Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Lawn Love Reviews

4.4 Rating 562 Reviews

86 %

of reviewers recommend Lawn Love

Company Reviews

4.4

Based on 562 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

About Lawn Love:

If you're looking for the very best in lawn care services, you've come to the right place.

Here at Lawn Love we do things differently. We take a high-tech approach to a traditionally low-tech sector. We are revolutionizing the lawn care industry.

Your experienced Lawn Love provider will combine innovative and time-tested methods to deliver the most verdant and neighbor-envy-inducing results possible.

Lawn care is a science, and we at Lawn Love pride ourselves in being on the cutting edge of the industry.

We don't believe that one size fits all. Every lawn is unique and has its particular challenges with regard to climate, grasses, growing seasons, and soil varieties. Lawn Love's deep industry experience allows us to provide a scientific approach to deliver the best results possible.

Visit our website to get your free online quote today.

Visit Website

Phone:

(800) 706-4117

Email:

charlotte@lawnlove.com

Write Your review

Tell us how Lawn Love made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lawn Love 5 star review on 20th January 2023

Lawn Love 5 star review on 20th January 2023

Lawn Love 5 star review on 20th January 2023

Lawn Love 5 star review on 5th December 2022

Lawn Love 5 star review on 3rd December 2022

Lawn Love 5 star review on 3rd December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would always look at the reviews that have the lowest star reviews. Because these are the real people. So many people are paid to leave nice reviews so take this for what it was worth. We moved out of state and we trusted these guys with our yard (and were trying to sell our home at the time). They were HORRENDOUS. Didn't come when they were scheduled, ONLY mowed the front lawn, had to come back twice to mow the back and weed eat. This continued three more times, and then they broke a sprinkler head and didnt say anything, that team just quit. Luckily our neighbor said something else this would have continued to leak water for the rest of the month causing who knows how much damage. I would NEVER go with these guys again.”

“My service was rescheduled for 3 times and I took 3 days off to wait for them, no one came to my house at all until 7:00pm of the last day, which made me so angry to cancel the service and closed my account forever. I want to give a negative star too!”

“I scheduled for new service on a weds. I decided to wait the 2-3 days it was going to take. so service on friday. Sunday come with no service and it rained. So I had some patience on monday. However when tues come and no one would answer my replies or my csr case to get a call back frustrated me. I allowed till weds (now 7days) and I still couldnt get a answer??? had to pay extra due to over 6inch.”

“would give negative stars if I could. I have used them since July 6 (since I have to use them 3 times) all three times my lawn was not cut properly (this last time, the entire back yard and side was not cut at all) It was supposed to be cut between the 4-5 of Aug, they didn't show up til the 6th. Only cut the front yard, I called to complain. Lawn Love said give them 24hrs and it would be fixed. I recieved a text at 0654a on the 7th being told that the guy could not cut it that day due to religious beliefs (too easy) they didn't show on the 8th either. I had to call again and was told that the lawn provider came out on the 7th and fixed it (which they didn't) Finally customer service said they would get a different provider and they would be out here the 11 or 12 of Aug. I said fine, but I didn't feel like I should be charged extra for long grass since it wasn't my fault. The customer service rep agreed and said I wouldn't be charged extra. Found out who my new provider was, texted them to warn them about the long grass (probably almost a foot by now) and they sent me a new quote ($109.17) and wouldn't be able to make until the 15/16th Aug. I have been on the phone with customer service not stop since the start of this process and still no resolution. The newest customer service said that they will fond another new provider but the soonest would be 13/14th Aug. I am now awaiting a supervisor to call me back to give me more BS information. This is one of the worse services ever. I see why they make you agree to 3 cuts, because if you didn't have to you would definitely stop after the 1st cut. I would not recommend this service to anyone. I am still here with grass in my backyard that you don't want to walk thru for fear of what could be slithering in it. Do not use thus company”

“Lawn Love doesn't understand the difference between a price quote request and doing the job without being authorized to do it. Although I am a senior citizen doesn't mean I'm stupid, but Lawn Love sure know how to make a prospective customer inferior due their disrespect of the prospective customer's price quote request. As a retired customer service person of 60+ years, I would not consider their approach respectful when it is crammed down your throat. One thing they did do was to take themselves out of the picture of being a potential lawn care service.”

“Scheduled a lawn service no call no show 6 times (3different lawn guys) and was told to message the “crew” to communicate with them. Only one “crew” responded and kept me on the hook for 2 days ,about to be 3! I decided to cancel service based on this.The actual company Lawn love was polite and customer friendly though and i know none of this was their fault directly!Bad time to find a mower perhaps with dead lawns?”

“Scheduled a lawn service no call no show 6 times (3different lawn guys) and was told to message the “crew” to communicate with them. Only one “crew” responded and kept me on the hook for 2 days ,about to be 3! I decided to cancel service based on this.The actual company Lawn love was polite and customer friendly though and i know none of this was their fault directly!Bad time to find a mower perhaps with dead lawns?”

