Lawn Love Reviews

Name: Lawn Love
Rating: 4.37

4.4 Rating 572 Reviews

85 %

of reviewers recommend Lawn Love

Company Reviews

Metrics

Info

4.4

Based on 572 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

About Lawn Love:

If you're looking for the very best in lawn care services, you've come to the right place.

Here at Lawn Love we do things differently. We take a high-tech approach to a traditionally low-tech sector. We are revolutionizing the lawn care industry.

Your experienced Lawn Love provider will combine innovative and time-tested methods to deliver the most verdant and neighbor-envy-inducing results possible.

Lawn care is a science, and we at Lawn Love pride ourselves in being on the cutting edge of the industry.

We don't believe that one size fits all. Every lawn is unique and has its particular challenges with regard to climate, grasses, growing seasons, and soil varieties. Lawn Love's deep industry experience allows us to provide a scientific approach to deliver the best results possible.

Visit our website to get your free online quote today.

Visit Website

Phone:

(800) 706-4117

Email:

charlotte@lawnlove.com

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Lawn Love 5 star review on 20th January 2023

J Lopez

Lawn Love 5 star review on 5th December 2022

J Stamps

Lawn Love 5 star review on 3rd December 2022

A Baker

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“worst company there is. if you want to cancel, they wont let you. They change your schedule constantly. don't work with them!”

Helpful Report

“Scheduled a first mow and appointment was pushed back twice. Asked to cancel my service and no effort was made to retain my service”

Helpful Report

“False Advertising. Website says I can do once, weekly, monthly. I wanted once because listing for sale. Jasmine from Austin said I had to do a minimum of three cuts and then have to call Customer Support to cancel or they will continue to bill.”

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“You can't speak directly with the person serving your lawn. They canceled my appointment without notifying me.”

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“Worst customer service communication ever. No follow through. Each representative tells you a different story. My first service was offered on the 25th. I said no that I needed to be present for the initial cut so they set it for 27th and 28th. On the 25th I receive a message from mower saying see you on the 30th. No one contacted about change and when I called they said that was the day it was set for. No problem we will put it for the 27th. I check online two services on for the 30th and one for the 27th- 29th. It’s the 28th, no email no text. The original mower never responded back to my replies yo him via the app. All around complete disappointment and waste of my time.”

Helpful Report

“They never showed up after making multiple appointments and assuring me they would be on time multiple cancellations would not recommend”

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“Complete waste of time. They were supposed to cut my mother's lawn, but they bluffed out twice. This is unacceptable and disrespectful not just to me, but to my mother as well. Do Better.”

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“Titus did not complete the service as requested. It is my understanding from the neighbor he stated he was going to report my home due to a colony of feral cats that live in the neighborhood but are not related to me. I cannot recommend the service based on this experience. The company advertised weeding and garden work, he refused to perform these duties as well.”

Helpful Report

“Do not use this dishonest service. We were out of town when the service was done. They requested 30% increase in cost after coming out when we had accurately relayed the project for the initial quote. We reluctantly approved it. They then took a week beyond the original date to do the work. When we got home we found they had only done a small front yard and left the leaves in the back piles up and not removed. We paid for the leave removal for the whole yard. Lawn love said they had to give the servicer 24 hours to respond to their message asking for the job to be completed. No response after 24 but then they said they had to give 48 hours. I called a third time for resolution and then they said it was still 1 more hour until the 48 ended because they were in central time. But the dispute as files over 48 hours earlier eastern time. They promised after the time passed if the servicer did not make it right they would have some one else finish the job without any further cost to us. I then got a text message saying they were just going to refund half the amount because the front yard was done. The front yard is less than 1/3 of the yard at the house. Even if this was an acceptable resolution, which it is not, they still haven’t refunded anything.”

Helpful Report

“I would always look at the reviews that have the lowest star reviews. Because these are the real people. So many people are paid to leave nice reviews so take this for what it was worth. We moved out of state and we trusted these guys with our yard (and were trying to sell our home at the time). They were HORRENDOUS. Didn't come when they were scheduled, ONLY mowed the front lawn, had to come back twice to mow the back and weed eat. This continued three more times, and then they broke a sprinkler head and didnt say anything, that team just quit. Luckily our neighbor said something else this would have continued to leak water for the rest of the month causing who knows how much damage. I would NEVER go with these guys again.”

Helpful Report

“My service was rescheduled for 3 times and I took 3 days off to wait for them, no one came to my house at all until 7:00pm of the last day, which made me so angry to cancel the service and closed my account forever. I want to give a negative star too!”

Helpful Report

“I scheduled for new service on a weds. I decided to wait the 2-3 days it was going to take. so service on friday. Sunday come with no service and it rained. So I had some patience on monday. However when tues come and no one would answer my replies or my csr case to get a call back frustrated me. I allowed till weds (now 7days) and I still couldnt get a answer??? had to pay extra due to over 6inch.”

