“I purchased autumn lawn feed from Lawnsmith , sadly the package was damaged and some of the contents had been lost . I contacted customer services and the situation was resolved quickly. I have used the product on my lawns. It was extremely easy to use and my lawns are looking very healthy.”
Thank you for your feedback 😊We’re sorry to hear your package was damaged on arrival, but are glad our customer service team was able to resolve it quickly for you. It’s great to know the Autumn Lawn Fertiliser was easy to use and that your lawns are now looking healthy. 🍃
Thank you for your feedback!😊 We’re glad to hear you were pleased with our service. We look forward to helping you with your lawn care again in the spring🍃
“The packaging for my order was poor: Unfortunately, the box containing my order arrived opened at the top and the plastic bag containing the Extra-Long fertiliser had split open, relasing about a quarter of the contents had spilled into the box. Fortunately, very few fertiliser pellets had escaped from the box (despite it having holes at the bottom and it being poorly held together). I managed to get most of them back into the bag. I don't know if this problem was due to rough handling of the package by the courier, but I'd recommend that Lawnsmith review their packaging for items such as this. Other than this, the item arrived quickly.”
Hi Dean,
I am sorry to hear your Fertiliser had been damaged upon arrival, causing the fertiliser to become loose in the box. I have sent you an email to obtain some more information on this. May I kindly ask if you can reply as soon as you have a moment?
I look forward to hearing from you.
Hi Bruce,
I am sorry to hear you find it difficult to order on our website, we understand that this can be frustrating at times.
Should you ever feel you are facing issues placing your order, please email or call us, and we can certainly assist you through the process, so that you can order what's needed, without the hassle 😊
We appreciate your feedback on this.
“I purchased this feed following a Lawnsmith article online.
I have recently applied it to my lawn but of course the results will not be evident immediately.
I have followed the online Lawnsmith advice re scarifying, top dressing, and reseeding.
I am looking forward to a lovely lawn next year”
Thank you for your feedback! We’re glad you found our online advice helpful and that you’re following the recommended lawn care steps. We look forward to hearing about your results!😊⭐
