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Knotty Tie Co. Reviews

4.7 Rating 2,206 Reviews

93 %

of reviewers recommend Knotty Tie Co.

Company Reviews

Product Reviews

4.7

Based on 2,206 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Knotty Tie Co.:

As a social enterprise since our start, we're passionate about creating meaningful employment opportunities for skilled resettled refugees. Their professional skills, combined with our advanced printing and production technology, results in the highest quality products possible in an environmentally responsible way.

Visit Website

Phone:

(303) 954-9470

Email:

team@knottytie.com

Location:

926 W 10th Avenue, ,,
926 W 10th Avenue, ,
Denver
80204

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Knotty Tie Co. 5 star review on 29th March 2024

Knotty Tie Co. 4 star review on 25th March 2024

Knotty Tie Co. 4 star review on 25th March 2024

Knotty Tie Co. 5 star review on 16th March 2024

Knotty Tie Co. 4 star review on 13th March 2024

Knotty Tie Co. 5 star review on 27th February 2024

Knotty Tie Co. 5 star review on 15th February 2024

159

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“While I loved the experience and concept, unfortunately i felt the tie was too low quality to wear. The contrast as suggested in the photos online do not match the product I received. The colors were more muted, the finer patterns were too muddied to be able to see, and the whole thing lacked the depth and vibrancy of the images online”

Posted 4 months ago

Hi David, Thanks for sharing your feedback. We are sorry to hear the tie did not meet your expectations! While colors can look different from screen to screen, we do offer a ColorMatch Chart to confirm colors in person before ordering. We will be reaching out to you shortly via email to look into the issues you mentioned and see what we can do to help. Best, The Knotty Tie Team

Posted 4 months ago

“The pre-tied bow tie is not tied very tight, and getting it latched is cumbersome.”

Posted 5 months ago

Hi Chad, Thanks for sharing your feedback. We are sorry to hear your bow tie did not meet your expectations! We stand behind our product quality and will be reaching out to you via email shortly to touch base on this. Best, The Knotty Tie Team

Posted 5 months ago

“Still waiting for new scarf logo design from you”

Posted 6 months ago

“10 dollars to ship a tie?!?!?”

Posted 8 months ago

Hi Gibson, Thanks for sharing your feedback. We do charge for shipping at cost, we are sorry if it was more than you expected. We hope you are enjoying the necktie and are always available to help with any questions or concerns at team@knottytie.com. Thanks, The Knotty Tie Team

Posted 8 months ago

“Tie looks faded and feels cheap/loose. Way too much money for this. Over $60 with shipping for a tie I’ll never wear and they won’t accept returns.”

Posted 8 months ago

Hi Jonathan, Thanks for your feedback. We are sorry you were unsatisfied with your order. We will be reaching out to touch base about this soon so please keep an eye out for an email from us. Best, The Knotty Tie Team

Posted 8 months ago

“White tie was not textured as expected. Custom designed tie/suspenders were more blue than black/gray. Much different than online view.”

Posted 10 months ago

Hi Peter, Thank you for your feedback. We are sorry your order did not meet your expectations. We always stand by our commitment to excellent product quality. While colors can look different from screen to screen, we do offer a ColorMatch Chart for color verification before purchase. Happy to help with any questions or concerns you have, so don't hesitate to reach out to us directly at team@knottytie.com to discuss this further. Thanks, The Knotty Tie Team

Posted 10 months ago

“Never received the items ordered yet”

Posted 10 months ago

Hi Kimberly, Thanks for your feedback. I have looked into this for you and good news, your order is out for delivery today 6/5. Please keep an eye on the tracking information we sent you for delivery updates. If you need any assistance, don't hesitate to reach out to us at team@knottytie.com. We are happy to help! Best, The Knotty Tie Team

Posted 10 months ago

“Paying $10 for shipping a tie is ridiculous. Also the tie was shipped in 3 boxes.... its a tie, you need one box or an envelope. Only reason I got the tie was because of a friends wedding.”

Posted 1 year ago

Hi Nathan, Thanks for your feedback. We appreciate your opinion and are always looking to improve. We do charge shipping at cost and offer ties in kraft gift boxes for easy gifting. We will continue to iterate on packaging options as we grow. Thanks again for your order and hope your friend's wedding was amazing! Best, The Knotty Tie Team

Posted 1 year ago

“We didn't receive our package.”

Posted 1 year ago

Hi Lorena, Sorry if there was any confusion here. It looks like your order was out for delivery when you posted this feedback a few hours ago and has since been delivered according to your tracking information. Please let us know if you have any additional feedback or questions by emailing us directly at team@knottytie.com. Thanks and hope you enjoy your purchase! Best, The Knotty Tie Team

Posted 1 year ago

“I was so excited when I found out about this company and their products. However, buyer beware they have horrendously slow shipping from their online store. They charged my credit card and held my items for 15 days before it was even shipped (I paid the shipping cost). What a coincidence that after I contacted them asking about the latency of the order, it was then shipped the next day. I will add that my purchase was a stock item from their online catalog, nothing was special ordered. Needless to say I won’t be doing business with them in the future.”

