Koh Reviews

Name: Koh
Address: Level 5, 60 Martin Place, Sydney, New South Wales
Rating: 4.66

4.7 Rating 4,547 Reviews

91 %

of reviewers recommend Koh

4.7

Based on 4,547 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel delayed only arrived yesterday. Appears to work but not has enough time to try it properly”

Helpful Report

Posted 2 years ago

“Not impressed by their service”

Helpful Report

Posted 2 years ago

Hi! I am so sorry to hear this! Can I get you to reach out to careau@koh.com with some more information on this so that we can look to rectify this for you? - Sean

Posted 2 years ago

“Not impressed with the size as tried at friends home and theydouble the size and seemed to be much more abrasive”

Helpful Report

Posted 2 years ago

Hi Narelle, that is such a shame! I am so sorry that this has been your experience! Can I please ask that you contact us on careau@koh.com so that we can look into this further for you? - Sean A

Posted 2 years ago

“you never respond to my previous emails from myself or wrmaunsell@gmail.com so stop sending these stupid reviews until you address the subject of why our mop is ridiculously hard to remove the container to refill it. If you actually had slightly decent customer service or cared slightly re your customers instead of making money, you would have sent us a new mop. I have referred several people to you including all of my daughters and daughter-in-laws who buy your stuff. Not happy at all. Thank you. I bet you don't even read these!! so why bother”

Helpful Report

Posted 2 years ago

Hi Sandy, that is such a shame! I am so sorry that this has been your experience! I cannot see anything from you in our system. Can I please ask that you contact us on careau@koh.com so that we can look into this further for you? - Sean A

Posted 2 years ago

“I have been buying koh for a while now without any problems, but this order was purchased early to mid November, unfortunately I still haven't yet received it. I have been in contact with your team,and apparently the order was not processed, so another order has been put through, but in the meantime due to the delay I have run out of my cleaner and I had to use another brand,which is not ideal!!!!”

Helpful Report

Posted 2 years ago

Hi Valmai, thank you for reaching out and providing this feedback, we appreciate feedback in all forms and look forward to applying this in order to improve our products and overall service. We hope you will give us another ‘Koh’ down the line!

Posted 2 years ago

“For the price of this cleaner it's nowhere as good as I thought or expected it to be, very disappointed Joe”

Helpful Report

Posted 2 years ago

Hi Joe, that is such a shame! I am so sorry that this has been your experience! Can I please ask that you contact us on careau@koh.com so that we can look into this further for you? - Sean A

Posted 2 years ago

“I did not receive my order confirmation. Could not log into my account. Delivery arrived in 2 separate packages over 2 days on the last possible day. First package had no indication there was another one coming”

Helpful Report

Posted 2 years ago

Hi Lana, thank you for reaching out and providing this feedback, we appreciate feedback in all forms and look forward to applying this in order to improve our products and overall service. We hope you will give us another ‘Koh’ down the line! - Team Koh

Posted 2 years ago

“i found the dish spray horrible sorry”

Helpful Report

Posted 2 years ago

Hi Tracey, thank you for reaching out and providing this feedback, we appreciate feedback in all forms and look forward to applying this in order to improve our products and overall service. We hope you will give us another ‘Koh’ down the line!

Posted 2 years ago

“Dispensers are useless.”

Helpful Report

Posted 2 years ago

Hi Shirley, thank you for reaching out to Koh! I am so sorry to hear that you have had this experience! Please reach out to careau@koh.com with your order details and I will be happy to assist you! - Sean A

Posted 2 years ago

“I ordered and paid for three packs of black sponges and received only one so I emailed you and had no reply so emailed again and you sent them but no contact or note of apology !!!”

Helpful Report

Posted 2 years ago

Hi Sheryl, thank you for reaching out and providing this feedback, we appreciate feedback in all forms and look forward to applying this in order to improve our products and overall service. I am so sorry that this was your experience! We hope you will give us another ‘Koh’ down the line!

Posted 2 years ago

“The spray bottles aren’t very good keep sticking”

Helpful Report

Posted 2 years ago

Hi Janet, that is such a shame! I am so sorry that this has been your experience! Can I please ask that you contact us on careau@koh.com so that we can look into this further for you? - Sean A

Posted 2 years ago

“I ordered 2 packs at the same time. One came 7-10 days after ordering and the other took about 3 weeks. I am still waiting for the $25 gift voucher 😪”

Helpful Report

Posted 2 years ago

Hi Michelle, that is such a shame! I am so sorry that this has been your experience! Can I please ask that you contact us on careau@koh.com so that we can look into this further for you? - Sean A

