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Knotty Tie Co. Reviews

4.7 Rating 2,200 Reviews

93 %

of reviewers recommend Knotty Tie Co.

Company Reviews

Product Reviews

4.7

Based on 2,200 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Knotty Tie Co.:

As a social enterprise since our start, we're passionate about creating meaningful employment opportunities for skilled resettled refugees. Their professional skills, combined with our advanced printing and production technology, results in the highest quality products possible in an environmentally responsible way.

Visit Website

Phone:

(303) 954-9470

Email:

team@knottytie.com

Location:

926 W 10th Avenue, ,,
926 W 10th Avenue, ,
Denver
80204

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Knotty Tie Co. 5 star review on 29th March 2024

Knotty Tie Co. 4 star review on 25th March 2024

Knotty Tie Co. 4 star review on 25th March 2024

Knotty Tie Co. 5 star review on 16th March 2024

Knotty Tie Co. 4 star review on 13th March 2024

Knotty Tie Co. 5 star review on 27th February 2024

Knotty Tie Co. 5 star review on 15th February 2024

159

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The colors received do not look like what is on the website. Wedding is in various colors of Pink. I ordered Champagne Rose and they came in looking like Terrocotta orange. Ordered Fuchsia and it came in looking like Rasberry. My son ordered Watermelon and it came in looking like cedar or light rust. Can't use any of these and they have a no return policy. Which is find as long as the product is what it should be!! Not satisfied at all.”

Posted 2 months ago

Hi Rita, We are sorry to hear your order did not meet your expectations. We are more than happy to look into any concerns you have if you reach out to us. Since colors can look different from screen to screen, we offer a ColorMatch Chart to verify how all 500+ colors we offer will print to ensure you find the colors you need. I will follow up with you via email so we can help look into the issues you had with your order and see how we can help! Best, The Knotty Tie Team

Posted 2 months ago

“When we discovered this tie, it was from searching internet for an iridescent tie. The we purchased from Knotty was the first tie presented and showed a photo of tie that appears to be reflecting various colors in the light. We were so excited to be receiving the tie when it arrived yesterday as it’s only one week until my son’s prom. We’re are VERY DISAPPOINTED! This tie is NOT iridescent but a printed fake iridescent and frankly looks rather cheesy. Now we’re faced with what to do when prom is only one week away.”

Posted 11 months ago

Hi Heather, Thank you for your feedback. We are sorry to hear the tie did not meet your expectations! Due to our eco-friendly printing process, we cannot offer iridescent or reflective materials. We do note this clearly in bold on the product page for the Color Warp tie you purchased. Regardless, we are sorry for any misunderstanding and we will be reaching out to you now via email to touch base on this situation and help you as much as possible. Thank you, The Knotty Tie Team

Posted 11 months ago

“First the bad - I received the tie, and it was the right pattern, but the colors were completely off. Now the good. Delivery was on time and as expected. Communication was good. And when I sent an email after the incorrect colored tie arrived, I was met with a quick response and a promise to remake the tie and have it by a new date. So, even though they made a mistake, they are trying to fix it. Hope the 2nd try works better than the first.”

Posted 1 year ago

Hi Thom, Thank you for your honest feedback. We appreciate your choice to support our small, local Colorado company and do apologize for the inconvenience with the mix up on your tie. Rest assured your corrected tie is in progress and will be shipped to you as quickly as possible. Thanks again for your patience and support! Best, The Knotty Tie Team

Posted 1 year ago

“As far as getting my tie shipment sped up, the service was awesome. But, the fact that I can’t return the ties is not sitting well with me. I ordered colors to try with my suits for my wedding to see which one I like more and now I am stuck with them. My fault for not checking but I’ll be ordering from another company in the future.”

Posted 1 year ago

Hi Daniel, Thanks for your feedback, we are so glad you found our customer service to be awesome. We do understand that we operate quite differently than many other online retailers. This is because we strive to limit manufacturing waste in the interest of sustainability and therefore we print, cut, and sew each order to each customer's specifications, which is a unique business model. We offer thousands of pattern options for our ties, and these patterns can either be customized by color, size, or both. Because of our robust and customizable catalog, we do hope you can understand that we are unable to offer a standard return policy similar to other retailers that keep inventory of non-customized products in stock. We will be following up with you in an email to see what we can do to help here. We really appreciate your choice to support our mission-oriented small business and hope you will consider ordering us from us again in the future. Best, The Knotty Tie Team

Posted 1 year ago

“Product color differed from swatch sent prior.”

Posted 1 year ago

Hi Jamie, Thanks for your review. We are sorry to hear there was an issue with your order. We will be reaching out via email shortly to touch base with you on this. Best, The Knotty Tie Team

Posted 1 year ago

“It’s incredibly hard to get a hold of customer service. I was offered an option to upgrade my shipping (after already paying $9 to ship) to receive my items in time. After responding to the representative (Jaymie) hoping to facilitate the new shipping arrangement, I have heard nothing. Unfortunately, the way mail is going, I am not sure if I will have my ties in time for my wedding. I’m disappointed because I’m sure they are beautiful ties.”

