Leader Stores Reviews

Name: Leader Stores
Address: Leader Stores,103 Whitby Street South,Hartlepool, Hartlepool
Rating: 3.44

3.4 Rating 681 Reviews

58 %

of reviewers recommend Leader Stores

3.4

Based on 681 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0845 054 3500

Email:

garymurray@leadergroup.co.uk

Location:

Leader Stores,103 Whitby Street South,Hartlepool
Hartlepool
TS24 7LH

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Leader Stores 1 star review on 15th March 2024

Mrs Patricia Pitkethly

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good service and very nice flooring very happy”

Helpful Report

Posted 9 years ago

Hi Kasia Thank you for shopping with us, and we appreciate you leaving a review. Kind regards

Posted 9 years ago

“Ordered sofa bed. Great price. Very happy with it. Delivery took a few weeks.”

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Posted 10 years ago

Hi Christine Thank you for taking the time out to leave us your review, we appreciate it. We would also like to take this opportunity to apologise for any inconvenience caused by the delay in delivery. Kind regards

Posted 9 years ago

“I ordered a privacy adaptor kit for an internal door which I wanted to lock but without having the hassle of having to use a key. This fitted the bill perfectly. The order came within 9 days and I wasn't disappointed.”

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Posted 10 years ago

“The door stop is of excellent quality and very easy to fit. The order was delivered very quickly and overall the service was excellent”

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Posted 10 years ago

“First class service - delivered on time - and items easilly tracked. Good price too.”

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Posted 10 years ago

“Great product and service at a reasonable price. Communication excellent too.”

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Posted 10 years ago

“Leader is a great company who have invested heavily in Customer service. I cannot fault the service I received in any at all. Well done Leader Stores.”

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Posted 10 years ago

“Great door, really pleased. Packaged really well and quick delivery. Would highly recommend”

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Posted 10 years ago

Hi Suzanne Thank you for taking the time to leave us a review. We are glad you are happy with your purchase! Kind regards

Posted 10 years ago

“We had been looking for a nest of tables in solid Oak for some time and struggled to find the matching ones for the rest of the furniture. We were in a store when we spotted a set for nearly £200, they were the exact match so we asked the lady about ordering a set. She gave us her telephone number and the model of the tables. As I don't like to pay more than I need to I decided to do a search on Google for the tables. Leader Stores was one of the stores in the search results. The price was just over £100, a massive saving. I went online, placed my order and paid. I then realised my details included the wrong delivery address so sent a correction by email. my communications were confirmed and actioned very quickly. It was the same when I emailed about delivery, the response was quick and accurate. I have no reservations about recommending Leader stores. great value, great communications and they deliver exactly what they say they will. Martin Pearson west Yorkshire”

Helpful Report

Posted 10 years ago

Good morning Martin Thank you for taking the time out to leave us a review, it is very much appreciated. I have passed over your detailed review to the relevant people. We're glad you are happy with your purchase. Thanks again, Kind regards

Posted 10 years ago

“Excellent Value for Money, easy to put together and looks really good.”

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Posted 10 years ago

Hi Paul Thank you for your review, we're glad you're happy with your purchase. Hope to see you again soon. Kind regards

Posted 10 years ago

“The three seat bench with storage that we bought arrived exactly as promised, was easy to put together and is great quality. It is perfect for the location we chose it for and we are very happy with it. Leader Stores service was good and delivery was rapid. We will certainly use them again.”

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Posted 10 years ago

“Ordering was easy and i was well informed at all stages of the process from ordering till delivery”

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Posted 10 years ago

“Easy online purchasing from excellent quality products with recommendations & reviews”

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Posted 10 years ago

“Overall, excellent service with very quick delivery of item. Garden bench was a bargain & very easy to assemble.”

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Posted 10 years ago

“Wish I had found you a long time ago. Very good prices and service, with excellent delivery. Will definitely use you again.”

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Posted 10 years ago

“A pleasure to deal with - would certainly recommend to anyone shopping online for hardware!”

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Posted 10 years ago

“Great product and service”

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Posted 10 years ago

“Great product at a fantastic price. Everything went like clockwork - fast delivery and item as described. Exceeded expectations - Thankyou!”

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Posted 10 years ago

Hi Julie Thank you for taking the time out to leave us a review, we're glad you're happy with the service! Kind regards

Posted 10 years ago

“Very happy with order. Great value, prompt delivery.”

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Posted 10 years ago

“Excellent service, the person on the other end of the phone was really helpful and my delivery was super quick. Can't fault this shop! Gary”

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Posted 10 years ago

Leader Stores is rated 3.4 based on 681 reviews