Knots.ph Reviews

Name: Knots.ph
Address: 8405, Mayapis, 8405, Mayapis, Makati
Rating: 4.83

4.8 Rating 1,661 Reviews

96 %

of reviewers recommend Knots.ph

4.8

Based on 1,661 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Knots.ph:

Knots flowers and more answers to all your floral needs! We handpicked the freshest and most exquisite flowers at the most affordable prices! We provide gorgeous flower bouquets and flower arrangements, suitable for any occasions like Valentine's Day, Mother's Day, Birthdays, Anniversaries, and Weddings.

Visit Website

Phone:

9156025045

Email:

sales@knots.ph

Location:

8405, Mayapis,
8405, Mayapis
Makati
1203

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334

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very responsive and accomodating”

Helpful Report

Posted 1 week ago

“You didn't deliver as promise. Just contacted my boyfriend at noon but until end of the day he didn't receive anything. So disappointing!”

Helpful Report

Posted 3 weeks ago

Hi Chalalai, We’re very sorry to hear about your experience and truly understand your disappointment. As per our latest update from the third-party courier, the item was marked as delivered earlier today. That said, we take this matter seriously and will investigate it immediately to ensure that nothing was missed or mishandled. Please accept our sincerest apologies for the inconvenience caused. Your satisfaction is essential to us, and we will be in touch with you directly to resolve this as quickly as possible. Thank you for bringing this to our attention. Kathrina

Posted 3 weeks ago

“Terrible experience overall. I tried to order Mother's Day flowers for my mom. The whole process took over 2 hours, and I ended up canceling the order. I couldn't place the order online because of an error message saying I needed to chat or call the company directly to submit my order because the recipient was outside of Metro Manila. However, their site states that they could still deliver to Bacoor, Cavite for a delivery surcharge of 300 pesos. I was happy to pay the extra charge. I opened the chat, and after 20 minutes of no responses, I tried to reach them on WhatsApp. The agent monitoring WhatsApp tried to send me to their Viber account via a non-working link. When I notified them that the link didn't work, they sent a new one, but no one responded to me there. When I told them no one was responding to my chat, suddenly agent Jackie responded after half an hour. No acknowledgment or apology for the communication delay. I told Jackie about the issue. No apology for that, either. Jackie took a long time to respond to every message. They said to fill out the form with my order details. I asked whether they meant I should send the details via chat or fill out the form that didn't allow me to proceed. They said "Yes" (to my two different questions). When I asked them to clarify, they said to fill out the online form. I did — again — and I relayed the same error message that would not allow me to proceed with my order. They then said to type the order details via chat instead. I sent those over after just a few minutes. They responded a few minutes later saying they needed just a minute to manually enter my info and send a link for online payment. I waited for another 30 minutes before they responded, only to tell me that the delivery surcharge was now 700 pesos, contrary to the 300 pesos posted on their website. There was no explanation about the discrepancy, so false advertising. Again, this whole process took over 2 hours. I didn't want to give up because I wanted to send my mom beautiful flowers, but here we are. No flowers, just really appalling service from Knots.ph, especially agent Jackie. Do yourself a favor and buy from a different company. Knots.ph was NOT worth the hassle.”

Helpful Report

Posted 2 months ago

Dear Richie, Thank you for taking the time to share your experience with us. We sincerely apologize that we did not meet your expectations on this occasion. Your feedback is extremely important to us, and we take all concerns seriously. Our customer service team has been informed and will be reaching out to you via email shortly to better understand the situation and to find a resolution. At Knots Flowers and More we are committed to providing high-quality service, and your feedback helps us learn and improve. We truly appreciate your patience and the opportunity to make things right. Thank you once again for bringing this to our attention. Sincerely, Knotsph Team

Posted 2 months ago

“Disappointing service & delivery issues I placed an order on Mar 5, expecting delivery between 9 AM – 2PM the next day, as was initially confirmed. However, despite constant tracking, my order remained “being processed” even until the morning of March 7. Communication was also difficult. I tried reaching out via WhatsApp, but getting a straight answer on the status and delivery location was nearly impossible. I paid a premium fee to ensure timely delivery, yet the delay caused unnecessary inconvenience during a critical time. If you promise scheduled deliveries, you must ensure that they are met. Extremely disappointing experience. I cannot recommend this service based on my experience.”

