Leisure Outlet Reviews

1.4 Rating 144 Reviews
10 %
of reviewers recommend Leisure Outlet
1.4
Based on 144 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 21%
Accurate And Undamaged Orders
Greater than 71%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
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Leisure Outlet 1 star review on 8th August 2021
George Muir
Leisure Outlet 1 star review on 5th August 2021
Suzanne
Leisure Outlet 1 star review on 5th August 2021
Suzanne
Leisure Outlet 1 star review on 12th August 2020
Anonymous
Anonymous
Anonymous  // 01/01/2019
The child's bicycle arrived with the front forks damaged in transit. They were bent and a local car mechanic straightened them = not that willingly but the bike was a birthday present. The mechanic said he wanted just £15 for the job and Leisure Outlet has not recompensed me. Shabby and hardly an honourable way to do business.
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Posted 2 years ago
Website states free 24hr delivery, then as apparently Inverness is not part of mainland uk a delivery surcharge is added and the website states 3 - 5 days delivery, invoice then says 5-7 days delivery. 14 days later no delivery, no answer from the phone or email. I strongly recommend not using this company.
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Posted 3 years ago
Answered the phone after letting it ring for 18 minutes and were helpful. Took several attempts though.
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Posted 3 years ago
Been waiting 3 weeks for a bike that never arrived, only to be told today after contacting them for a second time that it has still not been dispatched and repeated the same story as last time. Not impressed and have now requested a refund. A bit worried as other reviews show people have been waiting over a month for a confirmation, and I still want to order my son another bike that actually arrives
Helpful Report
Posted 3 years ago
Leisure Outlet is rated 1.4 based on 144 reviews