checked our system and it looks like your order was placed on 6/24, shipped on 6/25 and delivered on 6/30. We had one message from you asking to add an item to your order that was responded to the next day. If there's something we missed, please let us know and we'll be happy to help you out. Thank you!
Posted 2 years ago
Jeff
Verified Buyer
“Ordered my shirt on July 6th and still have not received it. Reached out to customer service and never got a response.”
Helpful Report
Posted 2 years ago
Hello Jeff, I've looked up your order and it seems as if everything has been taken care of and your replacement order will be shipping out very soon. If there's anything else we can help you with just let us know. Thank you, we appreciate your order!
Posted 2 years ago
Hannah
Verified Buyer
“Wrong size shirt. Sent a child size. Reached out several times. Ignored. On top of waiting close to 3 months for it to ship. If I could give zero stars I would.”
Helpful Report
Posted 2 years ago
Shannon
Verified Buyer
“I ordered from this site and I was told that all of the merchandise would be received in three weeks as they were busy. I waited nine weeks for my order. When I called for help tracking these items over the NINE weeks I left several messages none of which were returned I ordered over $150 in merch and was still charged over $18 for shipping even after waiting NINE weeks. I will never use this site again and would not recommend it to anyone.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Shipping was overpriced.”
Helpful Report
Posted 2 years ago
Arthur
Verified Buyer
“Preorder arrived more than a week late and then they sent me an email to ask for a review. this is that review. will avoid this company at all costs in the future.”
Helpful Report
Posted 2 years ago
Kings Road Merch is rated 4.1 based on 1,512 reviews
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