Helpful Report

Posted 4 months ago

Dear Ms. Carole, Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced regarding your order placed on March 5. We will investigate further what happened with your order, and we will get back to you as soon as we have gathered the necessary information. Your feedback is vital in helping us improve. Thank you for your understanding, and we appreciate your patience. Best regards, Kathrina - Knots.ph

Posted 4 months ago

“Your lack of responsiveness is unacceptable. Our order was delayed by half an hour, disrupting our celebration. If you cannot manage timely deliveries, please reconsider the number of orders you accept. Additionally, your customer care line was repeatedly ringing and then disconnecting, making it impossible to seek assistance. This level of service is highly disappointing.”

Helpful Report

Posted 5 months ago

Hello, Thank you for sharing your feedback with Knots Flowers and More. We sincerely apologize for the lapses on our end and for any inconvenience we may have caused you. We take this matter seriously and are committed to ensuring that it does not happen again in the future. Your experience is important to us, and we appreciate your understanding as we work to improve our services. If you have any further concerns or suggestions, please feel free to reach out. We value your patronage and hope to serve you better in the future. Warm regards, The Knots Flowers and More Team

Posted 4 months ago

“scheduled 6-10pm delivery pero past 10 na actually 11pm na as of nthis writing, wala pa rin yung flowers lmao. Tried to contact them, wala din matinong response. They don’t even send updates or notifs sa orders. Sayang oras at pera dito to be honest. Nakakadisappoint. They wasted our time :)”

Helpful Report

Posted 5 months ago

Hello Angel, Thank you for your valuable feedback. We sincerely apologize for late delivery of the flowers you ordered and for our delayed responses and lack of updates regarding your order. We were overwhelmed with an unexpected surge in orders, which regrettably impacted our service standards. To assist you more effectively, kindly provide your order number by replying to this email. We appreciate your understanding and look forward to resolving this matter promptly. Best regards, Knots.ph Team.

Posted 5 months ago

“I ordered flowers for valentines day but didnt arrived, kindly refund, your not even answering inquiries, no notice if the item was dispatch not even contacting if the item will be delayed, to think that we already paid in advance just to have this kind of service”

Helpful Report

Posted 5 months ago

Hello Sir/Ma'am, Thank you for your valuable feedback. We sincerely apologize for our delayed responses and lack of updates regarding your order. We were overwhelmed with an unexpected surge in orders, which regrettably impacted our service standards. To assist you more effectively, kindly provide your order number by replying to this email. We appreciate your understanding and look forward to resolving this matter promptly. Best regards, Knots.ph Team.

Posted 5 months ago

“The bouquet arrived with flowers squished on one side with wrinkled wrappers. Some of the petals fell inside the paper bag. The ecuadorian rose is also dry already. Messaged them about the issues and there was no response at all. Sad about my experience as the bouquet was supposed to be a gift.”

Helpful Report

Posted 11 months ago

“Flower looks better in photos, the flowers arrived didn't look full? i don't know how to fully explain this but just look at the photo and compare and on top of that, Their "track my order" feature DOES NOT WORK. Also if you purchase a greeting card, they don't allow you to add your message there so it really defeats the purpuse of the greeting card. If you're ordering from abroad, just don't.”

Helpful Report

Posted 1 year ago

Hello Aira, Thank you for the feedback. First of all, we want to apologize for the experience you had with the flowers received. We will investigate on this further and one of our Customer Service Associates will coordinate with you via email.

Posted 1 year ago

“Flowers were wilted. Very disappointed.”

