“I need some help, please. I do not like the item I purchased and need to return it. Your system is not recognizing my order number/email for some reason. Very frustrated and do not know what to do.”
“Customer service is non-existent. They do not respond to any electronic communication and no one can be reached in person. All I wanted was to return the wrong size and buy the correct size. I finally got a return label and the package was returned to me as undeliverable. I have still never gotten a response to my emails.”
“I never received my order and I’ve written to you about problems. Also I’ve requested a refund but i haven’t received any response. Not happy at all with Kylar Mack.”
“The bracelets were too small. Mailed them back for a refund and it’s been weeks and still no refund. I can’t get anyone to get back to me from this company, eNewton is the way to go with a product such as this,”
“Loved the rose colored bracelets I purchased. Do not enjoy the silver- they look cheap- too shiny, poor quality look to them!
Shame I spent good money!”
“I ordered a stack of silver ball bracelets and my receipt states that I was receiving two silver ball bracelets, but I received three yellow gold ball bracelets. I am very unhappy.”
“I cannot provide a review when I ordered my bracelets 12/29/2023. Received an alert my package would be delivered 1/6/2024. I forwarded an email to Kylar 1/6 that night that I did not receive my package and there is no further updates from USPS. As of today 1/8 there has been NO RESPONSE from Kylar!”
“I received the incorrect size and the only option is to return the product thru the online returns, couldnt resolve this any other way. No one to speak with or phone number to call.”
“I was supposed to recieve it on December 29 and I still have not received it yet. Very poor service. No communication. Now asking for review. What the ****”
