“Customer service from leaders courier VIPdelivery is absolutely horrendous . Doors arrived 72 hours after first "guaranteed appointment " with nobody answering phones to talk to . I'd advise don't use these again”
I'm truly sorry to hear about the difficulties you experienced with our courier service and the delay in the delivery of your doors. This is certainly not the level of service we aim to provide, and I understand how frustrating this situation must have been for you.
We take your feedback seriously as it helps us to improve our service. We will address this issue with VIPdelivered Team to ensure that such problems are rectified and do not occur in the future. Meanwhile, if there's anything specific that we can do to make this right for you, or if you need further assistance, please contact me directly at feedback@leadergroup.co.uk. We are committed to providing a better experience and are here to help.
Thank you for bringing this to our attention, and I apologize again for the inconvenience caused.
Warm regards,
Susan George
Head of Customer Services
“I have given leader doors a 5 star review because of the excellent service I received throughout. The lovely doors were delivered on time and on each occasion by delivery men who were extremely helpful and polite. I had very slight damage on one door but with one phone call from the driver the issue was immediately resolved. I have had a lot of work done recently and have ordered items from various companies. The service and quality from Leader Doors has been far higher than the majority of companies I have dealt with. I can only speak for my experience but I would definitely recommend them to anyone.”
Thank you so much for your wonderful review and for awarding us a 5-star rating! We are delighted to hear about your positive experience with our service, from the on-time delivery to the helpfulness and politeness of our delivery personnel. We strive to resolve any issues swiftly, and I'm glad to know that the slight damage to one door was quickly addressed to your satisfaction.
Your feedback is incredibly valuable to us, and it's heartening to hear that we stood out positively among the various companies you've dealt with recently.
If you need further assistance or have more feedback in the future, please don't hesitate to contact us at feedback@leadergroup.co.uk. We're here to continue providing excellent service and quality.
Thank you for choosing Leader Doors, and for recommending us. We look forward to serving you again.
Warm regards,
Susan George
Head of Customer Services
Thank you for your positive feedback! We're pleased to hear that you're satisfied with the quality, range, pricing, and delivery of our products. We strive to maintain high standards in all these areas, and it's rewarding to know that we're meeting our customers' expectations.
If there's anything else you need or if you have any further feedback, please feel free to reach out at feedback@leadergroup.co.uk. We're here to help and ensure your continued satisfaction.
Thank you for choosing Leader Doors, and we look forward to serving you again.
Warm regards,
Susan George
Head of Customer Services
“I was recommended by MARK, from MK hanging doors to leaders, I can honestly say from ordering on line and the delivery was easy and
delivery date was given at time of ordering actually delivered at 9am on the specified date. The quality of the doors was excellent. Friends and family have commented how lovely they are and Mark did an exceptional job again arrived on the agreed and made a perfect job.”
Thank you for taking the time to share your experience, and a special thanks to Mark from MK Hanging Doors for recommending us! We're thrilled to hear that the ordering and delivery process was smooth and punctual, and that the quality of the doors met your expectations. It's wonderful that friends and family have noticed and commented positively as well.
It sounds like Mark did a fantastic job with the installation, and we're glad to hear that everything came together perfectly for you. If there's anything else you need or if you have further feedback, please feel free to reach out at feedback@leadergroup.co.uk. We appreciate your comments and are here to help ensure your satisfaction continues.
Thank you for choosing Leader Doors, and we look forward to the opportunity to serve you again in the future.
Warm regards,
Susan George
Head of Customer Services
“I have purchased two doors so far with Leader doors and am looking to purchase a further nine such is their quality and customer service is excellent”
Thank you for your continued trust in Leader Doors and for planning to expand your purchases with us. We're delighted to hear that the quality of our doors and the level of customer service you've experienced have met your expectations.
Your decision to purchase additional doors is the highest compliment we can receive, and we're committed to providing you with the same high standard of quality and service for your upcoming orders. If you need any assistance with your future purchases or have any further feedback, please don't hesitate to contact us at feedback@leadergroup.co.uk. We're here to help and ensure that each experience you have with us is a positive one.
Thank you again for choosing Leader Doors, and we look forward to continuing to serve you.
Warm regards,
Susan George
Head of Customer Services
“Great choice and quality on the cheaper and more expensive doors. Prompt delivery and excellent customer service when I had to return one and have another delivered, thank you they look amazing now all painted up.”
Thank you for sharing your feedback and for highlighting the range and quality of our products, as well as your satisfaction with our delivery and customer service. We're delighted to hear that the doors look amazing now that they are painted and installed!
We appreciate your understanding and cooperation during the return and redelivery process. It's our goal to make every aspect of your experience with us as smooth and positive as possible.
If you have any more needs or additional feedback in the future, please don't hesitate to reach out at feedback@leadergroup.co.uk. We're here to help and ensure your continued satisfaction with all your purchases.
Thank you for choosing Leader Doors, and we look forward to serving you again.
