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Kings Road Merch Reviews

4.1 Rating 1,515 Reviews
74 %
of reviewers recommend Kings Road Merch
Company Reviews Product Reviews
273
 Metrics Info
4.1
Based on 1,515 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 75%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
3.8 out of 5
Read Kings Road Merch Reviews

About Kings Road Merch:


Kings Road is a full service entertainment and band merchandise company. We build custom webstores for bands, artists, labels, and events and we provide tour merchandise services and retail distribution for them around the world from offices on three continents. Our staff is friendly and experienced and our service is simple and transparent.

Visit Website

Phone:

+1-323-244-4728

Email:

info@kingsroadmerch.com

Location:

Kings Road Merch 1520 Knowles Ave
Los Angeles
90063

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Carl
Verified Buyer
“Always happy with Kings Road my orders arrive on time and are packaged well.”
Helpful Report
Posted 5 months ago
Steven
Verified Buyer
“Great items that arrived in a reasonable time frame. Thank you!”
Helpful Report
Posted 5 months ago
Anonymous
Verified Buyer
“No complaints. Everything arrived when they said it would. Would gladly buy from them again.”
Helpful Report
Posted 5 months ago
Michael
Verified Buyer
“Awesome customer service and updates, only had a wrong shipment one time with these guys and it was a very easy fix. Thanks KRM!!!”
Helpful Report
Posted 5 months ago
Anonymous
Verified Buyer
“I have bought from this company and have been very pleased.”
Helpful Report
Posted 5 months ago
Edward
Verified Buyer
“I placed an order with them, they took my money then ignored me for 4 months, no communication, ignored emails and did not respond until I contacted them on social media. Horrible company.”
Helpful Report
Posted 5 months ago
Hello, the items you ordered we a pre-order and were shipped to you as soon as they arrived at our warehouse. The only email from your account was responded to within a couple days of it being sent. If there's anything else we can help you out with, please let us know. Thank you!
Posted 5 months ago
Christopher
Verified Buyer
“I like the choices, but there has been a consistent problem of me being charged for shipping on purchases over the amount required for free shipping. I have yet to receive any refund and I just call it a wash. I don't like that I have to contact Customer service about this on multiple incidents. I don't see me coming back anytime soon”
Helpful Report
Posted 5 months ago
Hello, at the time of this purchase there was a promo for free US shipping on orders $60+. Your order total was a few dollars short of that which is the why the free shipping didn't trigger for your order. It needs to be $60+ before shipping is added. If you're ever charged for shipping when you shouldn't be, feel free to reach out to our customer service and we'll be happy to help you out and even issue a refund for shipping if it actually should have been free. Thank you.
Posted 5 months ago
Matt
Verified Buyer
“hat sucksd”
Helpful Report
Posted 5 months ago
John
Verified Buyer
“Package never arrived, they offered to reship but then they stopped responding to any communications. I reached out many more times. I have finally filed a dispute with my credit card company. I'll buy elsewhere in the future.”
Helpful Report
Posted 5 months ago
Hello, the first package we shipped to you shows it was delivered. we have a replacement order in our system for your that will be shipping out shortly. Things are just a little backed up but you'll have it soon. Thank you!
Posted 5 months ago
Linda
Verified Buyer
“The sizing was way off and there was noway to return it on youtr site.”
Helpful Report
Posted 6 months ago
Hello, Our return policy can be found on the Help section of our website: https://kingsroadmerch.com/help/ You can also contact our customer service through that same link or email us at support@kingsroadmerch.com and we'll be happy to help you out with the return or exchange. Thank you! -KRM
Posted 6 months ago
Andrew
Verified Buyer
“Received new Cannibal Corpse CD. Love it❤️🤘🏻”
Helpful Report
Posted 6 months ago
John
Verified Buyer
“Excellent service”
Helpful Report
Posted 6 months ago
Andres
Verified Buyer
“Great products, well packaged and on time…”
Helpful Report
Posted 6 months ago
Nadia
Verified Buyer
“Ordered a frozen soul hoodie from the back to cool sale back in August. It never arrived still waiting no response from sending emails either.”
Helpful Report
Posted 6 months ago
Hello, your order will be shipping soon. We've got a notice up in the store to alert everyone about the delays as we move warehouses. The hoodie you ordered is waiting to be received at our new warehouse and it will ship out as soon as we have it in stock. It looks like the email you sent on 8/17 about this was responded to on the same day with this information. Apologies for the delay, we're getting through this move and shipped out all orders as quickly as possible. Thank you.
Posted 6 months ago
Ken
Verified Buyer
“I received the download links and physical merchandise I ordered promptly. I had an issue with the inital download links and Anthony from Kings Road provided functional links in under 24 hours. I would recommend the Propagandhi albums that I purchased to any person who is tired of the current political climate in the U.S., tired of the overwhelming support for bigotry and intolerance (i.e. racism, sexism, homophobia, transphobia, etc.) throughout the world and tired of the force-fed ideology that some creatures on this planet are more entitled to life than others. I will definitely order merchandise from Kings Road Merch again! Keep up the good work all!”
Helpful Report
Posted 6 months ago
Niles
Verified Buyer
“100% satisfied with my KRM order of Rancid's new album.... My only disatisfaction comes from how bad Rancid sucks now. Yeesh, what a lousy album.”
Helpful Report
Posted 6 months ago
Sean
Verified Buyer
“Great strong packaging and fairly quick!”
Helpful Report
Posted 6 months ago
Mario
Verified Buyer
“Thanks,I'm very happy to my new Mayhem t-shirt”
Helpful Report
Posted 7 months ago
Anonymous
Verified Buyer
“I never received my item. I got a shipping notification but it was never actually shipped and for months now I keep getting told the item is in transit to a new facility. Nobody seems to actually care. I just keep getting the same noncommittal message. I feel like any other reputable business would have done something more than minimal effort to make this right after many months of a missing/unsent/who knows what's happening with it item.”
Helpful Report
Posted 7 months ago
Hello, apologies for the delay with your order. We do very much care about your order and the replacement copy of your record should be shipping out soon. We shipped your order before we started moving our warehouse but it looks like USPS lost the package before scanning it into their system. We put in a replacement order but by that time we had already started the move and your item was unavailable to ship from our old warehouse. It hasn't been received at our new warehouse yet but should be soon. As soon as it's received we'll get your order shipped out. We're receiving thousands of items a day at our new warehouse and more and more orders are shipping out from there. Again, apologies for the delay and we'll get your order shipped out soon. Thank you!
Posted 7 months ago
Marc
Verified Buyer
“They are on the stick!!!fast shipping and delivery with care”
Helpful Report
Posted 7 months ago
Kings Road Merch is rated 4.1 based on 1,515 reviews
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