Thank you for your feedback! We’re glad to hear that you had a positive experience with ordering and delivery. We look forward to hearing your results!😊
“product ok but carrier you used left package 100 m from house just off the highway.
will not use you again unless i hear from you that you will use a reliable carrier”
Thank you for your feedback. We’re sorry to hear about the delivery experience, that is certainly not the standard we aim for. We have recently made changes to ensure that the courier delivers to the recipient directly, to avoid these things from happening going forward. We appreciate you bringing this to our attention, and we hope you will consider shopping with us again.
“Their online videos are great; easy to follow. The products were delivered on time and are performing as expected, having followed closely the clear instructions on the bags and online advice. I will certainly purchase from Lawnsmith again.”
Thank you for your kind feedback😊 We’re glad that you found our videos easy to follow and that the products arrived on time. We really appreciate the 5 stars 👌⭐
“I have been a customer for several years and have always been pleased with the products and help videos
I went DIY after employing a company, pre COVID, I was working from home and saw him work. He did one cover of spray and never got close to the edges. I complained but the quality didn’t improve.
Sacked them and started to use Lawnsmith and have never looked back”
Thank you for sharing your experience! We’re glad to hear you’ve been pleased with our products and videos, and that switching to DIY lawn care with us has worked so well for you. Great to know you’re achieving the results you were looking for!😇😊
“I purchased autumn lawn feed from Lawnsmith , sadly the package was damaged and some of the contents had been lost . I contacted customer services and the situation was resolved quickly. I have used the product on my lawns. It was extremely easy to use and my lawns are looking very healthy.”
Thank you for your feedback 😊We’re sorry to hear your package was damaged on arrival, but are glad our customer service team was able to resolve it quickly for you. It’s great to know the Autumn Lawn Fertiliser was easy to use and that your lawns are now looking healthy. 🍃
Thank you for your feedback!😊 We’re glad to hear you were pleased with our service. We look forward to helping you with your lawn care again in the spring🍃
“The packaging for my order was poor: Unfortunately, the box containing my order arrived opened at the top and the plastic bag containing the Extra-Long fertiliser had split open, relasing about a quarter of the contents had spilled into the box. Fortunately, very few fertiliser pellets had escaped from the box (despite it having holes at the bottom and it being poorly held together). I managed to get most of them back into the bag. I don't know if this problem was due to rough handling of the package by the courier, but I'd recommend that Lawnsmith review their packaging for items such as this. Other than this, the item arrived quickly.”
Hi Dean,
I am sorry to hear your Fertiliser had been damaged upon arrival, causing the fertiliser to become loose in the box. I have sent you an email to obtain some more information on this. May I kindly ask if you can reply as soon as you have a moment?
I look forward to hearing from you.
Hi Bruce,
I am sorry to hear you find it difficult to order on our website, we understand that this can be frustrating at times.
Should you ever feel you are facing issues placing your order, please email or call us, and we can certainly assist you through the process, so that you can order what's needed, without the hassle 😊
We appreciate your feedback on this.
