Knots.ph Reviews

Name: Knots.ph
Address: 8405, Mayapis, 8405, Mayapis, Makati
Rating: 4.84

4.8 Rating 1,381 Reviews

96 %

of reviewers recommend Knots.ph

4.8

Based on 1,381 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Knots.ph:

Knots flowers and more answers to all your floral needs! We handpicked the freshest and most exquisite flowers at the most affordable prices! We provide gorgeous flower bouquets and flower arrangements, suitable for any occasions like Valentine's Day, Mother's Day, Birthdays, Anniversaries, and Weddings.

Visit Website

Phone:

9156025045

Email:

sales@knots.ph

Location:

8405, Mayapis,
8405, Mayapis
Makati
1203

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Knots.ph 5 star review on 11th April 2024

Susanti Mi

John Ezekiel Mabitasan

Knots.ph 5 star review on 5th April 2024

271

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were wilted. Very disappointed.”

Helpful Report

Posted 1 month ago

Hi Iris, Thank you for sending your feedback. Apologies for the lapse in our service. We have investigated what happened with your order, the flower arrangement was in good condition before the delivery, but unfortunately, it was mishandled during the delivery ;( The type of roses used in the arrangement is very delicate and this resulted to the wilted rose you received. Our CS team will contact you ASAP so we can send you a complimentary bouquet. Again, thank you for raising this issue with us. We will look into this internally whats the best way possible to prevent this from happening again. Have a great day ahead. Kathrina

Posted 1 month ago

“I'd like to file a complaint. When the flowers were handed over, the fairy lights that I paid as an add on weren't turned on so during the entire time of my fiancé's bridal party, they had no idea there were fairy lights inside the bouquet making the add on that I paid for completely useless...”

Helpful Report

Posted 3 months ago

“Absolutely horrible customer service! Will never ever be coming back here even if it’s the last flower shop in the world. 1.) I checked my order out to two addresses and it only got sent to one. So ako pa mamomroblema to fix YOUR mistake. 2.) I emailed clarifications and I never received a response 3.) Hannah told me that order confirmation was sent to my email and NOTHING was ever sent to check details Awful awful awful!!! Negative stars if I could. It was a mistake to try out this florist — no one else has ever given me the same problems.”

Helpful Report

Posted 11 months ago

Hi Paula, I believe one of our colleagues already contacted and emailed you regarding the issue. Apologies if there are any confusion on your part and if we have not provided you with a service level up to your expectation. However we would like to get the facts straight. 1.) I checked my order out to two addresses and it only got sent to one. So ako pa mamomroblema to fix YOUR mistake. - As what my colleague emailed you with screenshots, We only received 1 address upon receiving your order, also when creating the order for 2 or more items, our website is only able to CAPTURE 1 ADDRESS at a time, the only option is to add different recipients for the message card. We also checked the special instructions part, there were no infos re 2nd address. 2.) I emailed clarifications and I never received a response - You only sent us an email regarding the topper options nothing about the delivery address, which my colleague Hannah addressed the same day. (Please check your email for the photos of email thread) 3.) Hannah told me that order confirmation was sent to my email and NOTHING was ever sent to check details. - Yes, our system automatically sends order confirmation to customers registered email upon creating the order. In this way, customers can double check the details of their order. We can send you a timestamp of all the email our system has sent you as proof. This is automated, our system won't miss to generate and send such information on every order. (We suggest checking your SPAM folder) I hope this clarifies your concern. Again, We strive for 100% customer satisfaction and are saddened that we did not meet your expectations. Hoping that you will still keep us in mind the next time you plan to order on your upcoming occasions. Thank you for your understanding and have a great day ahead. Sincerely, Chuck CS Manager

Posted 11 months ago

“Still waiting for my delivery. Panic mode. Nobody is replyi g”

Helpful Report

Posted 11 months ago

Hi Ms. Marge, As per checking your order 26777 has already been delivered, and our CS team has been communicating with you thru Viber. For your other order, delivery is by 3pm and the logistics them is already arranging your order for dispatch. Please advise.

Posted 11 months ago

“Very bad choice of delivery personel. The delivery guy fumed at my girlfriend for the surprise flower delivery I ordered for an additional 50 pesos even though the store already told me that there will be no additional cost. Very traumatizing smh.”

Helpful Report

Posted 1 year ago

“Sobrang nakaka disappoint tong shop na to nag order ako last Feb 9 and nag pay thru Bdo and nagreply sa email kasi sabi sa instructions send proof or payment. For Feb 14 sana then Feb 11 12am naka receive ako ng cancelled order so nag chat ako sa FB nila, ginawan ako ng bagong order number.. then nagising ako may tumatawag na lalamove ayun dineliver na!!! For Feb 14 sana yun!!! Sinira nyo yung surprise!! Napaka tanga nyo nagpa order form pa kayo kung kayo ding gagawa ng decision.”

Helpful Report

Posted 1 year ago

Hi CK, Thank you for your honest feedback. As per checking on what happened with your order, our system auto-canceled the order since we didn't receive any screenshot of the payment made, hence when you sent us a message yesterday only with the payment that's when our CS team recreated your order for today's delivery. We don't want our customers to be unhappy or dissatisfied with our service, apologies for this. Our CS Supervisor will call you with regards to this so we would know the next step and we hope you can give us a chance to make things right. Thank you and have a great day ahead. - Kathrina

Posted 1 year ago

“Very bad experience, paid for a gift to be delivered and they did not deliver the gift and were rude as well, demanding payment for their failure to deliver the gift!”

