“Bought a Catalyst Front Zip Sports Bra less than 1 year ago. Paid over $100 - never really fit properly. Thing is falling apart (elastic coming apart from fabric). Very disappointed.”
“I never received my order. Delivery says it was left in my mailbox. Knix told me to contact delivery which I did. They said it was delivered, but it was not delivered to the correct address. This is my first experience with them and it hasn’t been a great one. I would like a refund. I shouldn’t have to pay for products I did not receive. There are better stores to purchase from.”
“I wanted to exchange some unworn, unopened panties but they wouldn’t let me. The size was way too big, and would roll down even while walking around. I’ll be sure to never shop there again.”
“I went into the store on Richmond rd ottawa and waited a while before being brought into the fitting room. Clerk fitted and went to get bras. I waited 15 minutes and she then came knocking to see how I was doing? When I told her she hadn’t brought me any bras to try on she apologized that she got busy and forgot about me. I wanted her to check the fit and she got busy with another customer. I waited 8 minutes and she said she would be back shortly. Needless to say I had had enough and left the store.”
“Web site very poor, hard to navigate. The sale they were having all the small sizes were out of stock, ended up paying full price, ridiculous $20.00 per pair of regular
underware, not even period ones. Good luck, you will not be able to talk to anyone on the phone. Will not be buying from them in the future”
“I would give zero if I could . Horrible customer service and they stole my money and refused to give me a refund for sending me all the wrong items . Then they expect me to do an exchange and pay for shipping . Stay far away from this horrible company that does not care about their customers .”
“Don’t buy that crap
I bought a XXL and my XS friend fits it perfectly
The material is itchy
Overpriced for the quality
Buy a trashcan instead at canadian tire, atleast you will get a trash for less”
“If I could give Knix a "0" I would. They have really screwy sizing. They don't explain their sizing. They don't support their products. If you order something online and it doesn't fit.....tough luck with returning or getting your money back. I have multiple bras sitting in my drawers and after no online support, contacted a store in San Diego with no better luck. DON'T buy their products!”
“I have sent requests on multiple occasions with zero reply. The bras are horrible. They fit terribly and the staff are the ones who convinced me to buy them. You can't wear cute summer tops with them as the straps are terrible. Worst purchase to date and will never buy from this company again.”
“My order of 2 Catalyst bras arrived today. When I took one out of the pouch, I found that the fabric wasn't what I expected so I put it back in the pouch and never opened the the second one. I went to the website and filled out the return form, finding that it's costing me $22.50 of the $150 I spent. I believed that there was no charge for the return. First. And. Last. Knix. Order.”
“They're separating in the crotch area. I had it happen on one pair and assumed it may have been due to washing and drying in machine so I have hand washed all my other pairs only to have it happen on 2 other pairs now. Not at all happy that they are basically falling apart with the cost of these I had higher expectations.”
“I made the mistake of ordering too many without trying them first. The model must have very big legs and butt because mine just gap open. The legs do not fit at all. If I do have an accident, it just runs down the very open legs.
I agree with the person who said for now own, she will buy cotton. Please try one pair before you make a mistake and spend so much money. I just learned a bit lesson.”
“Thought I would commit and get some really good absorbent panties. They were absorbent but in one month of ownership they slide down and the entire pant rides in my crotch. Wasted that money. Back to the cheap ones that are made of cotton.”
“After reading reviews elsewhere, I thought I'd give them a try. I spent a lot of money on just 3 pair of underwear. I purchased medium size, I am a size 12. At first , they fit nicely. I spent all day ( I work in a busy hospital on my feet) pulling up these underwear that could not spent 5 minutes in place. It was humiliating to walk around tending to patients knowing my underwear were halfway down my legs 90% of the day. What a waste of my hard earned money. I'm burning the rest.”
