“This company reeks incompetence fron the couriers to the customer service and greedy top management!! I DONT WANT A REFUND!! I WANT MY ORDER DELIVERED!! HOW ARE YOU NOT UNDERSTANDING THIS?? THE INCOVENIENCE YOUVE COST AND THE TIME IVE WASTED DUE TO THIS WHOLE THING, IT SHOULD BE MORE THAN A REFUND!!! Everyone will know about this incompetence!.. look at these faces And their names. They keep changing the names of the courier as if theyre hinding something after multiple delivery attempts!!!”
“Bad company with the worst business ethics. Worst customer and courier service among all apps. Their courier gives the parcel to unknown people with no consent from the buyer. Their courier also don't deliver the package but will put their reason as, "the customer refused the parcel". Even if you report this, they will do nothing. They will reply with AI-generated messages and will never provide an actual human reply.
I was waiting for the parcel for two days when it was announced that there will be an attempt to deliver it. They didn't even try to deliver, just returned the parcel to the owner.”
“In single word its fake
So dont dont fall for it, i ordered total 300 plus products in last 2 month and got delivered only 12 and following up for return.
They should be banned and face criminal cases for breach of trust and play with emotions of innocent customers”
“I'm so.confuse from Lazada in particular. ..when I search Item from goggle ..example i write .. "hydraulic tester kit" ..then it appears some images from Lazada..then I click..but it appears not the Item I goggled
.ITS VERY ANNOYING...Most of the time I'll switch to Shopee...
Whoever design this .Lazada its sucks.....I'm 55 yes old ang have less patience ..”
“Worst company in the Philippines. They will constantly not attempt to deliver the items and then return as failed delivery attempt. They are liars and lazy. Avoid using them. Shoppee and Amazon PH are far superior.”
“More than 2 weeks now and I still don't have my refund yet! More than 2 weeks since I filed for return after receiving a broken TV. I did multiple contacts already with their customer service and have been lied multiple times. Inconsistent answers and resolution. TV is already dropped off and no one seems to care about my concern anymore. No one will entertain me via chat and they stopped responding via email already. Spoke with seller said they canāt do anything on their end. Refund might take another 7 days or more which is very frustrating! LAZADA doesnāt care about their customers and only cares about money! Very disheartening considering this is my hard earned money and my first ever purchase with them.”
“I ordered products from Lazada, order placed on 24 Mar 2024.
When package arrived 31 Mar 2024 the parcel was broken.
I returned the products Placed on 1 April 2024.
on 3 April i got the following message from Lazada: We were unable to accept your return. We will ship the item back to you.
Because of the parcel was broken they stated.
So how should I have done different, repair the broken products before returning them?
They offered me a 30% refund only, which I did not accept.
Until today they only come with lame excuses.
Rest assured, bla, bla, bla.
I have done my last shopping @ Lazada.
Their freight company (lex ph) and customer service is so very bad.
Like”
“To all people who wants to buy things online especially LAZADA or yung isa may advice po na sa SM MALL or other Physical store nalang kayo bumili wag na wag po kayo bibili dyan dahil ang katotohanan dyan yung LAZZMALL na inaavertise nila ay di talaga lahat ay legit at some mostly fake. Ang katotohanan po dyan as a former seller para maging LAZZMALL member yung shop mo ay marami kang mabenta dapat. At napakabasura po ng customer chat support nila dyan lalong lalo na yung FINANCE Office magnanakaw ng seller payment. Meron din sila yan inside job kung saan pag mahal yung item na ipapaddala ng seller ay may kasabwat sila doon sa logistics para nakawin yung item at palitan ng ibang laman para masira yung seller at ma frustrate ka na kuhain yung refund. Ganyan po kasama yung department nila dyan especially yung Finance deparment nila dyan. Kaya advice ko wag nyo supportahan yang mga platform na yan dahil mga manloloko yan mga yan.”
“I love shopping in Lazada online but once you press āreceivedā the item, they will not help you to return or refund and you must deal with the seller but unfortunately the seller will send you back to Lazada to process the return/refund. The āReceivedā button is deceiving so the Lazada wonāt process the āreturn/refund and that is not acceptable at all!”
“Lazada must get rid of all the scammers on there platform and website Lazada your know there are scammers on your website do something about it or you will be as bad as the scammers now if is it not what I ordered from Lazada I will not accept it at all WAKE UP LAZADA”
“I have been a Lazada customer for awhile. Everything was fine until last year where almost all of my orders had been delivered. Worst delivery service and worst customer service. Very hard to reach and sometimes the telephone number given canāt be reach. Been promising customer to better their service but itās getting worst. You have to solve your concerns as they donāt care to fix it. So Iāve decide to stop ordering to avoid stress. Donāt order from Lazada if you donāt want stress in your life”
“Customers must be the ones to adjust to courier schedule even when they were inforned to deliver the package in the morning only because customer is at work in the afternoon. Some couriers just cancel orders even without text or call. Sone wants you to pay by gcash and tell you that they are in the place but not there. So i prefer cash on delivery because some couriers are like that. They want you to pay even the order is not delivered or they cancel and some are very distespectful. Also there are many scammers who deliver wrong items.”
“I am going through bad experiences using lazada app. Before it was nice and very helpful. But since I started using lazada wallet on buying items. It started to mess up. I've been wanting to buy a cat cage so I bought one using lazada wallet. But the item never came to me. I waited for couple of days to weeks to get the refund. When finally I was able to get refund through lazada wallet again I wish to withdraw it through bank transfer. But until now,couple of week passed still not getting my refund. I also noticed that agents do not share the same information. That is why you will surely get a headache because of their different version of explanation. And every agent provides different resolution and understanding about their policies.”
“Had received text as to date Dec 12 2022 12:01 pm that my parcel is to be delivered and prepare such amount.The courier sender who happens to be my friend had long been dead! What kind of computer programming is that???”
“Please donāt order cell phone in Lazada . Big scam , I ordered a cell phone if infinity and when delivered there is only a charger inside. Foreigners please donāt order any expensive things in Lazada they wonāt refund in case of theft . My worst experience.”
“Mali na nga nirefund na amount, ang bagal pa magproseso, ikaw pa gusto nila makipagcoordinate sa seller at banko.
Hindi man lang naisip ng mga customer service representatives na mga ito na dapat sila ang nakikipagcoordinate dahil internal issue nila ang nagkamali tapos customer nila pag aayusin nila ng problema. 2 buwan na hindi parin naaayos.
Sasabihin anticipate ng 24 to 48 hours pero wala man lang update kahit nag fofollow up ka.
Worst, kapagka chinallenge mo sila, kung kailan paano, gagawin nalang is babaan ka during the live chat.
Worst customer service experience.”