Posted 1 year ago

Hi N & T, Thanks for your feedback and your patience over the weekend. Our system went down for a bit yesterday which caused the delay in responding to you. We are glad to have been able to help you upgrade the shipping on your order so that it can arrive in time. Best wishes on your wedding and thank you for your support and understanding. Best, The Knotty Tie Team

Posted 1 year ago

“The bow tie didn’t seem high enough quality for the cost. For example, there was a discoloration on the front of our ordered bow tie almost looking like a glue stain.”

Posted 1 year ago

Hi Lindsay, Thanks for sharing your feedback. We are sorry to hear there was an issue with the bow tie you received. We would like to get a bit more information about the issue, so we will be reaching out via email soon. Thanks, The Knotty Tie Team

Posted 1 year ago

“I asked a simple question about how to return the product and they gave me a big long marketing schpeel about the product instead of a simple "all sales are final" or "it's not returnable.”

Posted 1 year ago

Hey Mikayla, Sorry to hear your experience did not meet your expectations. We appreciate your feedback and we would love to help you out. If you would like to take us up on our offer, please see the details in the email you are referencing. Best, The Knotty Tie Team

Posted 1 year ago

“The service is fine, but the ties do not match with the colors on the color matching mat. I had to order 7 different pocket squares to find a match to the bridesmaid dresses. All the extra pieces and expedited shipping is stacking, and it's not worth it, but I am stuck at this point. I hope one of the 7 I ordered match, so that I can then order 10sets for the wedding and pay exorbitant rush shipping. If you are going to push the color matching mat the colors ordered should actually match the color matching mat.”

Posted 2 years ago

Hi Nic, Thanks for sharing your experience. We will be reaching out to you shortly to discuss what may have happened here and how we can help. Best, The Knotty Tie Team

Posted 2 years ago

“Quality is decent but we purchased this to match our Azazie pocket squares/bridesmaid dresses and it doesn't match. We were excited that we could pick the exact Azazie colors but they are noticably different--the tie color is much lighter.”

Posted 2 years ago

Hi Melissa, Thanks for your review. We are sorry to hear the tie did not come out as you anticipated. We will be reaching out to you via email soon to touch base here. Thanks, The Knotty Tie Team

Posted 2 years ago

“Still have not received it. Shipping is I credibly slow”

Posted 2 years ago

Hi Melinda, Thanks for reaching out. So sorry to hear your order has been slowed down in transit. It looks like your order is still in transit and should be arriving soon. We will reach out to you via email to touch base here. Thanks, The Knotty Tie Team

Posted 2 years ago

“The mask quality is just average. The hem line in the middle is odd and the design and white liner slide. The shipping experience was terrible. I was happy to support and local Colorado store but I might skip this one.”

Posted 2 years ago

“I was very excited about my order but the shade of the items did not match a previously purchased item. I am in contact with customer support but currently nothing has been resolved. I would be cautious and order all of the items you need at one to avoid this issue.”

Posted 2 years ago

“Tie color did not match the sample we received. I added a photo although it doesn't fully show the difference in color shade as it is in person.”

Posted 2 years ago

Hi Jacob, Thanks for reaching out about this. We have your order remake in the works and look forward to making this right for you. We appreciate your patience in the meantime. Best, The Knotty Tie Team

Posted 2 years ago

“The process was generally simple, and the interface on the site was great. However the bow tie was not good quality.”

Posted 2 years ago

Hey Natalie, Thanks for your feedback, we do appreciate it. We are sorry to hear the bow tie did not meet your expectations. We will touch base with you about this via email, so please keep an eye out for that. Best,

Posted 2 years ago

“The order did not arrive during the expected window. I would not have ordered if the window would have been accurate since we had to leave without receiving the order.”

Posted 3 years ago

Hi Arlene, Thanks for this feedback. We have sent you an email to touch base about this. Please keep an eye out for that! Best, The Knotty Tie Team

Posted 3 years ago

“They are tight and run small.”

Posted 3 years ago

Hey Olivia, Thanks for your feedback. Keep an eye out for an email from us to touch base on this. Thanks! The Knotty Tie Team

Posted 3 years ago

“Face mask (regular size) I ordered was too small for my face (I am an adult male who doesn’t have a overly large head). Straps were very tight and mask didn’t come over my chin, which resulted in it moving around too much.”

Posted 3 years ago

“Mask is really cute with adorable kittens, but elastic band is too tight on my head and painful.”

Posted 3 years ago

“It is pretty but too small for my face. You need to make them wider (taller) and I would prefer straps around the ears.”

Posted 3 years ago

Hi Cheryl, Thanks so much for sharing your feedback. Keep an eye out for an email from us to touch base with you about this. :) Best, The Knotty Tie Team

Posted 3 years ago

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Knotty Tie Co. is rated 4.7 based on 2,200 reviews