Warm regards,
Susan George
Head of Customer Services
“The door I ordered was delivered early, so that was a good start.
I’m very pleased with it … and more impressively, my builder is too, so it’s win, win.
Thank you.
Christine”
Thank you for your feedback, Christine! It's fantastic to hear that the door was delivered early and that both you and your builder are pleased with it. We always strive to exceed expectations, and knowing that we've achieved a "win, win" with your order is wonderful.
If there's anything more we can do for you in the future or any additional feedback you'd like to share, please don't hesitate to contact us at feedback@leadergroup.co.uk. We're here to ensure your satisfaction.
Thank you for choosing Leader Doors, and we hope to serve you again soon!
Warm regards,
Susan George
Head of Customer Services
Thank you for your feedback! We're pleased to hear that your items were delivered on time, in perfect condition, and that you found the pricing to be good for the quality provided. Ensuring that our products reach our customers safely and offer value is our top priority.
If you have any further needs or feedback in the future, please feel free to contact us at feedback@leadergroup.co.uk. We're here to help and ensure that your experience with us continues to be positive.
Thank you for choosing Leader Doors, and we look forward to serving you again.
Warm regards,
Susan George
Head of Customer Services
“Wanted a cottage style door, which was surprisingly difficult to find at a reasonable price. Leader doors had a suitable one and was delivered earlier than quoted, very happy.”
Thank you for sharing your experience! We're delighted to hear that we could provide the door you were looking for at a reasonable price, and that it arrived earlier than expected. We strive to offer a wide selection of styles to meet various preferences and needs, and it's wonderful to know we hit the mark for you.
If there's anything else you need or if you have additional feedback, please don't hesitate to reach out at feedback@leadergroup.co.uk. We're here to ensure your satisfaction and to help with any future door needs.
Thank you for choosing Leader Doors, and we're very happy to hear you're pleased with your purchase.
Warm regards,
Susan George
Head of Customer Services
Thank you for your feedback and for choosing us on your son's recommendation! We're thrilled to hear that you are both satisfied with the quality and pricing of our products. It's always rewarding to know that our customers feel confident enough in our offerings to recommend us to family and friends.
If there's anything more we can assist you with or any additional feedback you would like to provide, please don't hesitate to contact us at feedback@leadergroup.co.uk. We value your business and are here to ensure you continue to have a great experience with us.
Thank you again for choosing Leader Doors, and we look forward to serving you in the future.
Warm regards,
Susan George
Head of Customer Services
“Absolutely delighted with my service and products. Have ordered doors for my full downstairs and vinyl flooring. All excellent quality and look amazing.”
Thank you for sharing such wonderful feedback! We're delighted to hear that you're pleased with both the doors and vinyl flooring for your downstairs area, and that the quality and appearance have met your expectations. It's great to know that our products have helped enhance your home.
If there's anything else you need or any further feedback you'd like to give, please feel free to reach out to us at feedback@leadergroup.co.uk. We're here to ensure your continued satisfaction and to assist with any future projects.
Thank you for choosing Leader Doors, and we look forward to the opportunity to serve you again.
Warm regards,
Susan George
Head of Customer Services
“Due to flood damage, I recently replaced my downstairs flooring with Leader. My previous flooring was chosen from Leader because they offered a vast range of good quality flooring and designs I couldn't find anywhere else. I found them very helpful with the ordering but the delivery process and the cost, were not the best experience.
This time round, Leader have been transformed. Exceptional assistance in choosing and ordering. Delivery was available within a week. My flooring and accessories were delivered on time and brought into the house, (instead of curbside delivery)and the charge was extremely reasonable. All in all, Leader, were excellent and I would highly recommend them. In fact, my daughter has just had a new floor delivered by Leader on my recommendation and she had an equally good experience.”
Thank you so much for your detailed feedback and for recommending us to your daughter! It's fantastic to hear that you've noticed significant improvements in our service, especially in the ordering and delivery process. We strive to continuously enhance every aspect of our customer experience, and it's rewarding to know that these efforts are making a positive impact.
We're delighted that both your and your daughter's recent experiences with our flooring and delivery services were excellent. Your satisfaction and recommendation mean a great deal to us.
If you have any more feedback, need further assistance, or are planning any future home improvement projects, please don't hesitate to get in touch at feedback@leadergroup.co.uk. We're here to help and ensure you continue to have great experiences with our products and services.
Thank you again for choosing Leader Doors, and we look forward to serving you and your family in the future.
Warm regards,
Susan George
Head of Customer Services
Thank you for your kind words and appreciation of the quality of our doors! We're thrilled to hear that you view your purchase as a piece of art and are satisfied with the craftsmanship and materials used. At Leader Doors, we strive to ensure that each product not only meets but exceeds our customers' expectations.
If you have any further needs or would like to share more feedback, please feel free to contact us at feedback@leadergroup.co.uk. We're here to assist and ensure you continue to enjoy your door and any future purchases with us.
