Knotty Tie Co. Reviews

4.7 Rating 2,190 Reviews
93 %
of reviewers recommend Knotty Tie Co.
4.7
Based on 2,190 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Knotty Tie Co. Reviews

About Knotty Tie Co.:

As a social enterprise since our start, we're passionate about creating meaningful employment opportunities for skilled resettled refugees. Their professional skills, combined with our advanced printing and production technology, results in the highest quality products possible in an environmentally responsible way.

Visit Website

Phone:

(303) 954-9470

Email:

team@knottytie.com

Location:

926 W 10th Avenue, ,,
926 W 10th Avenue, ,
Denver
80204

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They are nice but not what I was expecting. I thought the personalized initials would be more prominent.
Helpful Report
Posted 4 weeks ago
Hi James, Thanks for your feedback, we do appreciate it. We will be reaching out to learn more about how the order deviated from your expectations soon so please keep an eye out for an email from us. Best, The Knotty Tie Team
Posted 3 weeks ago
It's very cute, but I thought I ordered a clip on tie.
Helpful Report
Posted 3 months ago
Hi Reva, Thanks for your order and sorry to hear it did not meet your expectations. We do not offer clip-on bow ties, but we do offer bow ties with pre-tied bows. We will reach out to you about this via email shortly. Thanks, The Knotty Tie Team
Posted 3 months ago
The dusty mauve tie & custom pocket square is spot on for our son’s wedding. However there is a smell that I can’t get out of either. It’s quite pungent. Not sure if it’s the dye or the ink they pressed the custom pocket squares with. Even washed them. Smell is still there.
Helpful Report
Posted 8 months ago
Hi Patricia, Thank you for reaching out about this issue. Our neckties have an interior wool interlining that can smell musty if wet, but the fabric and dyes we use are non-toxic and would not give off a smell. While we are glad you are happy with the designs, we are sorry this impacted your order, and will reach out to you directly via email with resolutions. Thanks, The Knotty Tie Team
Posted 8 months ago
The product arrived in a timely fashion. The ordering process was relatively simple although the search function was a little difficult to navigate for preset designs. I understand that the shipping costs have nothing to do with you but $120 to ship half a pound of material is ridiculous... The fact that there is no other option is absurd as it would have been undoubtedly cheaper through regular mail. Even to Canada. A team member did provide me with a $10 off code so that was greatly appreciated. As for the products themselves: The bowtie is splendid. The silky, smooth and bright finish is fantastic. The length as per the sizing chart was perfect. Big fan! The suspenders, however, were disappointing in almost every way. The material is gritty and coarse and the finish is flat. I would have hoped that they would have had the same shimmer and feel as the bowtie material. The adjustable clips are frail and skimpy. Not only do they look cheap, they also do not provide much support when tightened. The fact that the suspenders are fished through the front clamp loops loosely and not fixed adds even less firmness to their adjustment and allow them to move out of place much more easily. The sizing chart really let me down on these as well. I am 5'11" and I have a bit of a gut so I went with the 5'7"-6'4" sizing as opposed to the 5'2"-5'9" range. The suspenders I received do not adjust to length unless the clips are on my shoulders... Otherwise there is about 5" of slack. I ordered these for my wedding on July 15th and now I will have to cut and alter these in hopes of making them work. I was very excited to try these and sport them for my big day. Even if I wanted to order another size smaller, it is probably to late to receive them in time. Not to mention another $120 in delivery fees is not a bullet I wish to bite. With the exchange rate from US to Can and the shipping, I paid nearly $300 for a great product and a poor one. I do wish I could have shared a more positive experience with you and your team. Respectfully, Joshua Rumbolt
Helpful Report
Posted 9 months ago
Thanks for your thorough review, Joshua. We really do appreciate your feedback and are sorry to hear it was a mixed experience overall. We understand that shipping to Canada can be expensive, between the brokerage fees (included in our shipping cost) and any other tariffs and fees that may arise during shipment (determined by your local governance). Unfortunately, these are not something we can predict and are sorry to hear they were exorbitant in your case. We will be reaching out to you via email to discuss this all further and see what we can do to help. Thank you, The Knotty Tie Team
Posted 9 months ago
Not crazy about the standard size - too skinny. Be very careful when ordering regarding the desired size - it’s easy to miss on ordering site. And order PLENTY of time to receive your order. More than the suggested 3 weeks if possible. Other than that I love the product!
Helpful Report