“No one ever showed up!! We specifically hired them to take a BIG task off our to do list prior to my son's birthday party; they said the lawn would be taken care of Thursday or Friday. Thursday I get a text at 2.33p saying "Lance" is on the way and at 2.34p I get a text asking if I'm satisfied with his work! We wait in case there was a mistake and call at 4p when no one has shown up only to be told "Lance" submitted a google map photo of our yard as proof he mowed it (apparently in under a minute). We explained the urgency and the reason we asked them to come out in the first place and were PROMISED it would be done Friday instead. However, once again I get a text that "Lance" (Yes! They gave it to the same guy!) is on his way only to get another text 15 minutes later asking if we were satisfied. Having learned our lesson on Thursday we IMMEDIATELY called only to be told once again they will get someone out immediately to resolve it. THEN I get a text message saying there was an "unexpected problem" so the mowing will be done on Monday. We obviously cancelled this as the party was on SATURDAY and I needed it done BEFORE then not after!!! So at 5p on Friday evening we are now outside working in the yard instead of doing the other pre-party preparation we had planned to do. My husband was in the yard until WELL after dark all thanks to Lawn Love. And I haven't even mentioned how the agents graciously OFFERED to not charge us for the service (you know, the one we didn't get) AND tried to argue with my husband about cancelling because we had a contract! ARE YOU KIDDING ME!?!? You want to start talking about our contract when you've no showed twice in 24 hours for our first service ever!?!?”

“this is a bait and switch company. after giving all the info they wanted, got a quote. the day of the service I get a text they want 4 times more money to do the job. I refused, so they closed my account”

“Very dishonest company. I hired them to do yard cleanup and paid almost $300. The person never showed, and I was charged. I sent countless emails to their ticketing system. Showed pictures, as requested. They did nothing about it. I would be very cautious about using this company. They don't back their work and are shady.”

“Unfortunately, the lawn services I signed up for were never executed. I paid for 3 lawn cuttings and only had someone show up 1 time and they cut only 70% of my front lawn. The website is great but doesn't provide any type of number to call in for support so you are limited to the choices they provide. I was offered a $15 credit each time there was a no show. They never came out and cut the lawn though. So, I kept paying $50 each time for services that were never provided. I created a ticket after the first missed services and it was responded to quickly, but then my response to them was never responded to. Still have not been able to get someone on the phone in order to have my CC info removed. So overall, incredibly strong on the software side, but seem to be lacking on the service side. Likely just don't have the human capital to take care of their customers.”

“The Reviews that they currently have are not ligit Reviews, thats how they capture you in , this company are Scammers, they set up a date to do your services, and never shows up to do the lawn care , have your credit card information, when calling about what happened they do not know nothing , it took me 2 days to find someone there to cancel my credit , and remove my credit card from there file….****DO NOT DO BUSINESS WITH THEM******SCAMMERS YOU Will SEE******”

“signed up for service. I get a text asking to review the work done about a week later. Go outside to find none of the services that were charged were even done. Call customer service and get it sorted out. Turns out the "pros" went to some other address and did every service requested. Get the services rescheduled. Grass and yard has become overgrown at this point. The window of service comes and goes. Still no work has been done. Gets rescheduled again. After three weeks of getting the run around still no work has been done. Canceled my account and will never do business with this company again.”

“Service was absolutely horrible. I scheduled a service 4 times and never showed up. The crew member never answered my emails. I can’t write a quality review because they never come.”

“I tried using lawnlove. The first time was a no show. Then I was supposed to get a new crew. The second time my scheduled time was moved out to 19 days after the previous no show- and they didn’t show up to mow. I had to cut my travel show to get home to cut the grass myself. This company is horrible. I canceled my account after being a new customer with two no shows.”

“Horrible customer service. I was scheduled for service and no one came. Called 2 days later was told that they had to find a new provider and would contact me within 24 hours. No one did. One week later still no lawn mowed and now I will pay extra for a longer cut of grass to go anywhere else. When asked when i would be getting my lawn mowed was told they don't know. Would never refer them to anyone”

“Hired them this past summer (2021) and the service was actually okay. However in Dec 2021 I told them I was pausing service due to the fact that it was raining and the grass wasn't growing a lot in the winter. I told them that I would let them know when they could start up again. Today I found this new charge on my personal checking account (see screen shot). Tried calling the number listed - it's some bogus number. Please, go ahead and try it! it's some conf number not to the business. So I found their phone and called and they said "we sent an email. we can't cancel". I said, there was no service and I didn't ask to be started up again. They repeated over and over that they sent me an email. Sorry that's not okay - I didn't get their email. It's still raining occasionally here and I didn't ask for them to start up again. ALSO, the rate went up without notification and it looks like the business originally in San Diego was sold to some gig in Texas. I had to call my bank to dispute charges. Be careful about who you give your card info to - If you want to cancel or pause, they don't honor it. They'll have your card info and charge you whether you had service or not!!!! Lesson learned. Learn from me. I'll be hiring someone local and paying in cash next time.”

“I had my first scheduled lawn mow today and it was a complete mess!! the crew that they sent out cut the grass half way in other words some of the grass was left un-cut and their idea of clean-up was to blow all of the debris over in front of 3 of my neighbors houses so I had to go out after they left to clean all of that. I was so disappointed. The person that I spoke to on the phone assured me that they had certified crews and that was a total lie!! My yard now looks and is half finished. I canceled my service as soon as I saw the work they did. This is the world we live in today l tell you it is soooo sad. And to think they charged me a total of $110.00 because I wanted 4 bushes trimmed which they did not do well.”

“Please do not use this company. They're a rip off! The sent a guy to aerate my lawn and missed half of the lawn and his machine didn't work on the rest. The refused to fix it! Please see picture of a hole that is barely aerated. Not deep!”

“NO ONE answers the phone! If you call you will be put on hold for 5 minutes and then they will say you can ask for a callback. If you ask for a callback, the robot will call you back but then there will be dead silence and no one will ever answer the phone. If you decide not to get a call back and wait you will wait at least 45 minutes and then you’ll be hung up on. The worst, absolutely worst customer service I have ever dealt with in my life. Avoid this company at all cost! They also do not answer emails. If you send them a message it will come right back to your email address and they will never write you.”

«
1
2
3
4
»

Lawn Love is rated 4.4 based on 562 reviews