Kurt Geiger Reviews

Name: Kurt Geiger
Address: 24 Britton Street, London
Rating: 1.61

1.6 Rating 155 Reviews

14 %

of reviewers recommend Kurt Geiger

Company Reviews

Questions

Metrics

1.6

Based on 155 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 257 2571

Email:

online.info@kurtgeiger.com

Location:

24 Britton Street
London
EC1M 5UA

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Kurt Geiger 1 star review on 13th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never order from Kurt Geiger, they have terrible after sales customer service. God knows where they are based. Not in this country as phone lines are dead and they’re responding to emails in their own time. I ordered pair of boots which never arrived. Contacted delivery company with tracking number, Delivery company could not locate the tracking number, they asked me to contact seller which I did and to my shock and horror they were adamant it’s been delivered and refused to deal with my case any further. Keeping my money and also not delivering my order. Do not trust this company. So horrified.”

Helpful Report

Posted 4 years ago

“Horrified- charged me twice for 1 pair of boots sent me two had to sent both back one faulty (in sole slipped) and now other pair I didn’t even order, they weren’t at office to receive so now are being so rude and unhelpful to pick up the boots they weren’t there to receive NEVER AGAIN HORRIFIC customer service”

Helpful Report

Posted 4 years ago

“I had ordered an incorrect shoe size & had to return the items as a International customer paying fully for postage. Taught me a lesson in never to order without making sure that the return policy covered Internation postage. All other companies have done so & I assumed that they did too. BUT NOT SO”

Helpful Report

Posted 4 years ago

“Diabolical customer service. AVOID! Having bought black boots from the brand before, my mum ordered a new pair using her 50% NHS discount. The boots arrived with a lace stopper snapped off. On initially contacting customer service I was told that I couldn't exchange them for a non-faulty pair as this would require more human intervention? Ironic as I had to take them to a post office in a pandemic. We went to order another pair, and the NHS discount had changed to 20% off. It felt like the issue was being rectified as customer service said we could order a new pair at original price. This time the boots came in even worse condition and had been WORN with mud on the soles, worn leather and two lace stoppers snapped off. Talk about rewarding NHS workers? Not. I received the first refund, but they have since under-refunded me on the second refund by not including the extra delivery charge I paid and was promised I would get back. Says it all.”

Helpful Report

Posted 4 years ago

“My name is Charlene Noble. I live close to Seattle. The sizing on your U.S. site is incorrect. A 39 is an 8 not an 8.5. Now I have to send the boots back from Seattle to the U.K. on my dime. I won't ever buy boots again from Kurt Geiger. So upset...”

Helpful Report

Posted 4 years ago

“Their customer service is appalling shocking and unprofessional I am so shocked their website still exists. They do not try and amend the issue and if there is an issue you are not given a reason as to why instead you are having to contact them via email just to be told your second order might not be guaranteed to be successfully delivered. The reason behind this who knows as clear explanations are not given.”

Helpful Report

Posted 4 years ago

“BE AWARE - Kurt Geiger sells old shoes - so old The glue holding The sole is detached from The actually shoe. And I guess they might have financial problem because The can Not are Not able To refund 21 pound for sending The broken shoes back. Do forget Kurt Geiger! There are SO MANY GREAT brand out there who values The customer ! And treat customer with repeat They refund The shoe but they refuse To refund The return cost . Very very un modern customer relation 21 pound ...”

Helpful Report

Posted 4 years ago

“Ordered boots which have never been delivered - AVOID Kurt Geiger - they take your money and do not send the goods”

Helpful Report

Posted 4 years ago

“Terrible quality. Leather started peeling off before I used a handbag. Honestly, it's not a handbag, it is a piece of garbage.”

Helpful Report

Posted 4 years ago

“Ignore kirt Geiger!!!!! Rude staff and just take your money seriously I have never experienced this with any other shops apart from Kurt Geiger so I bought pair of heels on sale in a size 7, and when I come home it’s more like a size 6 their sizing are a little smaller than normal and when I try to get my refund because I couldn’t find bigger size I get told I can’t refund it and can only exchange or get gift card! It’s so ridiculous how they have this kind of rule! Like now am stuck with pair of heels I can’t even wear and when I called in Brent Cross the manager was very rude and not helpful at all telling me if you come down your won’t get it refund so don’t come down wasting ur time. I don’t understand how they have such staff that are so useless and unable to help instead just being rude on the phone. I would never again buy from there. I am getting no refund and stuck with the shoes.”

Helpful Report

Posted 4 years ago

“Kurt Geiger gone right down in my estimation. Extremely poor customer service. It's all good when they're taking your money, but very bad if there is a problem. Bought a bag at Heathrow Airport reduced from £159 to £132 (tax free). I was delighted until I saw the bag selling for £100 online in KG Selfridges. It wasn't about a refund, but I emailed them as I felt it devalued my item - they just told me to return it if I'm not happy. I've never bought anything from an airport, tax free, before and then saw it selling at home for almost £60 less. I'm on holiday with a bag I now don't wish to use, then I have to bring it back and find a store to return it (link for postal returns not working). They'd rather lose a good loyal customer and a sale than rectify, explain or apologise. Disappointing.”

