“They promise fast delivery in the UK. 2.5 weeks later I have yet to receive my order
Update: Received after about 3 weeks and I got a 10% discount for my next order as an apology”
Thank you for your feedback, and we’re sorry to hear about the delay in receiving your order.
We do aim to provide fast delivery, so it’s disappointing to hear this hasn’t been your experience, and we understand how frustrating this must have been.
I have emailed you regarding this. Please, could I kindly ask that you respond to this as soon as you have a moment? I would appreciate this.
Thank you for your feedback. We’re sorry that the packaging didn’t meet your expectations. We’ve been reviewing alternative packaging options to avoid issues like this going forward, and comments like yours are very helpful as we continue to improve.
We hope that you’ll see improvements in both packaging and overall delivery experience going forward.
“Great website full of helpful information. Products arrived on time, questions answered promptly and looking forward to seeing how my lawn shapes up this summer”
Thank you for your kind feedback. We’re delighted to hear that you’ve found our website and advice useful, and that your your products arrived safely and on time, and we hope you enjoy seeing your lawn develop over the coming months.
Please don’t hesitate to get in touch if you need any further advice along the way.😊
Thank you for your fantastic feedback. We’re delighted to hear that, even with 50 years of gardening experience, you continue to find our advice useful😊!
Thank you for your feedback. We're sorry to hear that the fertiliser didn’t give you the results you were hoping for. We’ve reached out to you via email to understand what happened and to work with you to get the desired results on your lawn.
“At this precise moment in time I am struggling to review the grass dead I’ve bought.
This is due to the fact that it is slow growing and takes 3 weeks to show signs of growth. Now the order arrived 4 weeks ago, the ground was sealed a week ago.
So with the fact this is the second time I’ve been asked. All I can review in reality to the mud still looks the same except it has some seas on it.
Happy to show results in your time scale.”
Thank you for your honest feedback. We completely understand that it is difficult to review a grass seed product before it has had enough time to establish.
Grass seed is very much a product where patience is required, as germination and early growth depend on a number of factors including temperature, moisture and ground conditions. As you mention, many varieties can take several weeks before noticeable progress is seen, and the lawn will continue to develop and thicken over time.
“Been using you for years. Helpful, reliable and you offer a good range of products. I think some of your instructional videos make the job look easier than it is. I think it would also be helpful if you sold smaller packs of grass seed for repairs to the lawn.”
Thank you for your continued support and for taking the time to share your feedback. We’re delighted to hear that you’ve found us helpful and reliable over the years, and that our product range has met your lawn care needs.😊⭐
Hi Christine
Thanks for taking the time to share your feedback. Apologies for the short delay with your order. We have had a very busy start to the season, but our warehouse team are working hard to get through all the orders. We really appreicate your pateince, and understanding. 😊
Hi Mark
Thank you for your feedback, and we’re very sorry to hear that your order arrived in this condition.
All of our items are carefully packed to ensure they reach our customers safely, however, we do recognise that, on occasion, damage can unfortunately occur during transit.
I understand a member of our team has since been in touch and was able to resolve this with you directly via email. That said, we really appreciate you taking the time to highlight this, and we will certainly take your feedback on board as we continue to review and improve our packaging.