Posted 1 year ago

Hi Robert, Thanks for your feedback. We are sorry if there was any misunderstanding here. We are a made-to-order tie business in Denver, Colorado and print, cut and sew all items to order as part of our social mission. This is noted on each product page, but we are sorry if there was any confusion that these products are in-stock and ready to ship. The 15 day production time is standard in order to create your order from scratch, but we do offer expedites at checkout if you needed the order faster. We hope this helps clear things up and hope you enjoy your sustainably made bow ties for years to come. Best, The Knotty Tie Team

Posted 1 year ago

“I called prior order placed and then after receiving order. I was told one thing and then another. VERY DISSAPOINTED!”

Posted 1 year ago

Hi Brenda, Thanks for your feedback. We are sorry to hear your experience was disappointing. If you would like to provide more information on the issue you experienced, please respond to the email we have sent you on October 21st. Best, The Knotty Tie Team

Posted 1 year ago

“The company is very responsive to emails however the product took 3 weeks to arrive and it was poor quality without being able to return it. I will not order from here again. Not happy!!”

Posted 1 year ago

Hi Carole, Thanks for your feedback and we are sorry to hear your order did not meet your expectations. We are a made-to-order tie business in Denver, Colorado and print, cut and sew all items to order as part of our social and sustainability missions. We do offer a standard 15 day production time on predesigned ties, but have expedites available if the order is needed faster. As we do stand behind our product quality, we would love to have more information about the quality issue with your necktie. Please feel free to respond to our email about this and we can look into this for you. Best, The Knotty Tie Team

Posted 1 year ago

“I spent more than $700 total on 9 custom tie and pocket square combos. Colors were to match Azazi dresses and there were various paisley and floral styles. Of the 9, only two were done correctly, and three of them are completely unsuitable for the event. Some designs had three to four colors, allowing for nice details and contrast, none of which was retained in the final product. In the case of one paisley tie (photos attached), the colors weren't even applied correctly. Now I get to use the final weeks of wedding prep spending more time and money looking for suitable replacement ties. I did not contact you for a resolution because I have 19 days until my wedding and I'm not wasting that time waiting on potential replacements in which I have no faith given how many ties have already been messed up.”

Posted 1 year ago

“The colors of the ties were way off from the pictures AND the color chart. I practically wasted $$$ because idk when my fiancé can use these ties. They sure can’t be used for our wedding because they don’t match the bridesmaid dresses at all”

Posted 1 year ago

Hey Emily, Thanks for sharing your initial feedback. We are excited to help you find the colors you need for your tie with some complimentary swatches. We appreciate your patience here and look forward to resolving this for you. Best, The Knotty Tie Team

Posted 1 year ago

“The cancellation and return policy is completely backwards and the opposite of customer-first. On most sites I've used, cancellations, especially before the item is sent, are the norm. You sacrifice a product for customer loyalty. At knotty, they have someone hand knit your tie apparently with how long it takes, then when you want to cancel or return they say, no, sorry, and worst of all they use the environment as an excuse.”

Posted 1 year ago

Hi Juan, Thanks for sharing your experience. Our cancellation policy is different than many other companies as we do print, cut, and sew our neckties and other items to order. This sustainable manufacturing process prevents us from creating inventory that could go to waste and also allows us provide our customers with thousands of design and color customization options. Once orders are in production, we are unable to offer cancellations as the material has already been printed in your designs and our sewing team has already spent their time hand crafting your products to your specifications. We are very sorry for any inconvenience this may have caused. Sincerely, The Knotty Tie Team

Posted 1 year ago

“Ordered color marching guide for dress and bow tie material looks cheap and doesn’t match the color guide whatsoever”

Posted 1 year ago

Hi Christos, Thanks for your feedback. We are sorry to hear your bow tie did not come out as your expected. We are happy to look into this for you and have sent you a separate email so please be on the lookout for that. Thanks, The Knotty Tie Team

Posted 1 year ago

“Colors were not applied in the order I specified on either of the 2 ties I purchased.”

Posted 2 years ago

Hi Hayden, Thanks for sharing this. We apologize for this mix-up and will be reaching out to you shortly via email to discuss how we can make this right for you. Thanks again, The Knotty Tie Team

Posted 2 years ago

“I made an order of three pocket squares for figuring out color most closely matched the bridesmaids dress. None of the three pocket squares identified what color they were so had to then color match the pocket squares to their chart. Fortunately was able to figure it out but all I can do is question why someone ordering three different colors wouldn’t think to add the color to the individual packaging.”

Posted 2 years ago

Hi Chad, Thanks for your feedback. We will be reaching out to touch base about this soon so please keep an eye out for an email from us. Best, The Knotty Tie Team

Posted 2 years ago

“My first time ordering from knotty Tie Co. and I was very disappointed. I customized a tie for my husband for Christmas and got something not even close to what I had “customized” I told him it was going to be all his favorite colors, and it wasn’t even the right base color, a total waste of money and a huge let down. When you pay for a customized tie you expect a customized tie!!”

Posted 2 years ago

Hi Stephany, Thanks for sharing your honest feedback. We are sorry to hear you are unhappy with your order. We will be reaching out to you via email soon to touch base on this. Thanks, The Knotty Tie Team

Posted 2 years ago

“Products never arrived, USPS said address incorrect”

Posted 2 years ago

Hi James, Thanks for sharing your feedback. We will reach out via email to get this squared for you. Best, The Knotty Tie Team

Posted 2 years ago

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Knotty Tie Co. is rated 4.7 based on 2,206 reviews