“but can honestly say the main problem with Leicester seems to be a lack of a walk in centre. This would help folk who are experiencing lack of social care requiring treatment not necessarily in a hospital environment enabling hospital a&e departments to do their nursing duties in what is an extemely busy demanding environment. Gov/politics I guess but something between a decreasing number of gp surgeries & ambulance staff dutifully providing much needed social care can & would help our hospitals better flow & function as they should.”
“me and my son who is 8 years old entered and walked to the children emergency department at 4:40 and I stood in line first and the receptionist allowed a white female to go before me even though i was waiting for a while. I told the receptionist that I was first and she said she said she did not care and that will she serve the other lady first and she said she did not care about what I had to say. She also told me to go back in line. I am an African women and I found this experience very unsettling and disrespectful as I spoke gently with the receptionist.”
“Monday 7th Oct….arrived A & E 14.00hrs ..for a blood test, CT scan ..as urgently requested by our consultant….possible blood clot.
we finally departed with a clear clot free scan ..the good news ….however the time we left was Tues 8th 06.00hrs
A complete nightmare…16 hrs ..on a plastic chair, hundreds of tired, distressed patients..quite clearly the system isn’t working ..too many patients? a lack of a professional systems, patient numbers increased via their surgery’s redirecting them via 111 towards A&E when a pharmacy could have assisted them much more efficiently…..Feel very sorry for the nurses, doctors, admin.staff …it can’t be satisfying in these circumstances….top level management needs to address ..that’s what they are paid handsomely to do.”
“I wish I could leave a review without stars my girlfriend has just spent 14 hours in a&e some of that time in the back of an ambulance after spending hours on the floor at home with extreme back pain, the paramedics were extremely concerned that she might be suffering from a crumbling vertebrae in her back, she was and still is extreme pain to the point she can’t control her bladder, they said she needed an emergency mri and blood tests!!!!! She has now been sent home with some pain killers and told to buy some tennis balls and place them on her back while laying down !!!!!!!!!!!!!!!!!yes you did read that right tennis balls!! To say I’m angry is an understatement absolutely unacceptable and unbelievable, disgusting 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬”
“I would like to be able to leave no star review but that is not an option !
After being told by a treatment centre , as it was impossible to get an appointment at out local Doctors surgery, that we needed to go to an accident and emergency hospital to get an ECG and bloods taken, we immediately went to LRI as this is our closest to do this .
On arrival the waiting area was full , Ambulance staff going around taking blood pressure’s, homeless people and drunks everywhere. After an hour we had an ECG which the results were ok, and told to wait for bloods to be taken.
After Three and a half hours of nothing I enquired as to a time scale, and was told it would be a possibility of another NINE hour wait ! This is unacceptable, I understand there were people in more need than we were but THIRTEEN hours for an ECG and bloods to be taken .
After informing the staff that we wouldn’t be waiting I was asked by a Doctor what was the ailment, after telling him he said “ it was very important to get the blood tests and that if we left we would be back .
We went home and booked to get the test privately was seen straight away and had the results the same day.”
“Having attended the Chemo suite in the Osborne building for six cycles I can only call the management shambolic,my first cycle pm was delayed by 3.5 hours ,many of the other appointments were delayed for various reasons (not enough chairs!).5 months later the suite has moved to ACU south temporarily but the same problems remain ,cycle number 7 delayed by 2,20 hours ,lack of chairs mentioned again! Many of the staff are engaging and thorough although two or three are always stroppy and seem to move in slow motion,still I am at least better off than the man whose appointment had been moved for the second time but nobody has actually informed him ,which means he will need another blood test before his next appointment.The LRI surely cannot be proud of the way this department treats vulnerable patients ,surely it can be managed better than this because it is an embarrassment.”
“A&E the last place you will get appropriately assessed and correctly treated. Around a 12 hour waiting time whether they are busy or not. A meeting place for homeless people who get changed into different clothes in there seats. They have a walk around and a chat with the other patients then make there way outside where they ask patients, have you got a fag? Have you got a lighter? When they’ve done they get in there bed they’ve made on four seats and go to sleep. Who can blame them? Nowhere for them to go these days. Substance users using outside, then going back in to there seats to sleep it off. Nobody with mental health problems should be sent A&E. Nobody there actually cares about people in a mental health crisis. People taking over doses in there, crying out for help. Security then make them worse by telling them to be quiet. No doctors through the night. Important test results written up incorrectly. No letting your GP know that you have been there, been diagnosed and received treatment. There is more police there than anywhere else in Leicester. No regular SATS taken. No up keep on pain relief. Nobody smiles, asks if you’re ok or if you need anything. If you ask a question your spoken to like you have no right to ask. Young people arrive with all there friends. Family’s arrive with one person. People singing, dancing, laughing and joking. Taking selfies yet they are that unwell they had to come to A&E. If you are not already depressed you’ll be depressed after leaving there. If you fancy a laugh it’s also good for that too.”
