“I emailed Lawnsmith the same day of delivery to complain that the bag of fertiliser had burst both ends in the cardboard box spilling some of the contents onto my front doorstep. I then had to try and tip the fertiliser pellets out of the box into a carrier bag spilling further of its contents onto the floor. I suggested that in future it will be best to double bag it. I also asked them if this fertiliser had to be stored in an airtight container. The only reply I've have them is to ask for a photo of the packing label and burst bag. I did this but have yet to receive any reply.”
Hi Stephen,
We’re sorry to hear about the condition your order arrived in and the inconvenience it had caused you. It sounds like your original email may have gone unread after you sent the photos, and we sincerely apologise for the delay in getting back to you.
I’ve now replied directly to your email and look forward to your response so that we can resolve this matter quickly for you. Thank you for bringing this to our attention.
“Good quality lawn seed & autumn fertiliser. I would recommend Lawnsmith for any garden requirements. I have over seeded my lawns where the hot summer scorched them, Grass shoots now appearing. I have been with Lawnsmith a few years and will continue to stay with them.”
“Having ordered mosskiller and feed along with seeds to refresh our lawns they arrived promptly and gave me plenty of time to scarify and apply before the wet weather started. Results are promising as the moss is dead but new grass growth is coming through nicely.”
