We appreciate your feedback. We’re glad to hear you’re happy with the products, and we’re sorry about the delay with FedEx. That delivery time is far from what we aim for, and we apologise for the inconvenience caused. We appreciate you bringing this to our attention.
“The service from Lawnsmith was excellent, though the seed did not arrive very promptly, which may be down to the carrier. However I was kept informed of the status of the delivery.
As for the seed, it is still too early to say what the percentage germination is but there are signs that it will be acceptable. What is strange is that it appears to be best in the lawn that had some grass and which had not suffered in the summer. I can only think that the micro climate provided by the grass helped the germination. The seed on the bare parts of the lawn does not appear to be so advanced and I am hoping that it will get better. I am keeping my fingers crossed.
Knowing that grass seed percentage germination goes off with time, I would have liked to know how old the grass seed that I received was and what your expected percentage germination rate.
I will order again and may well get some fertiliser from Lawnsmith anyway.
Andrew Wimshurst.”
Thank you for your kind feedback. We’re glad you found our service helpful, and appreciate your patience with the delay. It’s good to hear the seed is showing early signs of germination! 😊
When our seed is mixed, we bag it as soon as possible, and all 5, 10, and 20 kilo bags are sealed with a dated green Certification label. This will keep for up to 2 years.
“This is the first time I have purchased from lawnsmith, they offer a full range of products for all seasons. I have now applied the fertiliser to try and improve the condition of the lawn following the dry summer. So far I am pleased with the result and can see the lawn starting to recover. It is still early days as it has only been down for two weeks. If everything goes OK I will be back for spring feed”
Thank you for your review. We’re pleased to hear the fertiliser is already helping your lawn recover after the dry summer. It’s still early days, but it’s great to see positive progress. We look forward to helping you again in spring! 😇⭐
“All products and support has been second to none, a uk company that is doing lawn care right I won’t use anyone else now, this is the product for me! Keep up the good work”
“Bang on time delivery. Lots of good knowledgeable advice. Just wish you would exercise better control over the weather. I needed regular light showers every day for my grass seed.”
Thank you for your kind review! We’re glad the delivery and advice hit the mark. Hopefully, you get the weather needed for your seed to grow! It is always best, before laying seed or fertiliser, to consult a 2-week forecast independently and see how the weather is going to look in your area, so that you can get the best results 😎⭐
Thank you for your feedback. I am sorry to hear the bag has not been sealed properly, this is not how we would expect our products to arrive. When this happens, please get in touch with us at customersupport@lawnsmith.co.uk, so that we are able to resolve this for you. 😔 Thank you for the stars, given the circumstances.
“I trust this company completely, you get exactly what you’ve ordered in good time and their website is full of information for the gardener on the best way to proceed with your product.
It is the one stop store for all your lawn care needs.”
Thank you for your kind feedback, and trusting us for your lawn care products, this is great to hear. We look forward to helping you further in spring! 😇⭐
“Excellent products that produce results. I always buy Spring-Summer feed for my lawn and Autumn feed as well. These products keep my lawn looking very professional with little effort on my part.”