Helpful Report

Posted 1 year ago

Hi Iris, Thank you for sending your feedback. Apologies for the lapse in our service. We have investigated what happened with your order, the flower arrangement was in good condition before the delivery, but unfortunately, it was mishandled during the delivery ;( The type of roses used in the arrangement is very delicate and this resulted to the wilted rose you received. Our CS team will contact you ASAP so we can send you a complimentary bouquet. Again, thank you for raising this issue with us. We will look into this internally whats the best way possible to prevent this from happening again. Have a great day ahead. Kathrina

Posted 1 year ago

“I'd like to file a complaint. When the flowers were handed over, the fairy lights that I paid as an add on weren't turned on so during the entire time of my fiancé's bridal party, they had no idea there were fairy lights inside the bouquet making the add on that I paid for completely useless...”

Helpful Report

Posted 1 year ago

“Absolutely horrible customer service! Will never ever be coming back here even if it’s the last flower shop in the world. 1.) I checked my order out to two addresses and it only got sent to one. So ako pa mamomroblema to fix YOUR mistake. 2.) I emailed clarifications and I never received a response 3.) Hannah told me that order confirmation was sent to my email and NOTHING was ever sent to check details Awful awful awful!!! Negative stars if I could. It was a mistake to try out this florist — no one else has ever given me the same problems.”

Helpful Report

Posted 2 years ago

Hi Paula, I believe one of our colleagues already contacted and emailed you regarding the issue. Apologies if there are any confusion on your part and if we have not provided you with a service level up to your expectation. However we would like to get the facts straight. 1.) I checked my order out to two addresses and it only got sent to one. So ako pa mamomroblema to fix YOUR mistake. - As what my colleague emailed you with screenshots, We only received 1 address upon receiving your order, also when creating the order for 2 or more items, our website is only able to CAPTURE 1 ADDRESS at a time, the only option is to add different recipients for the message card. We also checked the special instructions part, there were no infos re 2nd address. 2.) I emailed clarifications and I never received a response - You only sent us an email regarding the topper options nothing about the delivery address, which my colleague Hannah addressed the same day. (Please check your email for the photos of email thread) 3.) Hannah told me that order confirmation was sent to my email and NOTHING was ever sent to check details. - Yes, our system automatically sends order confirmation to customers registered email upon creating the order. In this way, customers can double check the details of their order. We can send you a timestamp of all the email our system has sent you as proof. This is automated, our system won't miss to generate and send such information on every order. (We suggest checking your SPAM folder) I hope this clarifies your concern. Again, We strive for 100% customer satisfaction and are saddened that we did not meet your expectations. Hoping that you will still keep us in mind the next time you plan to order on your upcoming occasions. Thank you for your understanding and have a great day ahead. Sincerely, Chuck CS Manager

Posted 2 years ago

“Still waiting for my delivery. Panic mode. Nobody is replyi g”

Helpful Report

Posted 2 years ago

Hi Ms. Marge, As per checking your order 26777 has already been delivered, and our CS team has been communicating with you thru Viber. For your other order, delivery is by 3pm and the logistics them is already arranging your order for dispatch. Please advise.

Posted 2 years ago

“Very bad choice of delivery personel. The delivery guy fumed at my girlfriend for the surprise flower delivery I ordered for an additional 50 pesos even though the store already told me that there will be no additional cost. Very traumatizing smh.”

Helpful Report

Posted 2 years ago

“Sobrang nakaka disappoint tong shop na to nag order ako last Feb 9 and nag pay thru Bdo and nagreply sa email kasi sabi sa instructions send proof or payment. For Feb 14 sana then Feb 11 12am naka receive ako ng cancelled order so nag chat ako sa FB nila, ginawan ako ng bagong order number.. then nagising ako may tumatawag na lalamove ayun dineliver na!!! For Feb 14 sana yun!!! Sinira nyo yung surprise!! Napaka tanga nyo nagpa order form pa kayo kung kayo ding gagawa ng decision.”

Helpful Report

Posted 2 years ago

Hi CK, Thank you for your honest feedback. As per checking on what happened with your order, our system auto-canceled the order since we didn't receive any screenshot of the payment made, hence when you sent us a message yesterday only with the payment that's when our CS team recreated your order for today's delivery. We don't want our customers to be unhappy or dissatisfied with our service, apologies for this. Our CS Supervisor will call you with regards to this so we would know the next step and we hope you can give us a chance to make things right. Thank you and have a great day ahead. - Kathrina

Posted 2 years ago

“Very bad experience, paid for a gift to be delivered and they did not deliver the gift and were rude as well, demanding payment for their failure to deliver the gift!”

