“Very dissatisfied with the lack of response from yourselves I have phoned at least three time's since Saturday we are now thursday and I have not had a call back which makes a nonsense of your recorded message your after sale's service is non existing perhaps if anyone can be bothered to read this I might get a call back not holding my breath.”
Hi Michael
We are really sorry to hear that no one has returned your calls. There have been some technical issues with our answering service, however it is all fixed now. If you would like to give us a call between 9am - 4pm tomorrow, we would be more than happy to help. Alternatively, you can contact use via email at customersupport@lawnsmith.com. We are always quick to respond within working hours.
I look forward to hearing from you.
Laura
“Haven't used the product yet but the customer service was outstanding. I made an error in my online order, after one phone call it was rectified and the extra payment made was refunded. Order was delivered quicker than expected”
“Ordered the shoulder spreader and the Matabi sprayer. Both seem well made and I’ve given them a test run. Look forward to using them properly in due course.”
“I contacted Lawnsmith for help and advice about my front lawn. The advice on what to purchase and when to do it was forthcoming. I then purchased all the items and await to see, if I have done it correctly,
a lush green lawn. At this stage to early to tell but the products all arrived as promised.”
“Excellent service, good easy to use website, products are in stock and shipped next day and arrived in perfect condition. Will certainly be ordering again.”
“I ordered some autumn + winter lawn fertiliser and it was delivered quicker than expected and well packaged. Easy to apply but too soon for results yet.”
“Product not used yet however the process of obtaining went very smoothly. If results are as good as ordering process I would easily give Lawnsmith 7 🌟”
“I've always found the information on the website and the help from customer service to 1st class.
The products I've used have worked well.
The one niggle I have is the delivery service, DHL. The 2 orders they've delivered this year have been delayed, delayed and delayed again, with reason being said to be problems at the delivery depot.”
