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Kings Road Merch Reviews

4.1 Rating 1,540 Reviews
74 %
of reviewers recommend Kings Road Merch
Company Reviews Product Reviews
273
 Metrics Info
4.1
Based on 1,540 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 75%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
3.8 out of 5
Read Kings Road Merch Reviews

About Kings Road Merch:


Kings Road is a full service entertainment and band merchandise company. We build custom webstores for bands, artists, labels, and events and we provide tour merchandise services and retail distribution for them around the world from offices on three continents. Our staff is friendly and experienced and our service is simple and transparent.

Visit Website

Phone:

+1-323-244-4728

Email:

info@kingsroadmerch.com

Location:

Kings Road Merch 1520 Knowles Ave
Los Angeles
90063

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Derek
Verified Buyer
“Finally got my Christmas ornament after a month of waiting. Talk about false advertising, how can you charge so much for shipping when it fit in an envelope? Also I see they didn’t ship it until 9 days after they said they did. Won’t be ordering from kings road again, they’ve gone downhill over the years by a lot.”
Helpful Report
Posted 4 years ago
Rene
Verified Buyer
“Items ordered december 9th and not received yet on december 31. Extremly very bad service for ordering and shipping and unbelievable bad service from UPS. I don’t recommand to order from your company because of very long time to get ordered items: it was shorter time to send a letter overseas during the WW !!!!!!! Now I will continue to wait my package in hoping that it will arrive in the next few days A very disappointed customer”
Helpful Report
Posted 4 years ago
Benoit
Verified Buyer
“I'm still waiting for my order 1092930 since november 29. Regards Benoit”
Helpful Report
Posted 4 years ago
Robert
Verified Buyer
“Awful packaging, the poster arrived completely damaged. They said to expect a replacement, but nothing ever came... Won't be ordering again from here EVER.”
Helpful Report
Posted 4 years ago
Chris
Verified Buyer
“Ordered a limited social distortion 40th anniv poster. Tube was damaged when it arrived and the ends had not been secured with tape. Poster was irreparably damaged inside the tube which wasn’t thick enough to survive international shipping. Sent a support ticket when the package arrived but not had any response. Very disappointed with what I had previously regarded as an excellent company to deal with.”
Helpful Report
Posted 4 years ago
Ninamaria
Verified Buyer
“I have been trying to stay in touch with the company and no one will reach me. They delivered and order to me and I received the wrong product. I was told I’d be overnighted the correct item for Christmas bc it was a gift and it was sent to the wrong address!!! I still haven’t received the correct product and I am furious! I’ll never be ordering from this company again,”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“I have no status on my package whatsoever, my emails so far have been ignored and i’ve been asked to review my experience as if I had received my package”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“I have not yet recieved my merchandise and have no information on when to expect my order”
Helpful Report
Posted 4 years ago
Talon
Verified Buyer
“I put in my order, waited for weeks, then it was cancelled as it off stock and a refund given. It was really disappointing.”
Helpful Report
Posted 4 years ago
John
Verified Buyer
“I was very disappointed with the process of my transaction. I could see that my order was confirmed in your system but had not shipped in over a week. When I asked about it and finally received tracking (note: ordered on 12/07 but did not “ship” until 12/17) for one of my two items, I also a received an email saying that the sunglasses I’d ordered were out of stock and not available. If I would have known this when I’d placed my order, I wouldn’t have ordered and paid the $15 shipping chargers for a $15 license plate (which was only an add on to my sunglass purchase). I would have cancelled and/or changed my order from the beginning but I never had the opportunity to do that. The sunglasses were why I’d placed my order in the first place. I feel like I deserve to have the freight chargers credited back fully or at least partially. I hope we can continue to do business together but if you cannot in some way help with this matter, I will not be ordering through this website again in the future.”
Helpful Report
Posted 4 years ago
Cindy
Verified Buyer
“I ordered in early December and it took almost 2 weeks to be shipped. Then once it was shipped I was unable to track where it was and as of yet my items have not been delivered. I was very displeased with the customer service. These items were to be gifts for christmas and did not arrive. I had to purchase new items for christmas.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Never got my order.”
Helpful Report
Posted 4 years ago
Ken
Verified Buyer
“We never received our order. Orders made by December 15 were guaranteed to arrive before Christmas. We ordered on December 6th. Tracking was not available. Now you want us to review an order we never received.”
Helpful Report
Posted 4 years ago
Natalie
Verified Buyer
“Never got my stuff yet.... ordered over 3 weeks ago... y’all are 3 hrs away, like wth”
Helpful Report
Posted 4 years ago
Moroy
Verified Buyer
“Je n ai pas reçu mon colis!!!!! Decue et en colère.”
Helpful Report
Posted 4 years ago
Tom
Verified Buyer
“Great merch. Terrible shipping standards.”
Helpful Report
Posted 4 years ago
Javier
Verified Buyer
“Ordered but never heard until it was to late to get the item!”
Helpful Report
Posted 4 years ago
Sabrina
Verified Buyer
“I never received my merch after ordering it weeks ago. Not even the tracking works because there is no whereabouts of where my merch is at.”
Helpful Report
Posted 4 years ago
Silke
Verified Buyer
“It is not delivered yet!!!”
Helpful Report
Posted 4 years ago
Erik
Verified Buyer
“Never recieved it.”
Helpful Report
Posted 4 years ago
Kings Road Merch is rated 4.1 based on 1,540 reviews
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