Kozy's Bike Shop Reviews

4.62 Rating 34 Reviews
88% of reviewers recommend Kozy's Bike Shop

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This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Customer Service
communication channels
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"Theo is the Man! He is an excellent bike fitter and salesperson. Thoroughly knowledgeable. He sold us a Specialized Low Entry Roll Bike, easy to get on and fun to ride. Theo is at the Superstore on 25th and Wabash in Chi-town. Great selection of bikes at that store."
Posted 1 month ago
"Despite telling multiple workers exactly what I planned to use the bike for, riding the lakefront trail, they still pushed me to buy a hybrid. When I'd ask about it (vs. a road bike) they'd pause and say something like "yeah, it'll do that" in a hesitant manner. I thought they were just surprised I was asking and that it should have been obvious to me. The bike looks great but for riding into work, the specific thing I bought it for, I'd rather pull out my 1 speed with coaster brakes and use that. With weather being what it has this spring I haven't gotten many opportunities to ride it in and now that I've come to see just how bad this bike is it's beyond the refund/exchange window and I'm stuck with an expensive bike that I don't want."
Posted 2 months ago
"George and the other techs worked diligently in an effort to find the squeaking sound that seemed to be coming from the bottom bracket. Eventually, the culprit was found and I was on my way, in silence! They are fantastic."
Posted 2 months ago
"I went to purchase an electric bike they had advertised on their website and when I arrived they said the bike was in pieces. I also called the day before and a sales rep told me they had the bike. The sales rep gave me the hand to neck sign, stating it was no good. The was listed for $1300.00. He then went on to tell that the company who made the bike was going out of business. Then he proceeded to show me bikes that cost over. $3000.00 hmmmm. Not okay. This sounds like a ploy to me."
Posted 2 months ago
"George & Sherdon are knowledgeable sales people who NEVER be dishonest. Repair team is the best in the city, thorough and patient, they have walked me through many difficult repairs. Selection is the widest in Chicago, I think. I recommend the shop on Milwaukee, in face all the shops , every chance I get."
Posted 4 months ago
"A very nice bike buying experience. Great service and nice people."
Posted 5 months ago
"Great service and the team took the time to explain what I needed to know as my first high end road bike with disc brakes."
Posted 5 months ago
"Always excellent"
Posted 5 months ago
"Great Store, Great Service, Great Bike!"
Posted 5 months ago
"Found a great bike with the Guy's help great place to shop"
Posted 7 months ago
"Good experiences with mechanics and sales man. The manager on Milwaukee store older Caucasian bald male is very rude to customers and sarcastic. Other than that great experience."
Posted 7 months ago
"Regarding store at Milwaukee / Pulaski location. The crew there is amazing and so helpful. Great knowledge across the entire spectrum from kids bikes, city and touring, eBikes (electric), Fat bikes all the way to the Top End of the MTB and Road Racing. Superior bike selection and indoor test track on the top floor enables you to make the right choice and get proper fit regardless of the weather and away from the traffic hassle. - - Serenity. - - I strongly recommend to ask for Ladi (or Ladee). That guy has knowledge of the bicycle universe. Seems like he was born with bicycle at the bed side and he breaths, lives and dreams bikes 24/7. He’s in the store M-F most likely and enjoys riding and testing new equipment on the weekends. I wish he had a You Tube channel dedicated to his work and passion. Cheers, See you on the trail or road or anywhere bicycle takes you."
Posted 8 months ago
"Wonderful attentoon and service by the staff at Kozys. Wrigleyville. Love my purchase! I know I can count on the wonderful Kozy staff for my needs to make my bike riding much more fun everytime. Thank you! Love you guys and gals!!! :). Jeri Caroline Medina (Liv Invite)"
Posted 8 months ago
"Great price on a great bike, and friendly and knowledgable staff."
Posted 8 months ago
"Great group of people working at this location. The communication between the stores is awesome. Was about to get my bike with no problem. I had purchased a rather expensive bike so the bike techs were more than willing to walk me through the maintenance for this specific bike. The maintene warranties and bike warranties are spot on. Even though I’m an hour away from these guys, they wanted my business 100%. Would highly recommend to anyone."
Posted 8 months ago
"Kozy's was exceptionally good. Others shops talk about letting you test-drive a bike, but when you tell them you want to try it for a few days and ride it 100 miles, you can discern differences. Kozy's said, "No Sweat. I called them after 9 days, (they have a 10 day, no questions policy) and told them I didn't want the bike -- could they find me a different model. They came through again. There are more details, and every time they were as gracious as I could hope for. A good experience."
Posted 8 months ago
"Great service. Assisted me with a warranty issue on a ten year old product. No questions asked. Great communications and true customer focused service. Great product selection."
Posted 9 months ago
"Get an electric bike from these guys!!!"
Posted 9 months ago
"I had made an appointment with a sales person to see a particular bike. I made the appointment over a week in advance. On the Wednesday before the Saturday is was to see the bike, I called the sales person to confirm the appointment. He didn’t remember who I was or what bike I wanted to see. He assured me he’d have the bike there by Saturday at 11, the scheduled time to see the bike. On Saturday I arrived, saw the bike, bought the bike and several accessories, including a helmet, two bike tire pumps, tools, a water bottle, and two extra inner tubes. Once the transaction was complete, it was apparent that the sales person was done with me. The bike was not fitted to me, and the sales person didn’t even suggest it. I have subsequently found that the inner tubes he sold me are not the correct inner tubes. I can’t speak for the salesperson, but I know how hard I work for my money, and what it took to buy that bike."
Posted 9 months ago
"Customer service was extremely helpful. The bike they recommended fits exactly what I needed."
Posted 9 months ago
Kozy's Bike Shop is rated 4.62 based on 34 reviews

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