Kurt Geiger Reviews

Name: Kurt Geiger
Address: 24 Britton Street, London
Rating: 1.61

1.6 Rating 155 Reviews

14 %

of reviewers recommend Kurt Geiger

Company Reviews

Questions

Metrics

1.6

Based on 155 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 257 2571

Email:

online.info@kurtgeiger.com

Location:

24 Britton Street
London
EC1M 5UA

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Kurt Geiger 1 star review on 13th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t buy from them, they cancelled my order with no notification and after several times still haven’t email to confirm they are processing a refund, so as I stands they have stolen my money”

Helpful Report

Posted 5 years ago

“It doesn’t surprise me that Kurt Geiger don’t have reviews embedded on their site - they don’t want to see them. I bought a pair of boots from them and they’re such poor quality. I’ve bought better boots in Topshop for a fraction of the price. I used to really like Kurt Geiger’s shoes but they’ve gone hugely downhill. Don’t recommend even at sale prices!”

Helpful Report

Posted 5 years ago

“Horrible customer service Very unprofessional, I will never order from them again. Over a month ago, exactly 7 weeks ago I have ordered a pair of sandals what had arrived in a used condition, dirty soles, missing ankle strap, scratches on the shoes all over. I have returned the item, also paid for next day delivery to their return address. Since then they lying that’s they never received the item, spoke to about 11 different advisor, all saying different stories.. The Sandal cost £65 , which I think never will see again, as they say it’s communication problem between them and the warehouse... They keep postpone the refund... Honestly : Don’t order from them !!!”

Helpful Report

Posted 5 years ago

“Dreadful customer service Dreadful customer service. Nearly £100 on trainers and the side detail is coming away. The trainers are all about the detail. Because they are worn, and not new, (London commuter - she said I walk a lot on the escalators - what?? no, it's just dirty). They were purchased for walking. They will not exchange. Chat with head office and they have zero impact. Take back to store. Round and round. Store managers decision is final. According to consumer law, if you bought something and within 6 months it is faulty (for using it as it is intended... walking) they should exchange. They are not having any of it. The shoes are still full price in the store - showing how new they are. I had them on my feet. She said the inside logo was worn which means they are worn out. What? Disgusting service Watford.”

Helpful Report

Posted 5 years ago

Kurt Geiger is rated 1.6 based on 155 reviews