Helpful Report

Posted 4 years ago

“I ordered a delivery 6 weeks ago and after a month of waiting for my delivery I got in touch with Kurt Geiger customer service to be told my order would be dispatched. After a further week of not receiving my item I got back in touch to be told there had been a problem with my delivery and they had cancelled my order and reimbursed me. I did not ask for my order to be cancelled and to be reimbursed, I had only asked where my delivery was. I did not want my order cancelled. I was then told if I wanted to purchase the items then I’d have to go online to reorder the items I had originally ordered. I duly went online and tried to reorder the monogram soft wallet which was NO longer available. The Size 5 black janeiro carvela shoes I ordered were also NO longer available in my size or colour. I emailed the customer services stating that I could not reorder the same items and I had not received my money. In the email I stated I was really disappointed because I had NOT asked for my delivery to be cancelled and reimbursed. I was half expecting/hoping for my delivery to be reordered however I received another email with no apology and stating I would need to wait a few day’s until my refund appeared in my account. In the email, I also explained a had used a single use 50% discount code.Since it is single use it means I will NOT be able to get 50% off when I reorder. I am extremely disappointed with the customer service provided. I did not ask for my order to be cancelled and to be reimbursed, yet they cancelled my order. I emailed looking to find my package and not for it to be cancelled. It has taken 6 weeks to be told you have cancelled my order. One of the items I was buying was a birthday present which I obviously couldn’t give because it wasn’t delivered. As a result of this negative experience , I will not be buying any products from Kurt Geiger. I find it really lazy Kurt Geiger reimbursing me rather than rectify the problem and have my items delivered. I have big experienced such poor customer service before. From what’s meant to be a high end store with expensive products it does not match the customer service experience.”

Helpful Report

Posted 4 years ago

“I ordered shoes with my NHS discount. They were delivered to a completely wrong address (I have the online delivery note to prove this) and I was told I couldn’t be refunded. Nice way to treat your NHS customers. First and last time I shop with Kurt Geiger”

Helpful Report

Posted 4 years ago

“I ordered a (very expensive) pair of trainers from your website as a birthday present for my daughter. The shoes arrived yesterday in acceptable condition, but the box they are stored in is very damaged. I am unable to wrap it up due to the damage, and so turned to your live chat service on your website where I was met with rude operators and disgustingly poor customer service. All I would like is a replacement box so I can wrap my daughters birthday present up. Unfortunately if this issue cannot be resolved I will have to return the shoes and will not be shopping here again”

Helpful Report

Posted 4 years ago

“The customer service has been appalling. Will definitely not be shopping here again. I returned a pair of shoes by post, which was collected, but never received by KG. Even though I have the receipt of collection, they are accusing me of lying, and have not refunded me - unfortunately they have stolen my money. They have not listened to me or tried to help or resolve the problem. You can only email customer service and they take such a long time to reply, it feels like they are deliberately trying to delay the process so that you give up and they can keep your money.”

Helpful Report

Posted 5 years ago

“The online customer service has been appalling. Will definitely not be shopping here again. I returned a pair of shoes by post, which was collected, but never received by KG. Even though I have the receipt of collection, they are accusing me of lying, and have not refunded me - unfortunately they have stolen my money. They have not listened to me or tried to help or resolve the problem. You can only email customer service and they take such a long time to reply, it feels like they are deliberately trying to delay the process so that you give up and they can keep your money.”

Helpful Report

Posted 5 years ago

“DO NOT ORDER ONLINE with them!! I have been waiting for over 3 months for my refund... have had to use their chat service twice and exchange 3 emails for a poxy refund. Most rubbish returns system and they have zero respect for customer time and money. NEVER AGAIN.”

Helpful Report

Posted 5 years ago

“Bought leather Kensington bag paid £189 and within few weeks it’s started ripping off from sides. Tried to contact customer service and response is extremely unprofessional and bad. Now company claiming it’s soft material so Can be ripped off easily (but there’s no description came with the bag) Horrible company not selling genuine material coz leather bags always lasts. Now they blaming on me as it’s wear and tear, and teaching customers how to use their bags, Would not recommend to any one as poor quality bags shoes and worst customer service”

Helpful Report

Posted 5 years ago

“Very poor customer service. I bought click and collect shoes 20 days ago and I’m still waiting for the parcel. I have now rang customer services twice and they keep saying that the shop has lost the parcel. After 20 days I still don’t have my parcel and they have taken my money. Every time I ring customer service I have to wait for 30 minutes and they keep telling me they will sort the problem within 24 to 48 hours which is a lie. They sent me a link to track my parcel and it doesn’t even work. So much time wasted! I advise not to buy Kurt Geiger online!”

Helpful Report

Posted 5 years ago

“Awful customer service. Promise of refund not upheld, even though I have an email from them saying it would be processed. Stay well clear!!”

Helpful Report

Posted 5 years ago

Kurt Geiger is rated 1.6 based on 155 reviews