Helpful Report

Posted 1 year ago

Hello Ma’am, Good day. Thank you for you feedback, we have checked on this and we tried to deliver the items yesterday, but when our courier reached the place of delivery, there was no recipient with that name living in the address or in that area, mobile number you also provided was wrong so our courier returned the items to our HQ. Our logistics team were contacting you since yesterday for the correct number so we can contact the recipient but till now we received no response 😞. We hope you can coordinate with our CS team, since we have tried to deliver this yesterday. Thank you and have a great day ahead.

Posted 1 year ago

“I chose this shop because it was recommended by some of my friends. I actually had a go-to flower shop, but I decided to take a chance on this one. To say that I regret that decision is an understatement. The flowers were godawful. They looked like they've been on display for weeks. They were so wilted and practically brown. I was so ashamed to give it to my girlfriend for our anniversary.”

Helpful Report

Posted 2 years ago

Hi Mitch, thank you for the feedback. First of all, we want to apologize for the experience you had with the flowers you have received. We have internally investigated this and as per confirmation with our florists, the flowers used were China Champagne Shimmer roses were new stocks, it's just that this type of variety of roses has this curly type of petals that looks a bit wilted but all are fresh. But nevertheless, we don't want to leave a bad impression on our customers and would want you to know we take these matters seriously our CS called you to re-arrange a new bouquet to be sent, again thank you for your kind understanding have a great day and stay safe always :)

Posted 2 years ago

“Firstly, it was so much of a hassle that the delivery surcharge has to be made separately. 2ndly, I was gonna order additional items that were available online but are actually not physically available. Tell me about the hassle. Lastly, the color that I initially ordered for the tulips are pink and wasn’t available so they offered me other color options. I clearly said you can decide but NOT YELLOW. guess what they sent my girl? YELLO TULIPS. Thank you for ruining it for me. I clearly said any other color except that and you sent it. I don’t think I’ll consider ordering from them again.”

Helpful Report

Posted 2 years ago

Hi Sheena, Thank you for your feedback. We will investigate this and will contact you via email so we can coordinate accordingly. As for the delivery surcharge, we have Free delivery within Metro Manila but outside Metro Manila, we need to charge an extra delivery charge that's why there are additional surcharges. Thank you and apologies for the inconvenience caused.

Posted 2 years ago

“very bad. they gave me a dead one on my wedding day . do not buy from this shop on your special day”

Helpful Report

Posted 2 years ago

Hi Phoebe, One of our CS Supervisors spoke to you awhile ago with regards to the flower you have received, and again we do apologize for this, as before dispatch we made sure flowers were okay before delivery and a photo also was sent to you via Viber and all flowers were fine since it just arrived from our supplier. We will investigate further how the 3rd party courier handled the delivery since it arrive this way. We know that this is a very important day, we wanted to send you a new bouquet but as per your partner, it won't be necessary since the ceremony is over. we will coordinate with you via viber for the complimentary bouquet we wish to send to you to make up for this. Thank you for your utmost understanding, have a great day ahead. - Kathrina.

Posted 2 years ago

“I was appalled that the rider waited for 30 minutes at the drop-off venue just because the person who dispatched my orders gave me the wrong address. It was meant as a surprise. However, I received a phone call from you. Then from the rider. And finally from the hotel in the middle of our date lunch. And they are not just a single phone call that resolved the problem. I clearly typed in the order form the complete instructions and even mentioned the exact drop-off point in the phone call. I had to make up excuses, alibis, and lies to cover up what was really going on. I will not order from you guys if you are that incompetent ever again. Thanks!”

Helpful Report

Posted 2 years ago

Hi Alvin, Thank you for your feedback, we will investigate accordingly with our dispatch team what happened with the delivery of your order. Apologies for any inconvenience caused, rest assured we will check on this and contact you as soon as we have the details. Have a great day and stay safe . - Kathrina.

Posted 2 years ago

“5/5 for me. Quick delivery and happy girlfriend. :)”

Helpful Report

Posted 2 years ago

“to blame a squished and wilted looking boquet to the mishandling of the courier does is not an excuse because the courier was booked by your company and it has nothing to do with the end customer. therefore, knots.ph is accountable for the problem. there are easy ways to mitigate these problems like placing items in a box or some sort of better packaging, having your own in-house courier or using an enclosed vechicle to do the delivery.”

Helpful Report

Posted 2 years ago

Hi Andrew, thank you for the feedback. We have sent you a message personally with regards to the issues of the delivery. We apologise again for the inconvenienced caused. This feedback would help us to improve our operations. Have a great day aheadand always stay safe. - Kathrina

Posted 2 years ago

“Order was made in 2019”

Helpful Report

Posted 3 years ago

Hi Fico, Apologies if you received an email with regards to your order made last 2019. There was a system issue with the updates and we are already coordinating this with our vendor. Thank you . We hope for your kind understanding. - Kyla

Posted 3 years ago

Knots.ph is rated 4.8 based on 1,381 reviews