Thank you for choosing Leader Doors, and we look forward to serving you again.
Warm regards,
Susan George
Head of Customer Services
“Overall I’m satisfied with my experience. I ordered a white American oak door, door frame and skirting boards, they had all matching items which I was finding difficult with other companies. The only real issue I had was the delivery, the door was in a separate warehouse to the rest of the stuff I ordered so had 2 delivery dates, I picked Thursdays as I was wfh but on the day of delivery it didn’t show up and took nearly a week for someone to call to re-arrange, the delivery window was after 10am so I ran some errands but 9am I had a call to say they were outside, they just left the stuff on my front garden and drove off. The door came later that day by a different courier and that was no problem, the guy carried the door in for me and was very polite. Considering I had to pay £50 for delivery it was very disappointing.”
Thank you for sharing your experience and I'm glad to hear that you found all the matching items you needed with us. However, I'm sorry about the issues you faced with the delivery. Clearly, the service did not meet the standards we aim to provide, especially considering the delivery fee involved.
We are constantly working to improve our logistics and communication to ensure that delivery experiences are smooth and reliable. Your feedback is crucial for us in this process.
If there's anything else we can do to assist you further, or if you have any additional feedback, please don't hesitate to reach out directly to me at feedback@leadergroup.co.uk. We value your business and are here to make sure your needs are fully met.
Thank you for your patience, and I apologise again for the inconvenience caused.
Warm regards,
Susan George
Head of Customer Services
“I hade a great experience I ordered doors for the whole house they came on the date they were promised. I would highly recommend them and their prices are affordable and fair.The doors look absolutely amazing in my house just as i imagined .”
Thank you for sharing your positive experience! We're delighted to hear that the doors arrived as promised and that they look amazing in your home. It's great to know that you found our prices affordable and fair, and we appreciate your high recommendation.
If there's anything more you need or if you have any additional feedback, please feel free to reach out to us at feedback@leadergroup.co.uk. We're here to help and ensure that you continue to have great experiences with our products and services.
Thank you for choosing Leader Doors, and we look forward to serving you again in the future.
Warm regards,
Susan George
Head of Customer Services
Thank you so much for your enthusiastic review and the "10 excellent stars"! We're thrilled to hear that you are delighted with your doors and that the delivery service met your expectations. It's great to know that you're already considering us for your next project upstairs.
If you need any assistance with your upcoming plans or have any further feedback, please don't hesitate to reach out at feedback@leadergroup.co.uk. We're here to ensure that your next experience is just as positive as this one.
Thank you for choosing Leader Doors, and we look forward to continuing to provide you with excellent products and service.
Warm regards,
Susan George
Head of Customer Services
Thank you for your feedback! We're glad to hear that you are pleased with the quality of the doors and found our prices to be good. It's also great to know that the delivery timing worked well for you. We strive to provide both quality products and convenient service, so it's rewarding to hear when we meet our customers' expectations.
If there's anything else you need or if you have any additional feedback, please feel free to contact us at feedback@leadergroup.co.uk. We're here to help and ensure that your experience with us continues to be positive.
Thank you for choosing Leader Doors, and we look forward to serving you again.
Warm regards,
Susan George
Head of Customer Services
Thank you for sharing your positive experience with our ordering and delivery process! We're delighted to hear that everything went smoothly and that the driver provided helpful service. Ensuring an easy and pleasant experience for our customers is a top priority, and it’s wonderful to know we've achieved this with your order.
If you have any further needs or additional feedback, please don't hesitate to reach out at feedback@leadergroup.co.uk. We're here to assist and ensure that every aspect of your experience with us remains excellent.
Thank you for choosing Leader Doors, and we look forward to serving you again in the future.
Warm regards,
Susan George
Head of Customer Services
Thank you for your kind feedback! We're thrilled to hear that you are pleased with the quality and finish of the oak doors you purchased and that you found our prices to be the most competitive. Providing great service and value is something we strive for, and it’s rewarding to know we've met your expectations.
If there's anything else you need or if you'd like to share more feedback, please don't hesitate to reach out at feedback@leadergroup.co.uk. We're here to help and ensure that your experience continues to be positive.
Thank you for choosing Leader Doors, and we appreciate your gratitude. We look forward to serving you again.
Warm regards,
Susan George
Head of Customer Services
“Excellent service and doors made of very high quality timber and superb finish throughout would recommend to anyone who needs the very best quality and competitively priced doors and more joinery products”
Thank you for your glowing review and recommendation! We're delighted to hear that you found our doors to be of high quality and superbly finished. It's great to know that our efforts to provide top-notch products at competitive prices are appreciated by our customers.
If there's anything else you need or if you have any further feedback, please don't hesitate to contact us at feedback@leadergroup.co.uk. We're here to assist with any future joinery needs or questions you might have.
Thank you for choosing Leader Doors, and we're grateful for your recommendation. We look forward to providing you and others with the very best in quality and service.
Warm regards,
Susan George
Head of Customer Services
