“Plastic tub holding the powder damaged in transit. Leakage occurred through cardboard container. Luckily noticed before powder was able to contaminate the house! Suggest that plastic tub should be put into a polythene bag before transporting.”
Hi Colin
Thank you for taking to the time to share your feedback, however we are sorry to hear that your order has arrived damaged.
We are aware that there have been issues with the previous packaging, and we have taken steps to resolve it. Our team has upgraded to a heavier, more durable packaging to ensure your items arrive in perfect condition moving forward.
We have also reached out via email as we would like to help resolve this matter with you.
Kind Regards
Laura
“Needed to buy supplies for this year but first had a query that Lawnsmith responded to clearly and quickly. Placed order that came very quickly. Excellent advice and delivery service. I wouldn't think about going anywhere else for my lawn supplies.”
“Excellent customer service… a product was damaged in transit and they replaced it without any hassle.. the product purchase were excellent. I recommend the lawn scarifier… easy to use and good quality.”
“My low nutrient, chalky soil provides a real challenge for a lawn. Over the last 5 years, I have moved away from the standard garden centre products to those supplied by Lawnsmith.
I have found the Autumn and Velvitt water retention products particularly effective. Thank you.”
“I consider the service that I have received from customer service has been exemplary. Not only have the goods that were damaged in transit been replaced, the communication and actions were both extremely polite and prompt. I have applied the product on my lawn but to early to comment.”
“Most helpful in rectifying a mistake by DPD in delivery.
I have been following lawn advice for years, where most problems are discussed and remedies suggested.”
“The service is great. Decent prices and purchases very quickly dispatched and received. I cannot comment on the fertiliser or seed as I’ve not used either yet but service is good.”