Helpful Report

“would give negative stars if I could. I have used them since July 6 (since I have to use them 3 times) all three times my lawn was not cut properly (this last time, the entire back yard and side was not cut at all) It was supposed to be cut between the 4-5 of Aug, they didn't show up til the 6th. Only cut the front yard, I called to complain. Lawn Love said give them 24hrs and it would be fixed. I recieved a text at 0654a on the 7th being told that the guy could not cut it that day due to religious beliefs (too easy) they didn't show on the 8th either. I had to call again and was told that the lawn provider came out on the 7th and fixed it (which they didn't) Finally customer service said they would get a different provider and they would be out here the 11 or 12 of Aug. I said fine, but I didn't feel like I should be charged extra for long grass since it wasn't my fault. The customer service rep agreed and said I wouldn't be charged extra. Found out who my new provider was, texted them to warn them about the long grass (probably almost a foot by now) and they sent me a new quote ($109.17) and wouldn't be able to make until the 15/16th Aug. I have been on the phone with customer service not stop since the start of this process and still no resolution. The newest customer service said that they will fond another new provider but the soonest would be 13/14th Aug. I am now awaiting a supervisor to call me back to give me more BS information. This is one of the worse services ever. I see why they make you agree to 3 cuts, because if you didn't have to you would definitely stop after the 1st cut. I would not recommend this service to anyone. I am still here with grass in my backyard that you don't want to walk thru for fear of what could be slithering in it. Do not use thus company”

Helpful Report

“Lawn Love doesn't understand the difference between a price quote request and doing the job without being authorized to do it. Although I am a senior citizen doesn't mean I'm stupid, but Lawn Love sure know how to make a prospective customer inferior due their disrespect of the prospective customer's price quote request. As a retired customer service person of 60+ years, I would not consider their approach respectful when it is crammed down your throat. One thing they did do was to take themselves out of the picture of being a potential lawn care service.”

Helpful Report

“Scheduled a lawn service no call no show 6 times (3different lawn guys) and was told to message the “crew” to communicate with them. Only one “crew” responded and kept me on the hook for 2 days ,about to be 3! I decided to cancel service based on this.The actual company Lawn love was polite and customer friendly though and i know none of this was their fault directly!Bad time to find a mower perhaps with dead lawns?”

Helpful Report

“No one ever showed up!! We specifically hired them to take a BIG task off our to do list prior to my son's birthday party; they said the lawn would be taken care of Thursday or Friday. Thursday I get a text at 2.33p saying "Lance" is on the way and at 2.34p I get a text asking if I'm satisfied with his work! We wait in case there was a mistake and call at 4p when no one has shown up only to be told "Lance" submitted a google map photo of our yard as proof he mowed it (apparently in under a minute). We explained the urgency and the reason we asked them to come out in the first place and were PROMISED it would be done Friday instead. However, once again I get a text that "Lance" (Yes! They gave it to the same guy!) is on his way only to get another text 15 minutes later asking if we were satisfied. Having learned our lesson on Thursday we IMMEDIATELY called only to be told once again they will get someone out immediately to resolve it. THEN I get a text message saying there was an "unexpected problem" so the mowing will be done on Monday. We obviously cancelled this as the party was on SATURDAY and I needed it done BEFORE then not after!!! So at 5p on Friday evening we are now outside working in the yard instead of doing the other pre-party preparation we had planned to do. My husband was in the yard until WELL after dark all thanks to Lawn Love. And I haven't even mentioned how the agents graciously OFFERED to not charge us for the service (you know, the one we didn't get) AND tried to argue with my husband about cancelling because we had a contract! ARE YOU KIDDING ME!?!? You want to start talking about our contract when you've no showed twice in 24 hours for our first service ever!?!?”

Helpful Report

“this is a bait and switch company. after giving all the info they wanted, got a quote. the day of the service I get a text they want 4 times more money to do the job. I refused, so they closed my account”

Helpful Report

“Very dishonest company. I hired them to do yard cleanup and paid almost $300. The person never showed, and I was charged. I sent countless emails to their ticketing system. Showed pictures, as requested. They did nothing about it. I would be very cautious about using this company. They don't back their work and are shady.”

Helpful Report

“Unfortunately, the lawn services I signed up for were never executed. I paid for 3 lawn cuttings and only had someone show up 1 time and they cut only 70% of my front lawn. The website is great but doesn't provide any type of number to call in for support so you are limited to the choices they provide. I was offered a $15 credit each time there was a no show. They never came out and cut the lawn though. So, I kept paying $50 each time for services that were never provided. I created a ticket after the first missed services and it was responded to quickly, but then my response to them was never responded to. Still have not been able to get someone on the phone in order to have my CC info removed. So overall, incredibly strong on the software side, but seem to be lacking on the service side. Likely just don't have the human capital to take care of their customers.”

Helpful Report

Lawn Love is rated 4.4 based on 572 reviews