Posted 9 months ago
Hi Raymond, Thanks for sharing your feedback and helpful advise. Our Knotty width is our most popular at 2.75" at the widest point, but it may not be the right width for everyone. It sounds like this was your experience and we are sorry to hear it. We do offer a wider Classic 3.5" width and will be emailing you to discuss ways we can help. Thank you, The Knotty Tie Team
Posted 9 months ago
Product looked great just a shame it came in few days after I needed it.
Helpful Report
Posted 9 months ago
Hi Juan, Thanks for your feedback. We are sorry to hear your pocket square did not arrive in time for your event. We print, cut and sew all ties to order in Denver, Colorado and our standard turnaround is 15 calendar days plus shipping time. We also offer to have production and delivery expedited with our delivery guaranteed options for orders that need to be delivered within a specific timeframe. We'd love to chat about this more and clear up any questions you may have, so please feel free to reach out to us at team@knottytie.com. We appreciate your choice to order from us and share your experience. Best, The Knotty Tie Team
Posted 9 months ago
Shopping was longer than expected and missed our weren’t able to use the pocket square for our event.
Helpful Report
Posted 11 months ago
Hi Marta, We are so sorry to hear your order did not arrive in time for your event! We do offer multiple turnaround options at checkout, all with delivery date estimates to help customers choose the right option for their needs. We see that your order was delivered within the estimated time frame for the option you chose, but we are sorry if there was any misunderstanding about when your order would arrive. We are reaching out to you via email about this, so please be on the look out for that. We appreciate your feedback and support. Sincerely, The Knotty Tie Team
Posted 11 months ago
Quality of the material was a lot lower than I thought it would be. I could see the seams and everything was very thin.
Helpful Report
Posted 1 year ago
Hi Vincent, Thanks for your honest feedback. We are sorry to hear your order did not fully meet your expectations. We pride ourselves on excellent product quality and would love to help you out with this. Please email team@knottytie.com and we can look into this for you and find a solution to make this right. Best, The Knotty Tie Team
Posted 1 year ago
The quality is good, the pictures don’t do justice. We ordered ties for the fathers and they’re WAY lighter then the pictures show.
Helpful Report
Posted 1 year ago
Hi Joshua, Thanks for your feedback. We are sorry to hear the colors did not meet your expectations. Colors can actually look very different from the screen to how colors actually print. This is why we encourage the purchase of our complimentary ColorMatch chart prior to ordering so you can verify the colors in person. If you have any other questions or feedback about your order you can email us team@knottytie.com. We would be happy to help you further. Thanks, The Knotty Tie Team
Posted 1 year ago
The pocket square was excellent, but the tie was not quite the color it was made out to be online. It was still a nice tie, I just can’t use it for the occasion I bought it for.
Helpful Report
Posted 1 year ago
Hi Brent, Thanks for your review. We appreciate your honest feedback and are sorry the color of the tie will not work for this occasion. Colors can look different from screen to screen, which is why we offer our ColorMatch Chart for in-person color confirmation prior to ordering. We hope you can enjoy the tie in the future for other occasions and we are available via email for questions or additional feedback at team@knottytie.com. Best, The Knotty Tie Team
Posted 1 year ago
My order has not arrived so I can’t review the product.
Helpful Report
Posted 1 year ago
The tie itself was reasonably priced, however, the price to expedite (15 days not exactly my definition of expedite) was not. It was basically the same cost to expedite as it was for the cost of the tie. I would have gladly paid the price for 1-2 day expediting but 15 days is normal shipping in most vendors' worlds.
Helpful Report
Posted 1 year ago
Hi Kevin,  Thanks for your feedback. We are a made-to-order tie business in Denver, Colorado and print, cut and sew all items to order as part of our social mission. This sustainable manufacturing process does mean that our production timelines may be longer than other retailers.  While we do not offer ready to ship products, we do our best to provide a quick standard 15 day production time and expedites (for an additional fee). Our expedite costs include a fee for rush production plus UPS Air shipping to guarantee on-time delivery. The shipping costs actually made up the majority of the $24 expedite you paid for.  We are glad to hear the tie itself was well received in time for your event. We are always looking to improve and really appreciate your feedback; we will keep your experience in mind as we grow.  Best,  The Knotty Tie Team
Posted 1 year ago
The color was advertised as a match to Azazies "butterscotch" while it is close, it is not a match. They are different. Unfortunately I don't have time to replace.
