Knots.ph Reviews

Name: Knots.ph
Address: 8405, Mayapis, 8405, Mayapis, Makati
Rating: 4.84

4.8 Rating 1,401 Reviews

96 %

of reviewers recommend Knots.ph

4.8

Based on 1,401 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Knots.ph:

Knots flowers and more answers to all your floral needs! We handpicked the freshest and most exquisite flowers at the most affordable prices! We provide gorgeous flower bouquets and flower arrangements, suitable for any occasions like Valentine's Day, Mother's Day, Birthdays, Anniversaries, and Weddings.

Visit Website

Phone:

9156025045

Email:

sales@knots.ph

Location:

8405, Mayapis,
8405, Mayapis
Makati
1203

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Mancie Elija Silloriquez

Knots.ph 5 star review on 29th April 2024

Anonymous

Knots.ph 5 star review on 27th April 2024

Anonymous

Knots.ph 5 star review on 23rd April 2024

Anonymous

279

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time ordering here for my parents' anniversary. Their arrangement is so beautiful!!!”

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Posted 2 years ago

“Response was very prompt and staff were kind and accommodating. They accommodated our request even if it’s rushed. It was delivered well packed and it’s pretty!!!!! My mom cried after receiving the flowers. She loved it very much. Thank you!”

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Posted 1 week ago

“It's my first time trying out Knots and it's been great! Even though my selected flowers were not available, the staff sent me an email to choose a replacement, and the choices were decent, if not better than the original! My boyfriend loved his dark roses and I will be ordering again.”

Knots.ph 5 star review on 16th February 2024

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Posted 2 months ago

“The outer petals of the roses had already wilted upon delivery.”

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Posted 5 months ago

Hello Kevin, Thank you for your feedback. Our team will look into this and our CS manager will contact you once we have checked your order. Apologies for the inconvenienced caused. Have a great day.

Posted 5 months ago

“Knots accomplished everything without my hands on it, they won by leaving a touch of mine on the gift. I love their refined approach and attention to detail. Keep up the wonderful work, and please maintain the same level of class and quality.”

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Posted 6 months ago

“Hi! I love shopping for flowers at Knots.ph because it's so easy and they always deliver gorgeous flowers right when you need it. I've ordered three times since 2022. The first one was very last minute but they still delivered on time in a matter of hours. The products are easy to view and the website allows for seamless checkout. For special requests, a CS staff would always answer promptly on Viber and they are friendly, accommodating, and very professional. It's always a pleasant experience to order gifts from them so a special occasion is made even more memorable. Thank you for your excellent service! Kudos! Five stars.”

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Posted 7 months ago

Hi Erika! Thank you for your generous review and recognition! We're glad you value our consistent service as we value your support as well. Here at Knots, our mission is to become a medium to create stronger bonds and closer relations. We understand that gift - giving is one of the best ways to get your love and appreciation across. Our team treat every order with great care and intention. Certainly, working together with you, we're able to create something more special :) Never hesitate to let us know your floral needs for any occasion. You're loved ones must be lucky and surely worthy of your reverence! To more bright and heartfelt days for you! Love, Knots

Posted 7 months ago

“Ordering here is a breeze! I ordered from their website, paid, and then got confirmation email from them. My order was delivered the same day! Their prices are reasonable, they have nice products and they arrange/package them well, and their customer service is great (they send me updates about my order via email). This will definitely be my go-to shop for gifts/flowers!”

Knots.ph 5 star review on 23rd September 2023

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Posted 7 months ago

“Amazing arrangements and effort from the team. Very efficient. Thanks to Angelica who made early delivery possible before my friend was discharged home. My friend was over the moon when she saw the goodies! Definitely will be ordering again.”

Knots.ph 5 star review on 11th September 2023

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Posted 7 months ago

Hello, Pearl! Thank you for the positive feedback! We're happy to know that your friend was pleased with the gifts :) Wishing you both the best with your health and endeavors! Best regards, Knots

Posted 6 months ago

“Amazing service and fast delivery & replies! Would purchase again!”

