“Ordered a dress for my daughters homecoming. She is very tiny and we were able to order it in a custom size. It was ordered, made, shipped and delivered in less than 2 weeks. The dress is beautifully made and fits perfect. They did question the measurements I sent in, I confirmed that yes she is that little. Customer service was great.”
“I purchase this dress for my daughter prom 2019 excellent excellent choice. we add on some Gucci stripes but dress was amazing with or without...Love it purchase 2 dress from this site the make with well put together very high quality.”
“The dress was cute but I didn’t care for the breast area on the dress. It was different from the picture but I made it work. Didn’t have enough time to refund or exchange it.”
“They have beautiful dresses. I ordered one and the quality was great. So I ordered three more dresses, but I never received them. They shipping company said they delivered it, but I don’t know who they delivered it to. When I contacted them to let them know I did not get my dresses they were no help. Not only did I end up losing money, but I ended up spending more money to get another dress for an important event.”
“They have the worst customer experience ever. First time I have ordered something online and not been able to return. The dress I ordered for my child is too big, I emailed them to return it and they won't accept it. They suggested I take it to a tailor to fix. If I do this it will take away from the design of the dress. They would rather someone else mess with their work than work with you and provide a product that a consumer can be happy with. No where does it state that all sales are final. Horrible business.”
“I wish I read reviews before ordering! My daughter wears a size 7/8 in clothing and she is 7 years old. I ordered her a size 7 dress and it was huge on her. I asked to exchange for a small size and they do no returns or exchanges. For a business that sells clothing to not accept exchanges for different sizes is crazy to me.”
“Company does not honor their refund policy, the company sends you a totally different dress than the picture. The dress is cheaply made. Lose threads and all”
“My daughter in law bought from here. The dress wrong size, out of shape like 2 different sizes between left and right. They refused refund, however, we cited the consumer rights act and was able to get a refund through her bank card. The bank did not want to refund either but we kept pushing and threatened to get the ombudsman involved so they sent our complaint to the relevant department and they refunded immediately on condition the wedding dress was donated to a charity shop. Fair enough as people could try it on and see what they were buying... great if you had the skill to adapt it!
Don't buy from Lalamira, but if you've been caught out, ask for your refund, and if (when) they wont give you your money back, go to your bank card provider and ask if they can help. Check the terms of your credit agreement and keep pushing.”
“Customer service is horrible, they make all their customers ask for a “return product form” so they can decline and say no to returns. They don’t follow their returns and refund policy. Customer service says the same thing “it wasn’t our fault. The correct size was sent out” meaning they got the correct size that people order and send them out and with that they don’t have to accept. So doing their job is what won’t get you a refund. More people need to be aware of these scams. Read reviews on companies before buying so you don’t have to go through this same mistake.”
“this website is a complete scam!! all design pictures and reviews are stolen from etsy shops!!! so that’s why the dress they will send you will look NOTHING like the picture. please don’t waste your money!!!!”
“I ordered my daughter‘s prom dress before time I even paid expedite shipping the dress was already a week late coming from where it was. So I tried to sent it back before the 7th day expiration,explaining that the dress did not make it on time🙄, going back-and-forth with the rep on the correction of the shipping date was pointless therefore my refund wasn’t denied. I tried again to return the dress, stating that I wasn’t satisfied with it and the Customer Service rep decided that since there isn’t any inconsistency with the dress my refund was not approve but their policy states that if you’re not satisfied for whatever reason you are expected a refund. So why they’re not honoring their policy 😡”
“I paid for a wedding dress and a pair of shoes, the website took the money twice, i sent them my measurements and paid the customization fee, 3 weeks after I only received the shoes, i emailed them asking for my dress and they replied saying I didn’t play for it, after I checked my bank statement I saw two different payments to them, I requested a refund or a dress and I never again hear back from them.
Also I emailed them in different occasions with questions about the order and they never replied.
Very bad customer service, I feel like they stole my money and ruined one of the most important moments of my life!
I guess it’s true you get what you paid for :(”
“I bought a dress it too small I ask to return it they refused to return the dress or provide a label why is that why I was going to get a bigger size but they flat out refused to take the dress back this is totally unprofessional very disappointment I still don’t have an address to send the dress back I have to look online to find it to return it bad business I will never order from them again”
“The dress I got was nothing like the picture. Emailed them about returning and I was told since I was ordering online I shouldn’t expect it to look like the picture … they refused to accept my return. The dress I got looks like a cheaply made Halloween costume. I do not recommend using this site at all. Wish I had never ordered from here. Terrible service.”
“This company has horrible customer service. They do not honor their return policy. I personally was not satisfied with the quality of my dress , and initiated a return the same day it was delivered. They emailed me back and forth with excuses & you cannot call to speak with someone verbally. If I could give them zero stars I would. Stay away from this website and do not waste your time, because taking a chance and ordering from online pictures, you will be stuck with an item you don't want forever. They even suggested that I resell the dress to a friend or consignment store.”
“DONT PURCHASE FROM THIS COMPANY. I ordered a dress from their website and it did not fit me, came wrong size and also broken zip. I contacted them for return as they don't provide you return address however the respond I got via email "Sell it locally unfortauntely we don't get refunds". However if you check their website their return policy, you have to contact them wihtin 14 days of delivery which I contacted them same day the dress was delivered.
I highly don't recommend you to purchase anything on this website. Don't believe the photos, the dresses are totally different compared to photo. It is disgusting customer service!!!
WASTE OF MONEY”
“Customer service is a joke. Ordered a dress, it was too small. Emailed them to return it and it took over a week for a response when they claim they responded in 24hr. I'm still getting the run around on a response. The dress meets the requirements of being returned but they won't t do it. DONT BUY FROM THIS COMPANY”
“Don’t buy from this site Weddig dresses. I order one and it is nothing like the pic. The dress is flat looking and cheap!! One of my bust are way bigger than the other one because they have it sowed very odd. I have been emailing them to get my refund and they keep telling me there is nothing wrong with the dress. To keep it and just sell it! Wow!!! I’ve asked to speak to the owner and they will not give me the contact information! Beware if you want to do returns. I am very displeased with this company. What you pay for is what you get, cheap for cheaply made.”