Helpful Report
Posted 1 year ago
Hi Chelsea, Thanks for sharing your feedback. We are sorry to hear your order did not meet your needs. We will be reaching out to you via email to touch base on this. Thanks, The Knotty Tie Team
Posted 1 year ago
The quality of the bow tie does not match the pricing and customer service leaves something to be desired. There is no update on progress or eta of product until the product arrives. Will not be purchasing again
Helpful Report
Posted 1 year ago
Hi Sonja, Thanks for sharing your feedback and are sorry to hear you had a less than stellar experience with us. If you have any additional feedback on the bow tie or the service you received, please email us at team@knottytie.com. We appreciate your choice to support us and our mission. Best, The Knotty Tie Team
Posted 1 year ago
Quality seemed good, but the colors were not as I hoped they would be.
Helpful Report
Posted 1 year ago
Thanks for sharing your feedback, Ann. We are sorry to hear the colors did not meet your expectations. Here to help via email at team@knottytie.com if you'd like to share any additional information on this. Best, The Knotty Tie Team
Posted 1 year ago
The tie is great but you delivered significantly later than expected. I ordered a month ahead of the event I wanted the tie for and it delivered 2 weeks after the event. 14 business days was the delivery estimate. I understand supply chains and delivery has been impacted from COVID but to be a month late from the expected delivery date is not ok.
Helpful Report
Posted 1 year ago
Hi Jack, Thanks for your feedback. We are sorry to hear your tie did not arrive in time for your event. We print, cut and sew all ties to order in Denver, Colorado and our standard turnaround is 15 calendar days plus shipping time. We also offer to have production and delivery expedited with our delivery guaranteed options for orders that need to be delivered within a specific timeframe. We'd love to chat about this more and clear up any confusion, so please feel free to reach out to us at team@knottytie.com. We appreciate your choice to order from us and share your experience. Best, The Knotty Tie Team
Posted 1 year ago
These feel and look like quality ties, however I docked two stars due to the colors. We ordered exactly what is shown in the picture thinking the burgundy would match that shade when the ties arrived. When we opened the boxes, we found that they look purple, not burgundy. Sadly they don’t match our colors or work well with my fiancé’s suit so we are unable to use the three we ordered. We understand the return/exchange policy, but it is disappointing nonetheless.
Helpful Report
Posted 2 years ago
Hey Erin, Thanks for your feedback and review. We are sorry to hear the neckties did not turn out the color you anticipated. Colors can look very different from screen to screen due to calibration differences, which is why we encourage the purchase of the ColorMatch Chart prior to ordering so you can customize the design in the colors you need. We will be reaching out shortly via email to connect on this! Thanks for sharing your experience, The Knotty Tie Team
Posted 2 years ago
I have not received my merchandise.
Helpful Report
Posted 2 years ago
Hi Nancy, Thanks for reaching out. It looks like your order is still in transit and should be arriving soon. We will reach out to you via email to touch base here. Thanks, The Knotty Tie Team
Posted 2 years ago
The tracking number provided was incorrect and I never got a response to an email I sent even after over a week of waiting. I then followed by chat and finally got a response with the correct tracking number. Additionally, I ordered the Burlap Crosshatch and expected the tie to be woven with threads of two different colors, so the texture would show. Instead, it seems the colors are just painted onto a white cloth. It looks fine, but not what I expected for the cost.
Helpful Report
Posted 2 years ago
Hi Lucas, Thanks for your feedback. We are sorry to hear you were not fully satisfied with your experience. Our team will reach out to you shortly via email to touch base on this. We appreciate you taking the time to share your honest review. Thanks, The Knotty Tie Team
Posted 2 years ago
Excellent products overall. I have ordered face masks from K.T. 5 or 6 times during the pandemic, several personal orders and 1 or 2 for my workplace also. However, this order, which I placed Nov 15 arrived pretty late ( today, Dec 1) and contained incorrect products. This is the 2nd of my 5 or 6 orders from K.T. that did not contain the actual masks that I ordered. So, this is the 2nd time I have had to contact the company and request they reship my order. I contacted them today, waiting to hear back on my order getting reshipped.
Helpful Report
Posted 2 years ago
Hi Jennifer, Thanks for leaving your honest feedback. We are sorry to hear there was a mix-up with your order and have reached out to you via email to get this squared away for you. Thanks for your patience and support! Best, The Knotty Tie Team
Posted 2 years ago
Knotty Tie Co. is rated 4.7 based on 2,190 reviews