Knots.ph Reviews

Name: Knots.ph
Address: 8405, Mayapis, 8405, Mayapis, Makati
Rating: 4.84

4.8 Rating 1,390 Reviews

96 %

of reviewers recommend Knots.ph

4.8

Based on 1,390 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Knots.ph:

Knots flowers and more answers to all your floral needs! We handpicked the freshest and most exquisite flowers at the most affordable prices! We provide gorgeous flower bouquets and flower arrangements, suitable for any occasions like Valentine's Day, Mother's Day, Birthdays, Anniversaries, and Weddings.

Visit Website

Phone:

9156025045

Email:

sales@knots.ph

Location:

8405, Mayapis,
8405, Mayapis
Makati
1203

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Knots.ph 5 star review on 23rd April 2024

Anonymous

Knots.ph 5 star review on 19th April 2024

Anonymous

Knots.ph 5 star review on 11th April 2024

Susanti Mi

John Ezekiel Mabitasan

Knots.ph 5 star review on 5th April 2024

Noreen -

275

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered flowers were good overall, but a bit different from what was described and looked like on the website. Some of the flower petals started to look dry upon delivery, and some of them were replaced with alternative ones due to their unavailability. In addition, it was delivered 25 minutes late compared to the expected delivery period, which is kind of disappointing. The store was also not that responsive in Viber. The bouquet I purchased is pricey, so I expected excellent service but was otherwise. Hope they improve soon.”

Helpful Report

Posted 2 months ago

Hi Sir Mark, We appreciate your feedback, our team will look into this and will get back to you as soon as possible. We apologize for the inconvenience that caused your disappointment. We will contact you via email after our investigation, thank you and have a good day ahead. Kathrina

Posted 2 months ago

“The outer petals of the roses had already wilted upon delivery.”

Helpful Report

Posted 5 months ago

Hello Kevin, Thank you for your feedback. Our team will look into this and our CS manager will contact you once we have checked your order. Apologies for the inconvenienced caused. Have a great day.

Posted 5 months ago

“I placed an order last week (Feb 8) and requested it to be delivered on Valentine's day. The name and date on their add-on are wrong. Fortunately, the message inside has the right name.”

Helpful Report

Posted 1 year ago

Hi Adam, Thank you for your feedback. We do apologize for the lapse in service. Our CS team will contact you asap with regard to this. Thank you and have a great day ahead.

Posted 1 year ago

“When ordering flowers for special occasions such as Valentine's Day, customers should anticipate possible delays on the part of the courier service. Their customer service is poor since they do not give updates if the order is not delivered during the expected time unless you message them first. I already expected that there'll be delay but to think that my order was received 2 hours (9pm) after the expected time (1pm to 7pm) is kinda sad and disappointing. On regular days, it seems that there's no delay on the delivery. I am hoping that orders are properly prioritized since I placed mine a week before the delivery day and I was expecting that this was properly accounted.”

Helpful Report

Posted 1 year ago

“I sent an email to correct a typo in my gift message but it was not applied. the card still showed the wrong spelling”

Helpful Report

Posted 1 year ago

Hi Ms. Melissa, Thank you for the feedback. We will investigate this matter and will contact you through email. Apologies for this. Have a great day. Kathrina

Posted 1 year ago

“To be honest, Im so disappointed. Basa yung paperbag and yung letter. This is a gift for someone then mukhang di na lang namin ibibigay, ibang bagay na lang siguro.”

Helpful Report

Posted 1 year ago

Hi Ms Eca, thank you for your feedback. We will investigate on this as soon as possible, and one of our CS executives will contact you .

Posted 1 year ago

“I would like to file a report that when the bouquet i ordered arrived in my office all 3pcs of roses are all withered…”

Helpful Report

Posted 1 year ago

Hi Wilson, Thank you for your feedback and for raising this issue with us. Our team will contact you thru email to answer this, it seems that it was mishandled during the delivery based on our investigations. Again, we apologize for the service lapse. Have a great day ahead.

