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Kings Road Merch Reviews

4.1 Rating 1,522 Reviews
74 %
of reviewers recommend Kings Road Merch
Company Reviews Product Reviews
273
 Metrics Info
4.1
Based on 1,522 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 75%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
3.8 out of 5
Read Kings Road Merch Reviews

About Kings Road Merch:


Kings Road is a full service entertainment and band merchandise company. We build custom webstores for bands, artists, labels, and events and we provide tour merchandise services and retail distribution for them around the world from offices on three continents. Our staff is friendly and experienced and our service is simple and transparent.

Visit Website

Phone:

+1-323-244-4728

Email:

info@kingsroadmerch.com

Location:

Kings Road Merch 1520 Knowles Ave
Los Angeles
90063

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Luis Alberto
Verified Buyer
“my merch never arrived at my house”
Helpful Report
Posted 4 years ago
Hello, Please reach out to support@kingsroadmerch.com Regards, KRM
Posted 4 years ago
Andy
Verified Buyer
“Having placed this order nearly three weeks ago I have yet to receive my package. I have called Fedex several times and have never received a call back from them even after paying $20 for shipping. Would never order from this website again.”
Helpful Report
Posted 4 years ago
Hello, Reach out to support@kingsroadmerch.com. Regards, KRM
Posted 4 years ago
Jimmy
Verified Buyer
“still waiting you took my money getting mad still waiting on say it out loud”
Helpful Report
Posted 4 years ago
Brett
Verified Buyer
“You sent me the wrong Christmas sweater. This one looks nothing like what I ordered. I ordered a dropkick Murphy Christmas sweater and I received something with some koopas from Mario cart . I have pictures but am not sure how to send to you.”
Helpful Report
Posted 4 years ago
Please reach out to support@kingsroadmerch.com and we'll sort it out for you. Regards, KRM
Posted 4 years ago
Daniel
Verified Buyer
“I have not yet received my merch”
Helpful Report
Posted 4 years ago
Please reach out to support@kingsroadmerch.com.
Posted 4 years ago
Kathleen
Verified Buyer
“My order was supposed to ship on December 5, 2019 which means I would have received it before Christmas. I did not get it until after Christmas. Tracking info was never available and the shirt that I ordered was not the shirt I received. The design was changed after I ordered. I didn't find that out until I received it and inquired with an email. Highly unlikely I would order from this sight again.”
Helpful Report
Posted 4 years ago
Hello, You can always reach out to support@kingsroadmerch.com if you ever need help with your tracking information. Regards, KRM
Posted 4 years ago
Pamela
Verified Buyer
“Would definitely think twice before ordering from them again. Not only did it take over a month to get a few tee-shirts, which were for charity by the way, I was told they would arrive by Christmas, and they didn't arrive until after New Years. And if I hadn't called to follow-up looking for the order no-one would have contacted me.”
Helpful Report
Posted 4 years ago
David
Verified Buyer
“I would be very pleased to write a great review, but I can’t because I haven’t received my order. I placed the order on Dec. 9. It is now Jan. 5. I realize that things are extra busy around Christmas, but my order was placed almost a month ago and still no sign of it. I like the products. I would say delivery is terrible but I can’t even say that as it hasn’t been delivered.”
Helpful Report
Posted 4 years ago
Hello, We apologize for the delay. Your order was shipped as of 12/17. Expected delivery is "3-7 business days", per Canada Post. USPS tracking #LJ584766557US.
Posted 4 years ago
Richard
Verified Buyer
“When we ordered we were told there was an accessory free coming with. Didnt happen. Thats after I spent over six hundred dollars for concert tickets and backstage passes which the concert was cancelled, for what i thought was a very understandable reason. Two weeks later the concert is back on,..but no where near us. My money was held up for six months for nothing but to upset my 17 year old who was unbelievably excited. Nit to mention the 200 deposit i lost on our hotel room,..as we were going to Rochester which is hours from our home. I am no longer a fan. Thats called being shitty.”
Helpful Report
Posted 4 years ago
Hello, Sorry to hear about your concert experience. The free item was shipped with orders while supplies lasted. Regards, KRM
Posted 4 years ago
David
Verified Buyer
“Horrible. Worst experience ever.”
Helpful Report
Posted 4 years ago
Michael
Verified Buyer
“Never received my order. Still dealing with it.”
Helpful Report
Posted 4 years ago
Hello, It appears your package has been returned to sender. For this type of issue, please reach out to support@kingsroadmerch.com and someone will be able to assist you. Regards, KRM
Posted 4 years ago
Anonymous
Verified Buyer
“My order never arrived.”
Helpful Report
Posted 4 years ago
Hello, Your order has been shipped via USPS; tracking #LJ584133563US. Showing delivered as of 1/6. Regards, KRM
Posted 4 years ago
Lisa
Verified Buyer
“What was this for? If it was the Popa Roach tee’s and ornament I got then YES, I was happy. If anything else I DID not order anything from you!!!!”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“My purchase should have included a digital download and I never received it as promised. I felt like that was worth the little extra for shipping so I'd have the music in my possession while I waited for the hard copy to arrive. I'll be going elsewhere for my next purchase.”
Helpful Report
Posted 4 years ago
Carol
Verified Buyer
“I would write a review if I had received the product”
Helpful Report
Posted 4 years ago
Joseph
Verified Buyer
“Your delivery process is very slow. When a tracking number is requested, the request goes ignored. Your products are good but service leaves much to be desired.”
Helpful Report
Posted 4 years ago
Richard
Verified Buyer
“Where’s my stuff!!!!!!!! I ordered over $200 in merch on December 23. paid!!!!!!! $30 for 2 day shipping. Here it is January 1st and have nothing.”
Helpful Report
Posted 4 years ago
Vincent
Verified Buyer
“I did not receive anything”
Helpful Report
Posted 4 years ago
Patrick
Verified Buyer
“I ordered on December 8, the package was $21.60 for first class shipping, yet it shipped 8 days later. Today, after having ordered for 23 days, I have yet to receive my package! After writing a complaint, KingRoadMerch "helped", and said "If your package doesn't arrive, write to us." So, I replied and guess what? UNDELIVERED EMAIL! Wow. Booo! I will be contacting VISA and cancel my payment.”
Helpful Report
Posted 4 years ago
Derek
Verified Buyer
“Finally got my Christmas ornament after a month of waiting. Talk about false advertising, how can you charge so much for shipping when it fit in an envelope? Also I see they didn’t ship it until 9 days after they said they did. Won’t be ordering from kings road again, they’ve gone downhill over the years by a lot.”
Helpful Report
Posted 4 years ago
Kings Road Merch is rated 4.1 based on 1,522 reviews
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