Posted 2 years ago

“Whilst I very much like the Koh spray mop and exchangeable pads, I wasn’t happy with their customer service. I had a mop package given to me as a house warming present. As I have a cleaner due to being a veteran with a back issue, I wasn’t aware the cleaning fluid how much cleaning fluid was being consumed although after a couple of months it seemed excessive. I had a look at it and noticed it had been leaking. I contacted Koh about the issue and they informed me there’s a rubber grommet I needed to ensure was placed correctly on a particular nodule which they sent instructions for me to repair. With a little difficulty and a pair of long nosed pliers I ensured the rubber grommet was firmly in place. Unfortunately, again I realised the amount of fluid the mop was using excessive and simply asked my cleaner not to apply as much, given I thought the leaking had stopped. After a few more months the excessive cleaning fluid was still being noticed and there was a wet patch on the floor where I used to house it. I decided to take off the rubber grommet and see if there was a hole in it and sure enough, it was split along it’s seam. It was obvious to me at that point the 20 cent part had been faulty since new as I first contacted Koh perhaps three months after being given the Koh spray mop as a present. When I contacted Koh they told me, “unfortunately due to the mop being more than 12 months old I was entitled to a replacement mop”. I would have been happy for them to send me a new 20 cent rubber grommet and I’d fix it myself. This was not possible and I was told I’d have to purchase a new mop which I did but I’m still unhappy Koh on several levels. 1) I don’t believe it was my responsibility to try and fix a faulty mop when it was still under warranty and 2) Even when I did follow their instructions to fix it myself still within the warranty period, the hairline split on the rubber grommet wasn’t easy to see. I explained all this with Koh’s customer service department but by the time I’d been in contact with them the second time the mop was out of warranty, yet it was still well within the warranty period when I first contacted them. I guess I’ve simply been unlucky but should I really have had to buy a completely new mop? I love the mop but there is little doubt their customer service isn’t as good as their product would normally be. I suppose I could be living in a third world country so I’ll let it go but I thought Koh should know how I’ve been treated which obviously isn’t acceptable. John - PS, the questions below aren’t applicable to me as I wasn’t given the opportunity to return the Spray mop.”

Helpful Report

Posted 2 years ago

Hi John, it's such a shame to hear this. I am so sorry that you've had this experience! Can I please ask that you contact us on careau@koh.com so that we can look into this further for you? - Kelli

Posted 2 years ago

“Not a fan of the dishwashing tablets, our plates and glasses are always dirty after the cycle. We love the clothes and general purpose cleaner.”

Helpful Report

Posted 2 years ago

Hi Aimee, that is such a shame! I am so sorry that this has been your experience. Can I please ask that you contact us on careau@koh.com so that we can look into this further for you? - Team Koh

Posted 2 years ago

“Found the product unimpressive. Did not remove marks on Caesar stone bench top.”

Helpful Report

Posted 2 years ago

Hi!, that is such a shame! I am so sorry that this has been your experience! Can I please ask that you contact us on careau@koh.com so that we can look into this further for you? - Sean A

Posted 2 years ago

“Not very happy with the product. Wouldn’t buy it again. The universal cleaner and the mop does not clean porous tiles. Unless your floor is polished or shiny, it does nothing. The surface cleaner is useless. The scrubbing black sponges are the only good thing, along with the cleaning clothes. Was only good for cleaning my oven. Wasn’t very good on a ceramic cook top. Useless on glass surfaces and shower. Definitely would not recommend this product to anyone. So disappointed.”

Helpful Report

Posted 2 years ago

Hi Melody, that is such a shame! I am so sorry that this has been your experience! Can I please ask that you contact us on careau@koh.com so that we can look into this further for you? - Sean A

Posted 2 years ago

“Disappointed in the dishwasher tablets. Don’t lift tea stains of the cups. Made in China.”

Helpful Report

Posted 2 years ago

Hi Cathy, that is such a shame! I am so sorry that this has been your experience! Can I please ask that you contact us on careau@koh.com so that we can look into this further for you? - Sean A

Posted 2 years ago

“I'd love to say my experience is great but when using the mop I have awful trouble getting the refill bottle of to refill”

Helpful Report

Posted 2 years ago

Hi Caterina, we’re so sorry to hear that. Please send our team an email care@koh.com along with brief outline of the issue and we'll get you fixed up asap - Marty

Posted 2 years ago

“Got the dishwasher tablets for the first time and I don’t like them at all as they don’t wash as well as the other ones I used. I find that I still have to wash some of the dishes. Also containers are left with water stains.”

Helpful Report

Posted 2 years ago

Hi Suzanne, thank you for reaching out to Koh! I am so sorry to hear that you have had this experience! Please reach out to careau@koh.com with your order details and I will be happy to assist you! - Sean A

Posted 2 years ago

“I was pleased my broken mop was replaced so quickly. BUT for a company that professes to have green ethics, replacement over repair doesn’t really align with a green mindset. You should supply replacement parts so your mops can be repaired. I now have two mops, one which is going to be hard to save from landfill. Practice what you preach team.”

Helpful Report

Posted 2 years ago

Hi Lucas, Thank you so much for providing this feedback! Unfortunately repair was not an option in your case, however please be assured that we do take feedback like this seriously and are currently doing our best to improve this! Please reach out should you have any further questions or concerns! -Sean A

Posted 2 years ago

Koh is rated 4.7 based on 4,547 reviews