Posted 1 year ago

“arrived late :(”

Helpful Report

Posted 1 year ago

Hello Sir, Thank you for your feedback, upon checking your order and with our Logistics team, it was scheduled to be delivered between 9am - 2pm. We saw also that you requested it to be delivered by 1130, but as per your conversation with our CS team, we cannot guarantee the delivery at the specified time as we also have other deliveries in the morning, but tried our best and got it delivered by 1145am. Again apologies if we didn't manage to deliver it on time requested. Thank you and have a good day ahead. - Kathrina

Posted 1 year ago

“Ordered twice and both experiences were unfortunately not that great. First was a bouquet for my mom, which turned out a bit underwhelming in person. Second was a balloon bouquet for my 13 year old daughter, which ended up too small for my liking. A standard bottle of lotion was larger than the whole thing. The colors were messed up, so I had to call them on the day of delivery because our requests weren't followed, even though the chat rep assured me they would be. I also paid extra and had to follow-up with the owner herself to get my refund back (took them 5 days). Customer service guy was accommodating though, and had my requests corrected the same day, so I'm giving them credit for that.”

Helpful Report

Posted 2 years ago

Hello Tin, thank you for your feedback, and apologies for this unfortunate incident. Our CS team will contact you with regard to this. Have a great day and stay safe. -Kathrina

Posted 2 years ago

“The equadorian is not as fresh as seen on the photo. Petals has tear on it”

Helpful Report

Posted 2 years ago

Hello Haze, Thank you for your feedback, and we apologize for this experience, let us investigate on this and one of our CS supervisors will contact you thru your email. thank you and have a great day ahead. - Kathrina

Posted 2 years ago

“Arrived on time. Special instructions followed. Flowers look slightly dry but still pretty.”

Helpful Report

Posted 2 years ago

Hi Carina, Thank you for the feedback and the positive comments about the service. As for the flowers, please allow me to apologize for this. The weather yesterday was a bit crazy, this may cause the flower to dry up during the delivery process. Nevertheless, We take feedback from our customers very seriously and will be raising this issue to our dispatch team and 3rd party couriers for us to avoid such issues from happening again. As a token of apology, I'll be arranging a discount voucher to be sent to you thru email, We would appreciate it very much if you could give me a chance to make things right for you next time. Keep safe and have a great day! Chuck CS Manager,

Posted 2 years ago

“Delivery was on time, however half of the flowers were more of yellow/green rather than pink, and did not seem fresh. It’s really not stunning at all, so I was quite disappointed. Wrapping was the same as the picture.”

Helpful Report

Posted 2 years ago

Hi Michael, thank you for leaving a feedback, we apologize if you felt disappointed with the flowers you have received. Our CS team informed us regarding this, and upon checking our production team, the pink Ecuadorian roses they used for your order is the "Mondial" pink Ecuadorian rose and usually for this type of variant outer petal will have that greenish yellow color. These batch of roses were just newly imported and we assure you we used fresh roses for your order. If you need anything do let us know, our team will be on stand by to check . Thank you and have a great day ahead. Stay safe always - Kathrina.

Posted 2 years ago

“When receive the flower is already not fresh and i just realise with very high cost compared with others seller.”

Helpful Report

Posted 3 years ago

Hi Tang, Good afternoon, thank you and we appreciate your feedback. As per checking on your order, the color of the Ecuadorian roses you chose is the natural color of Amnesia Ecuadorian roses, and our florist carefully selected fresh flowers to prepare your order. Would you be able to send us a photo of the flowers received so we can investigate further? As for the price, usually for Vday period, price will increase because of the price increase of our suppliers as well. Looking forward to your reply, and we hope we can assist you further. Have a great day ahead. Stay safe. - Kathrina

Posted 3 years ago

Knots.ph is rated 4.8 based on 1,390 reviews