Knots.ph Reviews

Name: Knots.ph
Address: 8405, Mayapis, 8405, Mayapis, Makati
Rating: 4.84

4.8 Rating 1,395 Reviews

96 %

of reviewers recommend Knots.ph

4.8

Based on 1,395 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Knots.ph:

Knots flowers and more answers to all your floral needs! We handpicked the freshest and most exquisite flowers at the most affordable prices! We provide gorgeous flower bouquets and flower arrangements, suitable for any occasions like Valentine's Day, Mother's Day, Birthdays, Anniversaries, and Weddings.

Visit Website

Phone:

9156025045

Email:

sales@knots.ph

Location:

8405, Mayapis,
8405, Mayapis
Makati
1203

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Knots.ph 5 star review on 29th April 2024

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Knots.ph 5 star review on 27th April 2024

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Knots.ph 5 star review on 23rd April 2024

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Knots.ph 5 star review on 19th April 2024

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Knots.ph 5 star review on 11th April 2024

Susanti Mi

277

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery time did not make it on time. Driver got lost.”

Helpful Report

Posted 2 years ago

“I had a smooth transaction when I ordered but got disappointed during delivery. I understand that it was Mother's Day which is why I scheduled my delivery in the morning. It was already 11am and I haven't gotten an update from them so I had to message them to ask about my order, turns out the flowers were still with them and still not on the way. I would understand that it's hard to book a driver but I would also really appreciate if they informed me earlier just so I know what to expect. I even offered to help book lalamove cause I feel like they weren't prioritizing my order despite the delay. When I ask about what time I can expect to receive the flowers, they would tell me that they couldn't give an ETA. Hope that this doesn't happen to other customers, a simple update can make a big difference in our overall experience.”

Helpful Report

Posted 2 years ago

Hi Sam, thank you for your honest feedback. We apologize for the unpleasant experience you had with the delivery of your order. We investigated on what happened with your order but since the deluivery is outside Metro Manila, we really had a hard time to book it . All orders that we have received that have deliveries outside the Metro were booked by 7am , but we have issues with the courier (because of the peak period) hence your order was picked up at a later time. We usually don't accept orders outside Metro Manila during peak period ;( but nevertheless we accepted this order hoping we won't be having issues with the delivery. Again we do apologize and we are thankful with this feedback as it can help us improve more in our process and operations. Please do note that we value each of our customers and each customer will always be our number 1 priority. Thank you and have a great day ahead Stay safe always - Kathrina

Posted 2 years ago

“Flowers are pretty and so is the arrangement.😊 However, not fresh upon delivery. 😔 In terms of customer service, overall experience was good. Response is very prompt. I just had a concern regarding the delivery as i was supposed to pick it up from the store. No feedback from the person contacted via Viber that store at Ayala Manila Bay was closed when in fact i wrote in the order form that it was for pick up. I only knew about it during the day of delivery. Good thing, they were able to book a rider and delivered it on time.”

Helpful Report

Posted 3 years ago

Hi Aila, Thank you for your feedback. As per checking with the Customer Service team, the order form was no indication that it was for pick-up at Ayala, and only "for pick-up", and when they created the order they have stated in the e-mail pick-up is at Poblacion since our shop at Ayala Malls Manila Bay is still closed. Also as for the flowers used in your order, it was a new batch of flowers that came in from the supplier, and before the courier you booked collected the order, flowers are all in good shape. Nevertheless, we appreciate all the feedback, and we apologise for any inconvenience caused. This can help us be more pro-active to improve in our process. Have a great day and stay safe! - Kyla.

Posted 3 years ago

“You forgot to place or give us how to preserve the flowers. Do not give info that too last minute like you do not have the color of paper to wrap the flowers! Always be ready for a candle of the cake of course!”

Helpful Report

Posted 3 years ago

Hi Mary, Thank you for your feedback, this can help us improve in our process, we apologise for any inconvenience it caused. Our team will contact you with regards to your feedback. Thank you and have a great day, stay safe always. - Kyla

Posted 3 years ago

“Packaging can be improved”

Helpful Report

Posted 3 years ago

Hi Ria, Thank you for your feedback, this one will help our team to be more pro active in looking into better ways on how we can improve. Have a great day and stay safe.

Posted 3 years ago

Knots.ph is rated 4.8 based on 1,395 reviews