“I bought this fertilizer about 10 days ago. When it arrived, the bag was already torn, and most of the product had spilled inside the box. When I tried to lift it out, it split again, spilling granules onto my lawn and causing some damage. I’ve requested a partial refund because of the poor packaging quality. For this price, I expected a much better seal.”
Hi Viktorija,
Thank you for taking the time to share your feedback. We’re sorry to hear that your bag of fertiliser arrived damaged and that this caused inconvenience and some lawn damage. This is certainly not the standard we aim to deliver. Had we been made aware of the issue sooner, we would have taken immediate steps to resolve it for you.
We can confirm that we’ve also reached out to you directly by email regarding your order. We appreciate you bringing this to our attention and for giving us the opportunity to put things right.
When you have a moment free, could I kindly ask that you respond to my email, so we can resolve this for you 😊
“The seeds and fertilizer worked seamless during my autumn overseeding project. I loved the prompt communication with the company too when I had a question about the delivery! Definitely coming back to Lawnsmith next time.”
Thank you for your great feedback! It's great to hear that the seed and fertiliser worked well for your autumn overseeding. We look forward to helping you again next time! ⭐😊
“Grass seeds have germinated well in October. I felt confident in the products and service due to a good amount of information communicated about how and when to do things on the website. I trust the quality of products as it was recommended by an AI which scans the internet for information, that's what brought me to the site.”
Thank you for your feedback. We’re pleased to know that the information on our website helped you feel confident throughout the process, and we appreciate your trust in our products! 😊⭐
“The first delivery arrived damaged but Lawnsmith were quick to despatch another that arrived safely. There was no fuss, just the desire to show great customer service..”
“Disappointed, when ordering extra long Fert for clay soils no where on info did it state that is was for spreading in spring! I assumed it was for Autumn. When I rang Lawnsmith they said yes it was not included in information and has now been changed. Now I’ve got product that I didn’t want and can’t use. Barry Wyles”
Hi,
I’m sorry to hear about the misunderstanding regarding the Extra Long Fertiliser for clay soils.
The information about when to apply this fertiliser is included in several places on the product page, specifically in the Key Features, Specification, and Description sections. Each of these notes that this product is designed for spring application.
Please rest assured that the fertiliser will store safely through winter, and you can use this in Spring with no loss of quality. Our fertiliser has a shelf life of four years.
I do apologise that you felt the application time had not been made very clear, and we appreciate you sharing your feedback with us.
Thank you for your feedback. It's great to hear your order arrived so quickly🙂 And we look forward to helping you with your lawn care again in the future! 😇
