“I ordered bras for my daughter and I. We had a very nice person during the virtual sizing but the sizes still weren't right. And some things just don't make sense. Really, a 3xl bra with thumb straps? We sent 3 of 4 bras back. Also, I get so much text advertising from them now that I finally blocked the number.”
“I would like to write a positive review. And I hope when I actually receive my bra that I will be able to. I placed my order two weeks ago. And I thought that shipping was included, but I found out that there was a separate charge of nine dollars to ship a 2 ounce bra. That to me is highway robbery. And to me and I could have gotten a no line bra anywhere except for I tried to with knix I will not be ordering from this company again unless their bra is so comfortable that I don’t even know what to say about it . See a future review.”
“Bra size is totally wrong! Worst is I had problems requesting return with credit back on my card! Called and the most annoying robo “person” got me to leave a message and will “contact with 24-48 hrs”!! Are they kidding me! After reviewing the other reviews I will be returning the other pair of bottoms not worn! Customer Service is very questionable which has me question the company itself! Lost a customer.”
“They use the Shop app to process payment information and it sucks. When trying to add my credit card information it auto-filled with an old address from my mother-in-law which I do not understand because I have never ordered anything to that address, she has never used my computer and it is in no way connected with my card. I change the billing/shipping address to my actual address and save. It looks good so I confirm the order just to find the confirmation email lists the incorrect address. I guess my changes didn't save? The only way I could find to contact Knix was through email which I did right away but by the time someone saw my email the order was shipped so it couldn't be changed or cancelled. They just told me to contact the shipper who won't do anything because I don't have a commercial account with them. So now I'm out 100 bucks for products I will never see. And to top it all off, the one piece of information that was correct was my email address so I now get spam emails from the Shop app which caused all this mess in the first place.”
“I could have had a wonderful experience if ANYONE had answered the telephone. I don't understand having a customer service phone number if there isn't enough manpower to monitor the phones. I made 22 phone calls, and left multiple messages to no avail. I had an issue with monies entered into my final checkout page that was not credited to the final purchase amount. I needed to speak to someone to remedy the situation but the only "person" I was able to listen to was the robotic voice that kept saying how "knix would love to help...and how a "knixpert" would be with me shortly. UGH!!”
“The bra clasp hooks are so compressed that they could not be engaged on the loop side of the clasp. It took a trial and error attempt at bending the hooks out so they could fully clip into the loops and then several attempts to compress them so that the not only fit into the loops but they snapped in place so theybwould not just slip out.. any effort to tey the clasp before shipment would have made this defect obvious but no o e bothered to check. Leaving me to be the service engineer on your product. Very very disappointing to have to modify the engineering just to try it on.”
“So, I fell for the hype, and bought a bunch of panties, loved them, then fell for the sales, and bought more $$$$! I only wear them for minor sweat protection, not period leaks, and they do their job for that. HOWEVER, after several months of washing and wearing these, they have stretched out SO MUCH, I can barely wear them. They fall down and roll up inside my pants, and ride up my crack whenever I move around. They flap in the breeze on my coolie. Not a good look for a middle aged woman constantly picking undies out of her butt. I had been wearing cotton and Lycra underwear before this fiasco, and they always held their shape extremely well. I guess I’m out $300 in expensive useless underwear. The idea is great, but they should have done long term studies on these and realized their fabric blend sucks for a very high priced panty.”
“While they are decent from a leakproof standpoint, they stretch out very easily and mine fell apart too. When I contacted customer service they basically blamed the way I washed and dried them but come on, make a better product…my other underwear aren’t unraveling. For the price point I expect better…from a customer service standpoint and product reliability. They thought they were being nice offering me 15% off but replacing them would have been better.”
“I’ve bought 4 pairs of leakproof underwear and they do roll down and sag. I found myself reaching into my waistband to pull up my underwear! They are pretty expensive too.”
“I ordered 3 pair of different styles. Two pair were a total failure. Small leak went straight thru. Third pair was somewhat better but as effective as advertised. I would not recommend these panties.”
“love the bra except - don't like any padding or very little. Wish your bras came in larger band size - I wear a 48 and your largest size was not large enough.”
“It is NOT leak proof! I used a pair of Knix Underwear on the first day of my period and I have always had a light period, just as my period began, I leaked through underwear and my jeans. Since this happened, I will never trust and/or purchase another item from this company! BUYER BEWARE!!!”
“They have a strict 30 day return. I didn't get to pick up my package from the UPS store for a few days because of family emergencies. Now my purchase is inillegible for. a refund. I am plus sized & ordered an XXXL sized bra. I couldn't even get it over my shoulders. What kind of sizing is that? Extremely disappointed with their policies & product.”
“The panties and sleep shorts fit great and are super comfy but did have a couple issues that ruin them for me!
I am not sure if my body is just weird or my terrible posture has me leaning forward too much but I was very much leaking out the top front of the bikini panties. The absorbent area is just slightly too short in the front. Ended up with a weird blood stain in the front of my jeans.
Now the sleep shorts... I said YOLO after getting them and went to bed with nothing else but them and woke up about 2 hours later to blood stained sheets and went to the bathroom where I proceeded to create a full on crime scene requiring a 2am shower and complete bathroom cleaning from the floor to parts of the toilet I didn't know existed. The blood was just pooling and not absorbing well so it was smeared all over my body and proceeded to smear and drip all down the toilet when I sat down. I definitely will use these expensive panties as "overflow" in place of a pad but they can't be trusted on their own as advertised.”
“Poor quality. The Knix sport bra breaks at the strap holes and the seams unravel in less than 3 months. I bought two, and I hand wash them and air dry them. Will not buy again.”
“Ads are great and reel you in but I will never buy again, so don't do it. The bras sizing is not true to size, they have totally lost their shape and the buckles don't hold the straps in place anymore. They are so ill fitting after a couple of months they are garbage! Waste of money!”
“After spending almost $500 on Kniz bra I can confidently say “don’t do it!!” The bras will eventually stretch and slip off your shoulders. You will wish this was because you’re losing weight but unfortunately this can’t be true, because all your other non-knix bras fit exactly the same. As they always have. The hardware on these bras are cheap….and I mean…cheap!! At least it feels like they are. There’s is nothing good about these bras except the commercials/ads for them are cute.”
“One of my bra's straps came twisted, as in, unable to be untwisted. Customer service took care of it quickly but was a bit of a let down (excuse the pun) as a first-time buyer.”
“The material is great - smooth, silky, feels like air - but the sizing at the start is brutal. They fit extremely tight at the start and it takes a long long time for them to "break in." Too long. And in the three mediums I bought, not one pair fits the same as the other. Inconsistent based on colour and design it seems.”
