“I have received the product after 20 days and now am travelling, when I have sent an email they are asking me to reship the product to that address and asking me to bear the shipping costs not even giving a shipping label so that I could ship the product, customer service is not good, I can't review on the product since I haven't used it.”
“I'm returning the product it doesn't really relax or take away my anxiety or urges to smoke. I have tried everything that mentioned on the video they sent me. But nothing I really wanted to like this but honestly it's just an overpriced metal stick.”
“Got the pink active shift, the ceramic started to chip off after 5 days of super careful using. Trying to get my money back but company not responding to emails/ messages. Defo not worth the money.”
“It’s pretty but when you exhale through it (doesn’t matter the intensity of the breath) there’s a whispy whistle sound. I tried a few different ways to place my lips/mouth on it but I have to actually think about the placement before I exhale to avoid the sound. It just doesn’t work the way I thought it would, in that I thought I would be having it around my neck and exhaling into it whenever I want. I’m going to return mine and it’s really frustrating that the cleaning kit can’t be returned even if it’s unopened. I really thought it was going to work but the whistling is annoying and even my dog is annoyed.”
Hi Dylin, we're so sorry for any issue with delivery. Sometimes packages get lost but we're happy to reship asap. Have you been in touch with our customer service team yet? We respond same day. The email is info@komusodesign.com. Hoping we can get it to you asap!
“I have sent you two emails. The first was when I had issues with the ordering process.
The second was to tell you that I want to return the shift. I have yet to receive a response to either one.”
“I am in the process of quit smoking and the concept of the Komuso sounded perfect. A healthy replacement to a bad vice and it helps you relieve anxiety. Perfect! I However I find there is no resistance when you breathe through the device. It’s like just taking a normal breath with or without the Komuso. I was very much looking forward to the benefits of the Komuso so I am disappointed it didn’t work out.”
“I ordered the bracelet and it’s beautiful! Unfortunately I have to send it back because it’s too small 😞 it would be great if you could make a larger version. If in the future you do I will definitely reorder”
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