Hi James
Thank you for your review. We’re really sorry that the courier lost your order, but I’m glad that we managed to get this resolved and a new order dispatched. We hope everything is now as expected, and if you have any further questions or concerns, please don’t hesitate to reach out.
Thanks again for your patience, and we hope you’re happy with your order!
“Lawnsmith were easy to use and delivered the product very quickly, so there was no fuss. It came well packaged and I am all set to use it this week. So hopefully it will do what "it says on the can"!”
“Plastic tub holding the powder damaged in transit. Leakage occurred through cardboard container. Luckily noticed before powder was able to contaminate the house! Suggest that plastic tub should be put into a polythene bag before transporting.”
Hi Colin
Thank you for taking to the time to share your feedback, however we are sorry to hear that your order has arrived damaged.
We are aware that there have been issues with the previous packaging, and we have taken steps to resolve it. Our team has upgraded to a heavier, more durable packaging to ensure your items arrive in perfect condition moving forward.
We have also reached out via email as we would like to help resolve this matter with you.
Kind Regards
Laura