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Posted 8 months ago

“Always happy to order flowers at knots.ph! Very efficient, sends photo of the flowers and card before sending out so you know how it looks like! The receiver is always full of joy receiving the lovely and fresh flowers. Will always be a loyal customer of Knots❤️”

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Posted 8 months ago

“I ordered this from Singapore for delivery in Manila. The ordering process was smooth. I really appreciated receiving updates from Knots.ph throughout, until the item was delivered. My recipient loved it. I am a repeat Knots.ph because I am assured of the professionalism and the quality of the items offered. It also helps that my foreign-issued credit card is an accepted mode of payment.”

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Posted 8 months ago

“5/5, I love the service and they respond very fast via email and accommodated my call regarding payment with ease. So kind to talk to. Great products as well. Our recipient loved the cake and flowers!”

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Posted 8 months ago

“Super easy to transact and packages look lovely!”

Knots.ph 5 star review on 1st August 2023

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Posted 9 months ago

“This was my first time purchasing flowers and the first thing that caught my attention were the beautiful floral arrangements and bouquets. I was a little worried they wouldn't arrive on time due to the heavy rains but I recieved them 4 hours before my graduation so your impeccable delivery service eased my worries. I was also informed about the change in floral paper in a timely manner through viber. I dreamed of having a purple bouquet for graduation because they remind me of BTS and I was able to have my dreams realized through you.Till the next special occasion, thank you!”

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Posted 9 months ago

Congratulations on your graduation! Thank you for making us a part of this milestone and we're glad that you loved your bouquet :) It is of utmost relevance in our work that we communicate well with our clients to truly materialize your vision. Surely, purple was the perfect choice of color for you as it represents ambition and holds great value in your ARMY heart. We always strive to make your moments extra special and intimate. Thank you so much for your trust and generous review! Good luck on your future endeavors! We'll always be just a message away! Love, Knots

Posted 7 months ago

“quick and amazing service. thank you Knots team”

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Posted 9 months ago

“The flowers were beautiful and the delivery was very quick. Staff were kind and helpful. Would recommend!”

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Posted 10 months ago

“Fast and high quality products. My bestfriend loved the gift and the delivery was super fast. I was informed time to time about the update of delivery. Will definitely order again.”

Knots.ph 5 star review on 25th June 2023

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Posted 10 months ago

“Great delivery and great quality. Always on time! Thanks Knots!”

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Posted 10 months ago

“Delivery was reliable!”

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Posted 11 months ago

“Absolutely horrible customer service! Will never ever be coming back here even if it’s the last flower shop in the world. 1.) I checked my order out to two addresses and it only got sent to one. So ako pa mamomroblema to fix YOUR mistake. 2.) I emailed clarifications and I never received a response 3.) Hannah told me that order confirmation was sent to my email and NOTHING was ever sent to check details Awful awful awful!!! Negative stars if I could. It was a mistake to try out this florist — no one else has ever given me the same problems.”

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Posted 11 months ago

Hi Paula, I believe one of our colleagues already contacted and emailed you regarding the issue. Apologies if there are any confusion on your part and if we have not provided you with a service level up to your expectation. However we would like to get the facts straight. 1.) I checked my order out to two addresses and it only got sent to one. So ako pa mamomroblema to fix YOUR mistake. - As what my colleague emailed you with screenshots, We only received 1 address upon receiving your order, also when creating the order for 2 or more items, our website is only able to CAPTURE 1 ADDRESS at a time, the only option is to add different recipients for the message card. We also checked the special instructions part, there were no infos re 2nd address. 2.) I emailed clarifications and I never received a response - You only sent us an email regarding the topper options nothing about the delivery address, which my colleague Hannah addressed the same day. (Please check your email for the photos of email thread) 3.) Hannah told me that order confirmation was sent to my email and NOTHING was ever sent to check details. - Yes, our system automatically sends order confirmation to customers registered email upon creating the order. In this way, customers can double check the details of their order. We can send you a timestamp of all the email our system has sent you as proof. This is automated, our system won't miss to generate and send such information on every order. (We suggest checking your SPAM folder) I hope this clarifies your concern. Again, We strive for 100% customer satisfaction and are saddened that we did not meet your expectations. Hoping that you will still keep us in mind the next time you plan to order on your upcoming occasions. Thank you for your understanding and have a great day ahead. Sincerely, Chuck CS Manager

Posted 11 months ago

Knots.ph is rated 4.8 based on 1,401 reviews