“Very disappointing! I paid £100 have a proof that I own my house outright after paying off my mortgage in full. The documents I purchased seem as if they have NOT been updated since 2016! They still mention previous owners.
Perhaps I didn’t understand how to read them properly so I emailed you back with a question. I got no response at all.”
“I would rather not as you were terrible in your service for me. I paid an extra £10 to get the dohe expedition feecuments sent to me within an hour. TWO days later you send me an email saying that you couldn't match up the address to the title number. WHY couldn't you just work on the Title Number? That ios what the propeer Lasnd Registry does. If you cannot draw down a Title number to the address then you shouldn't be in the business. Paying me back the expedition fee misses the point”
Hi Michael,
Our record shows that your order was completed correctly and we have no record of any email being received. One of our agents will email you today to see if we can help resolve any outstanding queries you may have.
Hi Darren,
Our system only shows that you placed a single order (595962) and that the order was completed and documents sent within 10 minutes on the 11th April. Please could you check your email junk and confirm that you have received the documents?
A member of our team will also resend the documents again today.
“Do not use this service it is a scam you will not receive the complete deeds. Appalling customer service with avoidance being their mantra. I am referring to Trading Standards!”
“£60 I paid because I needed paperwork of the layout of my front garden because my neighbour has fenced it off leaving me with nothing but a drive and land registry sent me a Birds Eye view of my whole estate not including front gardens. I just wanted my house like I asked for and I rang up and was told they sent what I paid for (it was them that told me what I needed to order)”
Hi Carol,
Thanks for taking the time to leave a review.
We provide official copies of the title register and title plan as well as other conveyancing documents held via HM Land Registry. We do not claim or pretend to be the UK Government or HM Land Registry, this is displayed on our website and throughout our terms and conditions.
Please note that there is a key difference between the documents available from Gov.uk and ourselves. At the time of writing, as a general member of the public you are only able obtain a non-certified copy of the deeds directly with Gov.uk. In order to access certified, official copies, you are able to obtain these directly via post with Gov.uk, or via a 3rd party, such as ourselves.
The key difference between the 2 documents is that the certified copies are treated as evidence of ownership in court and in property transactions (e.g., buying/selling a house).
We hope that you found our service easy to use, quick and efficient.
“What a con I thought this was a HMRC site it was not charged me over £40 for documents I could have got for £9 from HMRC their site looks official it is not tried to get my money back only to be told they would not refund all only less than 5 minutes of realising what I had done.
The bank has sympathy but stated they were just very clever how they conducted business”
Hi Robin,
Thanks for taking the time to leave a review.
We provide official copies of the title register and title plan as well as other conveyancing documents held via HM Land Registry. We do not claim or pretend to be the UK Government or HM Land Registry, this is displayed on our website and throughout our terms and conditions.
Please note that there is a key difference between the documents available from Gov.uk and ourselves. At the time of writing, as a general member of the public you are only able obtain a non-certified copy of the deeds directly with Gov.uk. In order to access certified, official copies, you are able to obtain these directly via post with Gov.uk, or via a 3rd party, such as ourselves.
The key difference between the 2 documents is that the certified copies are treated as evidence of ownership in court and in property transactions (e.g., buying/selling a house).
We hope that you found our service easy to use, quick and efficient.
Hi Jill,
Thanks for taking the time to leave a review.
Please note that there is a key difference between the documents available from Gov.uk and ourselves. At the time of writing, as a general member of the public you are only able obtain a non-certified copy of the deeds directly with Gov.uk. In order to access certified, official copies, you are able to obtain these directly via post with Gov.uk, or via a 3rd party, such as ourselves.
The key difference between the 2 documents is that the certified copies are treated as evidence of ownership in court and in property transactions (e.g., buying/selling a house).
We hope that you found our service easy to use, quick and efficient.
“teh data takes too long to arrive and, in my view, is too expensive. I have even paid for data on one property, which has not arrived, and there is no one to contact or complain to about it.”
Hi Susan,
I'm sorry to hear about the issues you've experienced with your boundary plans. We strive to provide clear pricing and avoid any duplications, so your feedback is important to us. We can see that you inadvertently placed 3 orders for the same property and documentation, but as a gesture of goodwill you were refunded for the duplicate documentation.
Hi Laura,
I’m really sorry to hear that you’re feeling this way about our service. Your feedback is important to us, and I’d like to help resolve any issues you’re facing. One of our team members will reach out to you shortly to discuss your concerns and see how we can improve your experience. Thank you for bringing this to our attention.
Hi Denise,
I’m sorry to hear that you feel this way. It’s important to us that our customers receive the most accurate and up-to-date information. We take your feedback seriously and would like to look into your order further. One of our team members will reach out to you shortly to address your concerns and see how we can help. Thank you for bringing this to our attention.
“The plans I received were over 40 years and didn't even show the houses adjoining my boundaries. There must be newer versions showing the adjacent properties, but when I enquired about this, I didn't receive any newer plans. A total waste of money.”
