Kurt Geiger Reviews

Name: Kurt Geiger
Address: 24 Britton Street, London
Rating: 1.59

1.6 Rating 160 Reviews

14 %

of reviewers recommend Kurt Geiger

Company Reviews

Questions

Metrics

1.6

Based on 160 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 257 2571

Email:

online.info@kurtgeiger.com

Location:

24 Britton Street
London
EC1M 5UA

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Kurt Geiger 1 star review on 30th July 2025

Anonymous

Kurt Geiger 1 star review on 13th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The online customer service has been appalling. Will definitely not be shopping here again. I returned a pair of shoes by post, which was collected, but never received by KG. Even though I have the receipt of collection, they are accusing me of lying, and have not refunded me - unfortunately they have stolen my money. They have not listened to me or tried to help or resolve the problem. You can only email customer service and they take such a long time to reply, it feels like they are deliberately trying to delay the process so that you give up and they can keep your money.”

Helpful Report

Posted 5 years ago

“DO NOT ORDER ONLINE with them!! I have been waiting for over 3 months for my refund... have had to use their chat service twice and exchange 3 emails for a poxy refund. Most rubbish returns system and they have zero respect for customer time and money. NEVER AGAIN.”

Helpful Report

Posted 5 years ago

“Bought leather Kensington bag paid £189 and within few weeks it’s started ripping off from sides. Tried to contact customer service and response is extremely unprofessional and bad. Now company claiming it’s soft material so Can be ripped off easily (but there’s no description came with the bag) Horrible company not selling genuine material coz leather bags always lasts. Now they blaming on me as it’s wear and tear, and teaching customers how to use their bags, Would not recommend to any one as poor quality bags shoes and worst customer service”

Helpful Report

Posted 5 years ago

“Very poor customer service. I bought click and collect shoes 20 days ago and I’m still waiting for the parcel. I have now rang customer services twice and they keep saying that the shop has lost the parcel. After 20 days I still don’t have my parcel and they have taken my money. Every time I ring customer service I have to wait for 30 minutes and they keep telling me they will sort the problem within 24 to 48 hours which is a lie. They sent me a link to track my parcel and it doesn’t even work. So much time wasted! I advise not to buy Kurt Geiger online!”

Helpful Report

Posted 5 years ago

“Awful customer service. Promise of refund not upheld, even though I have an email from them saying it would be processed. Stay well clear!!”

Helpful Report

Posted 5 years ago

“Don’t buy from them, they cancelled my order with no notification and after several times still haven’t email to confirm they are processing a refund, so as I stands they have stolen my money”

Helpful Report

Posted 5 years ago

“It doesn’t surprise me that Kurt Geiger don’t have reviews embedded on their site - they don’t want to see them. I bought a pair of boots from them and they’re such poor quality. I’ve bought better boots in Topshop for a fraction of the price. I used to really like Kurt Geiger’s shoes but they’ve gone hugely downhill. Don’t recommend even at sale prices!”

Helpful Report

Posted 5 years ago

“Horrible customer service Very unprofessional, I will never order from them again. Over a month ago, exactly 7 weeks ago I have ordered a pair of sandals what had arrived in a used condition, dirty soles, missing ankle strap, scratches on the shoes all over. I have returned the item, also paid for next day delivery to their return address. Since then they lying that’s they never received the item, spoke to about 11 different advisor, all saying different stories.. The Sandal cost £65 , which I think never will see again, as they say it’s communication problem between them and the warehouse... They keep postpone the refund... Honestly : Don’t order from them !!!”

Helpful Report

Posted 5 years ago

“Dreadful customer service Dreadful customer service. Nearly £100 on trainers and the side detail is coming away. The trainers are all about the detail. Because they are worn, and not new, (London commuter - she said I walk a lot on the escalators - what?? no, it's just dirty). They were purchased for walking. They will not exchange. Chat with head office and they have zero impact. Take back to store. Round and round. Store managers decision is final. According to consumer law, if you bought something and within 6 months it is faulty (for using it as it is intended... walking) they should exchange. They are not having any of it. The shoes are still full price in the store - showing how new they are. I had them on my feet. She said the inside logo was worn which means they are worn out. What? Disgusting service Watford.”

Helpful Report

Posted 6 years ago

Kurt Geiger is rated 1.6 based on 160 reviews