Helpful Report

Posted 2 years ago

Hello Ma’am, Good day. Thank you for you feedback, we have checked on this and we tried to deliver the items yesterday, but when our courier reached the place of delivery, there was no recipient with that name living in the address or in that area, mobile number you also provided was wrong so our courier returned the items to our HQ. Our logistics team were contacting you since yesterday for the correct number so we can contact the recipient but till now we received no response 😞. We hope you can coordinate with our CS team, since we have tried to deliver this yesterday. Thank you and have a great day ahead.

Posted 2 years ago

“I chose this shop because it was recommended by some of my friends. I actually had a go-to flower shop, but I decided to take a chance on this one. To say that I regret that decision is an understatement. The flowers were godawful. They looked like they've been on display for weeks. They were so wilted and practically brown. I was so ashamed to give it to my girlfriend for our anniversary.”

Helpful Report

Posted 3 years ago

Hi Mitch, thank you for the feedback. First of all, we want to apologize for the experience you had with the flowers you have received. We have internally investigated this and as per confirmation with our florists, the flowers used were China Champagne Shimmer roses were new stocks, it's just that this type of variety of roses has this curly type of petals that looks a bit wilted but all are fresh. But nevertheless, we don't want to leave a bad impression on our customers and would want you to know we take these matters seriously our CS called you to re-arrange a new bouquet to be sent, again thank you for your kind understanding have a great day and stay safe always :)

Posted 3 years ago

“Firstly, it was so much of a hassle that the delivery surcharge has to be made separately. 2ndly, I was gonna order additional items that were available online but are actually not physically available. Tell me about the hassle. Lastly, the color that I initially ordered for the tulips are pink and wasn’t available so they offered me other color options. I clearly said you can decide but NOT YELLOW. guess what they sent my girl? YELLO TULIPS. Thank you for ruining it for me. I clearly said any other color except that and you sent it. I don’t think I’ll consider ordering from them again.”

Helpful Report

Posted 3 years ago

Hi Sheena, Thank you for your feedback. We will investigate this and will contact you via email so we can coordinate accordingly. As for the delivery surcharge, we have Free delivery within Metro Manila but outside Metro Manila, we need to charge an extra delivery charge that's why there are additional surcharges. Thank you and apologies for the inconvenience caused.

Posted 3 years ago

“very bad. they gave me a dead one on my wedding day . do not buy from this shop on your special day”

Helpful Report

Posted 3 years ago

Hi Phoebe, One of our CS Supervisors spoke to you awhile ago with regards to the flower you have received, and again we do apologize for this, as before dispatch we made sure flowers were okay before delivery and a photo also was sent to you via Viber and all flowers were fine since it just arrived from our supplier. We will investigate further how the 3rd party courier handled the delivery since it arrive this way. We know that this is a very important day, we wanted to send you a new bouquet but as per your partner, it won't be necessary since the ceremony is over. we will coordinate with you via viber for the complimentary bouquet we wish to send to you to make up for this. Thank you for your utmost understanding, have a great day ahead. - Kathrina.

Posted 3 years ago

“I was appalled that the rider waited for 30 minutes at the drop-off venue just because the person who dispatched my orders gave me the wrong address. It was meant as a surprise. However, I received a phone call from you. Then from the rider. And finally from the hotel in the middle of our date lunch. And they are not just a single phone call that resolved the problem. I clearly typed in the order form the complete instructions and even mentioned the exact drop-off point in the phone call. I had to make up excuses, alibis, and lies to cover up what was really going on. I will not order from you guys if you are that incompetent ever again. Thanks!”

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Posted 3 years ago

Hi Alvin, Thank you for your feedback, we will investigate accordingly with our dispatch team what happened with the delivery of your order. Apologies for any inconvenience caused, rest assured we will check on this and contact you as soon as we have the details. Have a great day and stay safe . - Kathrina.

Posted 3 years ago

Knots.ph is rated 4.8 based on 1,661 reviews