Knots.ph Reviews

Name: Knots.ph
Address: 8405, Mayapis, 8405, Mayapis, Makati
Rating: 4.84

4.8 Rating 1,381 Reviews

96 %

of reviewers recommend Knots.ph

4.8

Based on 1,381 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Knots.ph:

Knots flowers and more answers to all your floral needs! We handpicked the freshest and most exquisite flowers at the most affordable prices! We provide gorgeous flower bouquets and flower arrangements, suitable for any occasions like Valentine's Day, Mother's Day, Birthdays, Anniversaries, and Weddings.

Visit Website

Phone:

9156025045

Email:

sales@knots.ph

Location:

8405, Mayapis,
8405, Mayapis
Makati
1203

Write Your review

Tell us how Knots.ph made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Knots.ph 5 star review on 11th April 2024

Susanti Mi

John Ezekiel Mabitasan

Knots.ph 5 star review on 5th April 2024

271

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service. However, we've noticed the arrangement of flowers look smaller in person and it doesn't look like the actual pics posted.”

Helpful Report

Posted 3 weeks ago

Hi Sam, Thank you for your honest feedback. We will investigate further what happened with this order and we will contact you via email. Apologies if we didn't manage to deliver what you expected. Have a great day. Thank you .

Posted 3 weeks ago

“The flowers were lovely but arrived after my girlfriend had left for work after 2pm ,so the surprise for her was gone, they were very apologetic but it ruined the day ,I can’t fault the flowers though in any way excellent .”

Helpful Report

Posted 1 month ago

“Easy to purchase and book. In general, the flowers arrived in good condition. However, one flower fell off into the paper bag before the lala move driver passed it to me.”

Helpful Report

Posted 3 months ago

“The flowers are very beautiful. But the delivery service failed to notify the recipient by not calling. The flower stayed in the guardhouse for 12 hours since the landline that day is not working. I even gave 2 mobile numbers to ensure that receiving the flowers will be smooth. Hoping that they would take into consideration that flowers are very sensitive.”

Helpful Report

Posted 7 months ago

Hello, Thank you for your feedback. Our CS team will contact you with regards to this and we will investigate also what happened with the delivery of your order. We apologize for any inconvenience caused. Thank you and have a great day ahead.

Posted 7 months ago

“the pink rose in the center of nicolette is almost wilted, and some of the baby breath flowers are not well coated with purple color. the packaging is presentable.”

Helpful Report

Posted 8 months ago

Hi May, Thank you for your feedback. We will investigate on this and one of our CS executives will contact you thru email. Thank you and have a great day ahead :)

Posted 8 months ago

“This is my third order from Knots.ph and the first two orders were amazing. Todays was my most expensive order and for my Fiancés birthday. Fortunately, the flowers look beautiful. Unfortunately, there was a balloon missing and the small cake was half collapsed and quite ugly. I’ll give the benefit of the doubt and order again, as should everyone. But I only give two strikes, not three, before you’re out. Please be like you once were.”

Helpful Report

Posted 10 months ago

“Flowers arrived looking sad. They were not properly handled during the delivery. A bit disappointing.”

Helpful Report

Posted 11 months ago

“The bouquet of flowers was so small and I didn't expect it to be like that. It didn't have the wow factor. :( Maybe you can add dimensions in the description and also a photo of a person holding it for scale.”

Helpful Report

Posted 1 year ago

Hi Ivorie, Thank you for your feedback, this is highly appreciated. We added the dimensions of the bouquet in the website description though :( But we will take note to add more photos so our customers can see the real size of the flower bouquet/arrangement. Have a great day and stay safe.

Posted 1 year ago

“Kind of disappointed that I was informed on the day of delivery that the vase included was unavailable. You should have said ahead of time. Part of the reason why I chose my order is because of the vase, it was partly why it was appealing.”

Helpful Report

Posted 1 year ago

Hi Sir John, Thank you for the feedback, we apologize for the service lapse, there was an issue with our inventory system, hence, our CS team didn't manage you ahead of time with regards to the vase. We will send you a message for a follow-up on this, again we are truly sorry, and we promise to do better next time.

Posted 1 year ago

“Very different from the actual picture”

Helpful Report

Posted 1 year ago

Hi Dylan, Thank you for your feedback, we will investigate on this and one of our CS representatives will contact you with regards to this. Thank you and have a great day ahead.

Posted 1 year ago

“First time buyer here. Website looks awesome and easy to navigate. Chat box powered by messenger is available but replied by a bot. Would appreciate if someone can reply to queries. I sent a few but no replies. No personal/human touch. ** Checking out and payment can be improved. If you go to the payments page and the payment option is not appropriate for you, your basket contents for checkout disappears and you have to click the item again, check out and re-fill in the details again. Quality of the flowers are excellent! My wife loved the tulips bouquet. Thankyou so much!***** However, half are already opened/bloomed. The netting may have fallen off these buds and with the temperature caused it to open already. Understandable as coming from Makati area and my delivery area is Fairview, QC. Could improve on delivery service-- Lalamove from Makati to Fairview, QC? Better with company owned small reefer vans based from experience to ensure fresh looking beautiful flowers or my delivery area is too far to ensure perfect quality bouquets*** Overall, above average experience. *** Thank you so much”

Helpful Report

Posted 1 year ago

Hi Arvin, Thank you for your honest feedback, we appreciate all the suggestions. Our team is currently in the process of improving our process from the website to logistics so we can serve our customers better. Thank you and have a great day, Kathrina.

