“I brought in my old bmx bike in from storage(for 30 years) because we couldn't find a bike anywhere for my daughter's 10th birthday so I figured I'd have Kozy outfit it with the parts to make it rideable again. Brian was the best and he got it done by her birthday and she is so happy to have something to ride!”
“I have been a customer of Kozy for many years. I love Kozy. I bring my bikes in for tunes up and repair. I needed a repair, my left pedal was making a wicket noise. I live on the far south side of Chicago so I thought I could go to the store on the south side but it was no longer there. So next was my first Kozy ever right off Roservelt. But that store was gone as well. So I took my bike to Erie store. I received the same great service I have come to expect from Kozy. My mechanic was Peter Sherry he is the best. I take my hat off to him and Kozy. You guys are the only ones I trust with my bikes. Thanks again Peter you are a rock star.”
“Raquel completely rocks! I ordered a part online for curbside pick-up because the website said it was in stock. I figured I'd be picking it up that afternoon (Tuesday). Then nothing for two days. Not a huge problem because I wasn't going to get around to working on my bike until Friday. So I called the Halsted store on Thursday evening to ask about my order. Raquel answered, checked on my order. Turned out they didn't have it in stock at the store but she had just brought it from another store that afternoon and it was ready for pick up. I said great, I'll come get it in the morning.
Then Raquel said that she lives near my address and she could drop it off on her way home that night. I didn't want her to go out of her way but she assured me it wasn't out of her way and asked if it was okay to text me when she dropped it off at my building.
Solving a problem, even a small problem, with a little something extra is great customer service! Thanks Raquel!”
“Jon at the 219 store was extremely helpful as well as the entire staff. After the store was looted they still were able to get me on the bike I was searching for (one of the few left as it was still boxed up). They were very busy cleaning up the store yet their service was great and friendly. Above and beyond, Thanks!”
“Jon was very helpful, especially in providing me with information about the various types of stationary bikes in stock. Also, he always answered any questions I had regarding purchasing, delivery, and after purchase maintenance. Feel very confident ordering from Kozy's with him as my point of contact.”
“Service was outstanding, I walked in minutes after opening, requested the exact bike I was looking for that Kozys website showed in stock. The gentleman that I first encountered told me it would be ready in 30-45 minutes because they had to build the bike. They had the bike built in 15 minutes and ready for a test ride on their indoor track. I purchased the bike along with a few essential accessories. The gentleman that built the bike did a final check over and installed the accessories, then he explained a few quick details for better performance. Couldn’t be happier with my purchase.”