Kozy's Bike Shop Reviews

4.8 Rating 176 Reviews
94 %
of reviewers recommend Kozy's Bike Shop
4.8
Based on 176 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5

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Ok, TBH practically every bike shop you walk into in Chicago, the staff always seem completely put out and all eye-rolly that you have the audacity to ask a single question about anything especially, god forbid, the bike you want to purchase. I know like, *gasp* first of all, how f**kin dare we, right? But anyway, they immediately catch severe b***hface and literally treat you like you’re the dumbest f**k that ever dumbf**ked. Now picture a bike shop where the staff are the complete antithesis of what I just described as your average b***h-ass-b***h bike shop staff person with all of their dickery and totally misplaced vibrato about like bike culture or whatever… like seriously … a 6 year old can pedal a bike with ease, sir, calm down… but anyway, the OPPOSITE of all of that f**kery is Kozy. They are the absolute best! I’ve been there a few times and every time the staff really strives to make sure my experience in their shop goes far beyond my expectations. In fact, Dave, the guy who helped me today, was so attentive, patient, and asking the right questions to be sure that I was going to leave the shop well taken care of that I practically asked him on a date! JK, Dave! But anyway, do yourself a favor, go to Kozy for all of your biking what-have-yous. You will be very pleasantly surprised and satisfied with your experience. But don’t go in there acting a straight up fool, Kyle and Karen. They are people not miracle workers. There are some things they just can’t do because of warranty and liability factors beyond their control, ok? They will however, try to meet as many of your shopping/service needs as humanly possible. So be kind. I’m not trying to be an a**hole here… I mean sure, I have emotional issues and my therapist can’t stand me because of all of the rants similar to the on I just went on here, but that doesn’t make Kozy any less awesome! Go see for yourself!
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Posted 10 months ago
Mark was great, spent time showing various options on my new bike. Made sure everything was up to my specifications before I left store. Graham was great explaining all the details before my purchase, most knowledgeable of all the shops we visited. Luis introduced my bike at the RV show. Just an awesome experience.
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Posted 1 year ago
Kozy's was the only place I could find the bike I was looking for (Topstone 1 Gravel Bike) including big boxes and online. They setup the bike nicely and answered all the questions I had.
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Posted 3 years ago
The manager would not allow me in the store with my service dog. He then proceeded to berate me about paperwork regarding the service animal, which is ILLEGAL. He was very rude to me and discriminated against a person with a disability (which is punishable by federal law). I was ready to purchase a $500+ bike, but now I will not be giving them a penny. If you buy a bike here, know that you're supporting a business that discriminates against our disabled community.
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Posted 3 years ago
Wonderful attentoon and service by the staff at Kozys. Wrigleyville. Love my purchase! I know I can count on the wonderful Kozy staff for my needs to make my bike riding much more fun everytime. Thank you! Love you guys and gals!!! :). Jeri Caroline Medina (Liv Invite)
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Posted 5 years ago
Jon was very helpful, especially in providing me with information about the various types of stationary bikes in stock. Also, he always answered any questions I had regarding purchasing, delivery, and after purchase maintenance. Feel very confident ordering from Kozy's with him as my point of contact.
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Posted 3 years ago
Kozy's Bike Shop is rated 4.8 based on 176 reviews