Posted 1 year ago

“Delivery schedule - on time Delivery service - quick and smooth - they outsource it from Lalamove so I was informed before it was delivered and when it arrived Product a) The flowers I bought itself was really great. How it looked in the photos was exactly how it arrived. Loved the arrangement and the quality of the flowers! b) The packaging was unsatisfactory though. The flowers and chocolate I bought were put in a brown paper bag with special papers inside (I assume for wrapping/filling). Because it was delivered through Lalamove/motorcycle), the flower (which was in a mason jar filled with water)- the one i chose to buy, moved around a lot in the paper bag and the water spilled over the brown paper bag. Hence, the brown paper bag and everything inside was drenched in water and destroyed the paper bag. - I already gave this as feedback to the one from their team who coordinated with me via Viber. - Told them that it was not a big deal because the flowers were intact - which is really what's important - Sayang lang! I had to find something to put it in because I wasn't gonna give the flowers and chocolate as is. Haha!”

Helpful Report

Posted 1 year ago

Hi Marco, Thank you for the honest and detailed feedback. We again apologize for the mishap with your order. We should've secured the arrangement properly as we are using temporary packaging at the moment. Rest assured, this won't happen again as we are waiting for our packaging to arrive. Thank you for your kind understanding, our CS team will contact you with an e-voucher. Thank you and have a great day.

Posted 1 year ago

“The flowers were already slightly withered upon arrival. Also, the dedication card contained typos and errors.”

Helpful Report

Posted 1 year ago

Hi Gavin, Thank you for raising this matter with us. Our CS team will contact you with regards to your feedback. Apologies for any inconvenience caused. Thank you - Kathrina

Posted 1 year ago

“I ordered 2 flowers to be delivered to different address not knowing that there should be 2 different order numbers, this info could have been made clearly :-(”

Helpful Report

Posted 1 year ago

Hi Stella, Thank you for the honest feedback, our system only accepts 1 address per order as of the moment. We will take note of this and inform this our web development team so we can serve our customers better. Thank you and have a great day ahead. - Kathrina.

Posted 1 year ago

“The purchasing part was seamless. The flowers that came was a bit wilted because the shop did not provide water tubes for each of the steam. They should include that to their services.”

Helpful Report

Posted 1 year ago

“Delivered on the agreed date. The flowers though were not that fresh: the tips of the petals of the roses are already dark; the accompanying lysanthiums were already wide bloom that their final phase was imminent...but I guess this aspect can be studied further to assure freshness upon delivery... Over all impact on the recipient was positive although the product can still be improved. Price/product ratio was a bit disappointing considering that knots products are generally in the high end of the market...I expected more freshness of the flowers...in any case, I wish you more power and drive to continue improving and promoting Philippine flora! Flowers always bring warmth and joy to the heart. Thank you.”

Helpful Report

Posted 2 years ago

Hi Martina, Thank you for your feedback, this is highly appreciated, one of our CS Supervisors will contact you with regards to this. We have taken photos before the delivery, and all was in order, it was maybe because of the humid weather here in Metro Manila and the location of delivery was quite far from the pick-up, we will investigate this further as we take all this feedback seriously. This can help us be more efficient in our service. Thank you and have a great day, stay safe. - Kathrina

Posted 2 years ago

“Delivered on time but not sure if recipient was advised via phone call of the delivery. My friend was not aware of gift but was only advised by another member of household of the delivery.”

Helpful Report

Posted 2 years ago

“Parang nalinta yung flowers? Di naman fresh pag ka deliver i can send a pic if u want. I was expecting the same as what i see in the picture”

Helpful Report

Posted 2 years ago

Hi James, Good morning, thank you for your honest feedback. One of our CS executives will contact you with regards to this. As per checking with our production team, flowers used with your order just arrived from the supplier. It's just that this kind of Ecuadorian rose variety, the Country Home Ecuadorian rose, has this greening and lightish brown outer petals. But nevertheless, one from our CS team will contact you with this feedback. Thank you and have a great day ahead.

Posted 2 years ago

“Ordered 2 bouquet for my grandmas bday as a trial. Fully Paid nov 1 in the evening and scheduled delivery nov 2. Experienced terrible customer service when following up delivery of my orders. then, when the flowers arrived one bouquet looked like it used leftover flowers. Don’t bother with this shop. They will scam you.”

Knots.ph 3 star review on 2nd November 2021

Helpful Report

Posted 2 years ago

Hi Michelle Thank you for your feedback. I apologize for the experience you have encountered especially it was your grandmas birthday. I am getting one of my managers to reach out to you personally to understand the issue better and how we can help to rectify this. Please be assured that we will resolve this asap Do share more with us the bad customer service encountered so I can engaged by CS team. Cheers Sam Chief Experience Officer

Posted 2 years ago

Hi Michelle, Thank you for your honest feedback, we have spoken on the phone and explained what happened, again apologies for the inconvenience caused, and thank you for giving us the chance to rectify the issue, since we also do not want our customers to feel unhappy. Thank you again, and have a great day ahead.

Posted 2 years ago

“When you are having problems with delivery address please try other avenues to find solution to pin the address down. Better communication with customer could have been so much more appreciated.”

Helpful Report

Posted 2 years ago

Hi Gabriel, Thank you for your honest feedback. On behalf of the team, we apologize for the inconvenience caused. I have spoken to our CS team and they experience difficulties with the address given, but of course, we should have been more proactive in checking thoroughly before anything else. Rest assured this won't happen again, an email from our team will be sent with regards to this. Thank you for your kind understanding, have a great day ahead :) - Kathrina

Posted 2 years ago

Knots.ph is rated 4.8 based on 1,381 reviews