“My review is mostly based on the order process, impress me how come it takes 7+ days to shipped the product from US to Canada even though a shipping fee was charge, during these days no real update in the website to track the item either.
After all the product arrived but kind of banished the excitement of it. The product it helps to keep your mind away in times of stress and anxiety.
Hopefully you can work on improving the shipping process.”
“My komuso whistled at first and though it did not persist I had already contacted customer service, which required a video, by which time the issue had resolved itself, overall I feel I cannot use it as a tool in my journey to aid me at present and felt silly.”
“It’s March 23rd, I still do not have my order from December. I’m disappointed that the company seems unable to deliver my several hundred dollar order!”
Hi Allison, we want to make sure you received the package. We show both orders being delivered to your address as confirmed by UPS here with the links below. If for some reason, you never received the packages, please reach out to our customer service team at info@komusodesign.com. We'll make sure you get it.
Thanks for your patience!
https://www.ups.com/track?loc=en_US&requester=ST&trackNums=1Z8W43F94297207545/trackdetails
https://www.ups.com/track?loc=en_US&requester=ST&trackNums=1Z8W43F94297207545/trackdetails
“Website said “whisper quiet” but it makes a very noticeable whistling noise when used. Cannot believe I spent so much money on something I can’t even use around other people without turning heads because of the noise. Extremely disappointed and honestly feeling scammed as I was hoping this would be a helpful stepping stone to quit vaping but instead it was a waste of money for what sounds like a broken dog whistle. :(”
“Koko broke the first day of use. Was instructed to return it. But the failure caused the item to get lost. Not thrilled with the quality nor the customer service response.”
“I was all excited to share with my daughter who suffers from anxiety. The "tutorial" was not easily accessible. When you scan the bar code, you are taken to shop and then have to buy something and put in code for free tutorial? Weird. I could never load it, so I don't know how to correctly use. bummer.”
Hi Donna, we're so sorry that our tutorial page was not functioning during the scan. Here's a video that should help your daughter use it. We sincerely hope she uses it to feel better! We're happy to answer any other questions too! https://youtu.be/9umYVpx0tQY
“It definitely was not what I was expecting. I thought the hole would be smaller to slow down your inhale. There literally is no difference than cutting and using a straw. I am so disappointed that I paid $85 for this!”
“Did not like it at all, sound whistled when exhaling through it, it clinked against my teeth and the clasp that allows it to be put on the necklace gets in the way. Why have it right where your lips are supposed to touch? Reached out to customer service and received unhelpful and generic responses, not easy to return.”
“The value is poor. And the chain appears more sturdy than it really is. I was told to just get a different chain . And more on how to use it for anxiety. Poor customer service gave me anxiety. No Thank you. I can find much better. Returned one month ago ( my cost) proof delivered. And still no refund.”
“Took to long to arrive with how much it's cost .. way too expensive especially for upgrades.. too many emails ever since purchased and non of the discounts seem worth it before and after purchasing. Buy one get one idk seems like I'm not going to get response that's going to be anything other then another email for 15-20% discount on 200$ tube that I only hope is quality material at this point of my commitment....”
“I'm hoping the komuso shift is effective for others, but it honestly hasn't helped me. It feels restrictive to me. I actually find more of a benefit from just breathing that same way without it... the long exhale. I visualize all the stress leaving me, and I feel better afterwards. Yoga also helps me way more. So at least for me, the product was a waste, but I hope it works well for others!”
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