“I came into A & E checked in with suspected stroke, I was kept waiting for nearly an hour before seeing a doctor. It was found I had had a stroke. My question is why was I kept waiting, surely a Stroke is a life threatening event. So why”
“Terrible care of terminally ill patient. My father had cancer and had been receiving good care from the oncology department, until he became ill at home. We called the emergency telephone number at 9am, the message says you will receive a call back within an hour. No return call arrived. We called the general oncology number/ward and were advised we had to go through the emergency line, "try again" repeatedly. We did, every hour until 2pm when I finally phoned for an ambulance as his health rapidly deteriorated. When the ambulance arrived at 4pm he was taken into the emergency department at the LRI. He was seriously ill by this stage with pneumonia, in a lot of pain and distress. His later died. This terrible time for any family was made for more distressful, traumatic and painful by the lack of care. He didn't need to and shouldn't have died in so much discomfort and distress. We have to live with the memory that a wonderful, hard working, kind man, who fought so hard, died this way.”
“My family member has been admitted several times due to ongoing illness. All the hospital do is give antibiotics and sent home. They are currently awaiting an operation.
Today we have received a call, as we cannot be there due to distance, that made us get in the car and travel to get there. Upon arrival, not one of the consultants, doctors or nurses could tell us why we received a call about family member having a stroke when they hadn’t. They were still in A&E bed not having seen anyone. You would think in a busy place, communication would be key but no.
I’m not happy and intend to make a complaint as soon as the lines are open”
“I'll try and keep this as short as possible. I went through an unreal time the last 2 years which dwindled my faith in the NHS - Feeling like I would never get answers to problems and resigned myself to living this way forevermore. Today I had an ENT appointment and the consultant was amazing. She dealt with every individual issue I have which I wasn't even expecting ENT to involve themselves with - broke down stages of the past few years into relevance within issues ENT deal with and has put me on the right path to recovering with at home exercises as well as future follow up appointments. - the consultant was nothing short of amazing as I say and is a credit to the NHS and Leicester Royal. Unfortunately I didn't manage to get her name to publicly praise her. Thankyou for restoring my faith in the NHS and my local hospital. I now no longer feel like I'm going around in circles and am actually being taken seriously due to your expertise and help with my problems. Much appreciated.”
“I got sent to the Leicester a & e today by my crisis team as I consumed antifreez (please don't judge me I have issues) I'm very suicidal the hospital team were amazing until the mental health team were called they sat down from start to finish they were very rude telling me if I was going to Juno off a roof I would of if I was going to drink anti freeze I would have drank enough to kill me when I turned around and said ok I'll try that he had the cheek to say "okay" I am disgusted they clearly did not want to help me no wonder people like myself who clearly need help end up going to UN alive ourselves these 2 need to be trained in mental health. They told staff to discharge me utterly disgusted I want this investigated as I'm passing on this information to someone who will pass it to the right people to make it public if I'm to succeed with suicide. The crisis team called the ambulance I had no intention in going in. So the mental health team are failing. No questions how I'm getting home not even asking if I still had antifreez this is disgusting imagine if they treated your child or family like that. As soon as I told other staff what they were like to me they said to eachother they going to write up. So basically cover their backs. I truly hope the get questioned if I can't save myself I don't want a vulnerable mental health patient to be treated like that. We did not ask to be mentally Ill. I will not let them lazy staff get away with this not should whoever hired them!”
“Went for a emg when I got there the consultant said to me why are you here I had been sent by another consultant he said he had not sent enough information he had at least 3 weeks to get this information but they had shared information about my brother who usually attends with me but could not go this time as he was unwell he wanted to know why he was not there,the consultant had terrible attitude problem no surprised they get threatened if they are all like him”
“I would like to say thank to Dr.Maria Raptaki who helped my daughter ,she suffers from unexplained cough for 5months .After 1 consultation and treatment my daughter 's symptoms resolved and it was quite life changing for us .
Really appreciate your help Dr.Raptaki”
“I want to say a big thank you to LRI also for all ward 16 staff 🙏, you guys are brilliant 👏 and doing a very hard and great job there ,I have a operation done last night and I want to say I was treat with respect and dignity I was well look after ,Thank you everyone.”
“111 giving pointless advice which always ends with "go to A and E". 7 hour wait to be told that there is nothing to worry about. Several times during wait asking staff whether symptoms, slowly improving, still need a medical review. Awful experience.”
“Attended with abdominal pains and was quickly diagnosed with appendicitis, and later that day had surgery. At every stage was treated with care and respect and the staff who dealt with me were brilliant”
“Nurse Helen will have a relationship with liam payne because earth is heaven and hell and people are angels and demons and angels automatically get reborn. She is a demon.”
“Terrible. Went to MAU told I needed to be kept in. In agony, been waiting 6 hours no one even offered me to water or asked if they can check my obs or anything. Was at a different hospital last week had opposite level of service. May aswell be at home but if I leave they said it’s on me”
