“Charged me the fee but not sent any of the information as yet. The information has not appeared in junk email either. Please stop sending me emails which I cannot send a reply.”
“I waited on the phone for 45 Minutes before being cut off. Then on another number I waited twenty minutes to move up 4 places, to be told the section I required did not work Fridays.”
Hi Patrick,
We have re-sent the documents to your email, please check your inbox, as well as your junk or spam folder, in case they were filtered incorrectly.
Please note that our company operates exclusively online. As such, we're unsure who you may have been on hold with, as it would not have been our team.
If you have any questions, please dont hesitate to get in-touch
info@landregistryuk.co.uk
Hi,
We provide official copies of the title register and title plan as well as other conveyancing documents held via HM Land Registry. We do not claim or pretend to be the UK Government or HM Land Registry, this is displayed on our website and throughout our terms and conditions.
You received your documents within an hour which we believe reflects our commitment to providing a fast and efficient service.
“You sent me a title deed instead of a conveyance pack because you only had two pieces of information, I did not need title deeds just information that you charged me £104. 00 that I didn't need! you didn't ask me! So I am not a very happy person I wouldn't use your service again, remember people to use the gov, site not a copy! I need a refund! That might get you a better score! Dissatisfied customer!”
“Far too long to speak to a person Over 40 Mins. !! Is every one working at home.
I have already paid last week £104 to get copies of my land registration I NEEDED TO KNOW WHO OWNS THE LAND OPPOSITE MY COTTAGE. Does it all belong to the pub, or is the front portion of the Black Rabbit car park for everyone,Cyclists, canoeists Etc. If you don't know this who do I contact to find that out ? I was always lead to beleave along with other cottages that that portion was for everyone .”
“Not so good so far. Purchased title deeds sunday. No documents or link in email.
2 emails sent to rectify, still no reply on wednesday.
After putting up this review the pdf file was sent out pretty quick as was a message to re do this review.”
Hi,
Thanks for taking the time to leave a review.
We provide official copies of the title register and title plan as well as other conveyancing documents held via HM Land Registry. We do not claim or pretend to be the UK Government or HM Land Registry, this is displayed on our website and throughout our terms and conditions.
Please note that there is a key difference between the documents available from Gov.uk and ourselves. At the time of writing, as a general member of the public you are only able obtain a non-certified copy of the deeds directly with Gov.uk. In order to access certified, official copies, you are able to obtain these directly via post with Gov.uk, or via a 3rd party, such as ourselves.
The key difference between the 2 documents is that the certified copies are treated as evidence of ownership in court and in property transactions (e.g., buying/selling a house).
“I was not happy as latest drawing included a building I sold probably five years age. When I tried to ask questions I was fobbed off. Very poor customer service.”
“After not finding the information I needed on the documents I was sent, I followed up with an email asking where I could find the relevant information. Not a word back from them since.”
“I was very disappointed to receive just a four page emailed document, outlining our property in red and naming us as the owners. I was hoping for more for example, who owned the fences on either side of the property. I don't think it was worth paying almost £50 for...”
“I paid for a copy of a local church which cost £50+ you sent me the wrong information, you have failed to respond to any of my emails, I’m feeling ripped off ATM”
